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SMFG India Credit Operations Officer Interview Questions and Answers

Updated 21 Dec 2023

SMFG India Credit Operations Officer Interview Experiences

2 interviews found

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Dec 2022. There were 5 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. About myself questions
Round 3 - Technical 

(2 Questions)

  • Q1. Typing test with live process in laptop
  • Q2. Typing test live with laptop
Round 4 - Technical 

(2 Questions)

  • Q1. About myself and my family
  • Q2. About my previous work and work station
Round 5 - Technical 

(1 Question)

  • Q1. Typing test with live

I applied via Referral and was interviewed in Feb 2021. There were 5 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. General accounting and computer related questions

Interview Preparation Tips

Interview preparation tips for other job seekers - I frankly said the known answers and also said don't know for the unknown answers

Interview questions from similar companies

Interview experience
3
Average
Difficulty level
-
Process Duration
4-6 weeks
Result
No response
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Face to face discussion 

(2 Questions)

  • Q1. Your expectations
  • Ans. 

    My expectations for the role of Operations Officer include strong leadership, effective communication, and a focus on efficiency and productivity.

    • Strong leadership skills to effectively manage and motivate teams

    • Excellent communication skills to ensure clear and efficient communication across all levels of the organization

    • Ability to prioritize tasks and manage time effectively to ensure maximum productivity

    • Attention to ...

  • Answered by AI
  • Q2. Why you want to change the current company
  • Ans. 

    I am seeking new opportunities for growth and development in my career.

    • Looking for a more challenging role

    • Seeking a company with a better work-life balance

    • Wanting to work in a more innovative and dynamic environment

    • Desire to expand my skill set and learn new things

    • Seeking better career advancement opportunities

  • Answered by AI
Round 3 - HR 

(1 Question)

  • Q1. Good but didn't like hr policy
Round 4 - One-on-one 

(2 Questions)

  • Q1. Good but didn't like internal management
  • Q2. Fight Club - Official Teaser | Vijay Kumar | Govind Vasantha | Abbas A Rahmath / Sony Music South -----?v=oQVhwMYRgFY
Round 5 - Aptitude Test 

Salaar Telugu Trailer | Prabhas | Prashanth Neel | Prithviraj|Shruthi|Hombale Films|Vijay Kiragandur / Hombale Films
-----?v=4GPvYMKtrtI

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Jun 2024. There were 3 interview rounds.

Round 1 - One-on-one 

(2 Questions)

  • Q1. How will you handle customer
  • Ans. 

    I will handle customer complaints with empathy, active listening, and prompt resolution.

    • Listen actively to the customer's concerns and show empathy towards their situation.

    • Apologize for any inconvenience caused and assure the customer that their issue will be resolved.

    • Offer a solution or escalate the issue to a higher authority if necessary.

    • Follow up with the customer to ensure their satisfaction with the resolution.

    • Ma...

  • Answered by AI
  • Q2. Have you ever managed people
Round 2 - One-on-one 

(2 Questions)

  • Q1. Sales and insurance experience
  • Ans. 

    I have 5 years of sales experience in the insurance industry, including managing a team and exceeding sales targets.

    • Managed a team of sales representatives in an insurance company

    • Exceeded sales targets by 20% for 3 consecutive years

    • Implemented new sales strategies to increase revenue

  • Answered by AI
  • Q2. Knowledge about the process and where will you see yourself after 3 years
Round 3 - HR 

(1 Question)

  • Q1. Salary discussion only

Interview Preparation Tips

Interview preparation tips for other job seekers - You have to crack 1st and 2nd round.
HR round is for only salary discussion.
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
More than 8 weeks
Result
Selected Selected
Round 1 - HR 

(2 Questions)

  • Q1. Basic questions
  • Q2. Understand about roles and responsibilities
Round 2 - One-on-one 

(2 Questions)

  • Q1. About pervious experience and family details are you okay extra work hours without pay
  • Q2. Banking process
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Sep 2024. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Core Operations
  • Q2. Finance Knowledge Skills System
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Aptitude Test 

Good impression good skills

Round 2 - One-on-one 

(2 Questions)

  • Q1. Work experience
  • Q2. Life ambination

Interview Preparation Tips

Interview preparation tips for other job seekers - Good impression
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. What is the meaning of KYC
  • Ans. 

    KYC stands for Know Your Customer, a process used by businesses to verify the identity of their clients.

    • KYC is a regulatory requirement in many industries, including banking and finance.

    • It involves collecting personal information from customers to prevent fraud and money laundering.

    • Examples of KYC documents include government-issued IDs, utility bills, and bank statements.

  • Answered by AI
  • Q2. Known your customer

Interview Preparation Tips

Interview preparation tips for other job seekers - If you are interested then go
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Apr 2024. There were 3 interview rounds.

Round 1 - Aptitude Test 

Aptitude test and work experience

Round 2 - Case Study 

Case study in knowledge skills check

Round 3 - HR 

(1 Question)

  • Q1. HR interview location and salary
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed in Nov 2023.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - Aptitude Test 

Simple easy maths and gk

Round 3 - Group Discussion 

Tamil English language

Round 4 - HR 

(1 Question)

  • Q1. Simple easy question
Round 5 - Technical 

(1 Question)

  • Q1. System related questions
Round 6 - One-on-one 

(1 Question)

  • Q1. Common interview

SMFG India Credit Interview FAQs

How many rounds are there in SMFG India Credit Operations Officer interview?
SMFG India Credit interview process usually has 5 rounds. The most common rounds in the SMFG India Credit interview process are Technical, Resume Shortlist and HR.
How to prepare for SMFG India Credit Operations Officer interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at SMFG India Credit. The most common topics and skills that interviewers at SMFG India Credit expect are Telesales, voice process, Accounting, Backend and Customer Relationship.
What are the top questions asked in SMFG India Credit Operations Officer interview?

Some of the top questions asked at the SMFG India Credit Operations Officer interview -

  1. General accounting and computer related questio...read more
  2. Typing test with live process in lap...read more
  3. Typing test live with lap...read more

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People are getting interviews through

based on 2 SMFG India Credit interviews
Referral
100%
Moderate Confidence
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Moderate Confidence means the data is based on a sufficient number of responses received from the candidates

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SMFG India Credit Operations Officer Salary
based on 50 salaries
₹1.4 L/yr - ₹3.5 L/yr
27% less than the average Operations Officer Salary in India
View more details

SMFG India Credit Operations Officer Reviews and Ratings

based on 14 reviews

4.1/5

Rating in categories

4.3

Skill development

3.9

Work-Life balance

3.2

Salary & Benefits

4.6

Job Security

4.3

Company culture

3.1

Promotions/Appraisal

3.5

Work Satisfaction

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