SMFG India Credit Territory Collection Manager Interview Questions and Answers

Current to write off refers to the amount of debt that is deemed uncollectible and removed from the books.

• Current to write off is typically determined based on the age of the debt and the likelihood of collection.

• It is important for collection associates to regularly review and update the current to write off amount.

• Examples of factors that may contribute to a debt being written off include bankruptcy of the debtor or

I am choosing JD because of its strong reputation in the industry and opportunities for growth.

• JD has a strong reputation in the industry for providing quality services.

• I believe JD offers great opportunities for career growth and development.

• I am impressed by the company's commitment to customer satisfaction and ethical practices.

Build rapport, offer flexible payment options, provide clear communication, be empathetic

• Build rapport with the customer to establish trust and understanding

• Offer flexible payment options to accommodate their financial situation

• Provide clear communication about the debt and potential consequences

• Be empathetic towards their circumstances and show willingness to help

Communicate clearly, empathetically, and professionally with customers to address their concerns and find solutions.

• Listen actively to the customer's concerns before responding

• Use clear and concise language to explain solutions or next steps

• Show empathy and understanding towards the customer's situation

• Remain professional and calm, even in difficult situations

• Follow up with the customer to ensure their issue has been r