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Genpact Costumer Service Interview Questions and Answers

Updated 5 Nov 2024

Genpact Costumer Service Interview Experiences

2 interviews found

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
-
Result
Selected Selected

I applied via Walk-in and was interviewed in Feb 2024. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. About your self
  • Q2. Current role and responsibilities
  • Ans. 

    I am currently working as a Customer Service Representative at XYZ Company.

    • Handling customer inquiries and resolving issues

    • Providing product information and assistance with orders

    • Processing returns and exchanges

    • Maintaining customer records and updating databases

  • Answered by AI

Costumer Service Interview Questions & Answers

user image Priyanka Priyadarshinee

posted on 5 Nov 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(1 Question)

  • Q1. Self introduction

Costumer Service Interview Questions Asked at Other Companies

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asked in Wipro
Q2. How to remain calm when costomer is disappointed with your servic ... read more
asked in Wipro
Q3. What do you know about coustmer service representation
Q4. What is the fainans work?
asked in Flipkart
Q5. How to recognise of coustomer services and how to deal any proble ... read more

Interview questions from similar companies

I applied via Shine and was interviewed in Dec 2017. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. Tell me about your self
  • Ans. 

    I am a results-driven sales professional with 5+ years of experience in exceeding sales targets and building strong client relationships.

    • Experienced in B2B sales and account management

    • Proven track record of meeting and exceeding sales targets

    • Strong communication and negotiation skills

    • Ability to build and maintain strong client relationships

    • Proficient in CRM software and sales analytics

  • Answered by AI
  • Q2. What do you mean by Customer serive
  • Ans. 

    Customer service refers to the assistance and support provided to customers before, during, and after a purchase.

    • Customer service involves addressing customer inquiries, concerns, and complaints.

    • It includes providing information about products or services, helping customers make purchasing decisions, and resolving issues.

    • Customer service can be provided through various channels such as phone, email, live chat, or in-pe...

  • Answered by AI
  • Q3. Tell me How to sales Our product
  • Ans. 

    To sell our product, we need to understand the customer's needs and show them how our product can solve their problems.

    • Research and understand the target market

    • Identify the customer's pain points and needs

    • Highlight the unique features and benefits of our product

    • Provide excellent customer service and follow-up

    • Offer promotions or discounts to incentivize purchase

    • Use persuasive language and storytelling to create an emoti...

  • Answered by AI

Interview Preparation Tips

General Tips: I have no good feedback my experience is not good
Skills: Communication, Body Language, Presentation Skills
Duration: <1 week

I applied via Job Fair and was interviewed before Apr 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Case Study 

12th commerce

Interview Preparation Tips

Interview preparation tips for other job seekers - I tech Mahindra work customer service

I applied via AmbitionBox and was interviewed before Feb 2019. There were 3 interview rounds.

Interview Questionnaire 

7 Questions

  • Q1. Is there any vacancies for the job?
  • Q2. I also have a experience 1year5months?
  • Q3. I am searching for a job?
  • Q4. Any process. I can do good forfome
  • Q5. Telugu.maneble english, hindi
  • Q6. Plz sir any vacancy i will come thare
  • Q7. Any job vacancy sir

Interview Preparation Tips

Interview preparation tips for other job seekers - It just part of a company rool

I applied via Company Website and was interviewed in Sep 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. I know ,what is it your questions

Interview Preparation Tips

Interview preparation tips for other job seekers - This interview was a technical one but was majorly a stress test. It lasted for about 1 hour 10 minutes. The interviewer wanted to test both my knowledge and communication skills. Most of the questions asked to me were related to my B.Tech curriculum i.e. computer science related topics. He stressed a lot on the basics related to my project topic. Luckily I was able to answer most of the questions correctly. I tried to answer each question with examples and also used props on the table (like pens, paperweights, pen stands etc.) to explain my theories. It was my first offcampus interview, and I think I did pretty well for a fresher. You need to stay calm and should apply presence of mind. Please go through the job description thoroughly word-by-word and recheck your resume to ensure that you are a best-fit for the position.

I applied via Campus Placement and was interviewed before Oct 2020. There were 7 interview rounds.

Interview Questionnaire 

5 Questions

  • Q1. Why should we hire you?
  • Q2. Strengths and weaknesses
  • Q3. Self Introduction
  • Q4. Case study in the office scenario
  • Q5. Why you choose this sales field?

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare with an enthusiasm . Be bold and be confidence. We can win everywhere.

I applied via Recruitment Consulltant and was interviewed in Jan 2022. There were 2 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. About my experience about my previous companies
  • Q2. About my self and about regular shift
Round 2 - HR 

(2 Questions)

  • Q1. They told about company company rules about salary
  • Q2. Every thing is good they offer mi which I need job for present situation work from home offered I was very happy salary also good

Interview Preparation Tips

Topics to prepare for Wipro Sales Executive interview:
  • For logistic and bussiness devel
Interview preparation tips for other job seekers - I got cal from Naukri. Com u wer short listed for good company they told .. I trust their words they told pay for application fee for every round before n after rounds pay they asked i trust and paid 73000 they told every rupee is refundable finally no job no money phone switch off and finally suffering o lots pain due to loss of payment

I applied via Company Website and was interviewed in Jul 2021. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Costumes service advice

Interview Preparation Tips

Interview preparation tips for other job seekers - Costumers all sapoting

I applied via Walk-in and was interviewed in Jan 2022. There were 2 interview rounds.

Round 1 - Aptitude Test 
Round 2 - HR 

(2 Questions)

  • Q1. Why are you looking for a change?
  • Q2. Explain about your student project

Interview Preparation Tips

Interview preparation tips for other job seekers - Don't get nervous it will bee soo easy questions

Genpact Interview FAQs

How many rounds are there in Genpact Costumer Service interview?
Genpact interview process usually has 1 rounds. The most common rounds in the Genpact interview process are One-on-one Round and HR.

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Genpact Costumer Service Interview Process

based on 2 interviews

Interview experience

4
  
Good
View more

Genpact Costumer Service Reviews and Ratings

based on 2 reviews

3.1/5

Rating in categories

4.5

Skill development

3.1

Work-life balance

4.0

Salary

4.0

Job security

4.0

Company culture

1.0

Promotions

4.5

Work satisfaction

Explore 2 Reviews and Ratings
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