Flipkart Customer Associate Interview Questions and Answers

So in GD , they gave us all a topic on dating apps and i spoke in favour of it. It was easy and was interesting when all of us getting involved in the group discussion. But remember you have to speak more and accurate points to get noticed and selected. Keep your sentences short and to the point and with of course good construction of sentences with accurate grammar.

Q1. They asked me about my personal details like name , hobbies , etc
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Q2. Speak genuinely whosoever you are , don't act smart just be you.
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Q1. Here you just have to say yes for every requirements they ask for. Be clear about working there in any situation.
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Q1. Can you tell me about yourself?Be knowledgeable and self-assured.
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Q2. How do you find yourself fit for this role?
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Q1. How to filter easy way of the candidate?
Ans. 
Filtering candidates can be done by assessing their communication skills, problem-solving abilities, and customer service experience.
• Assess communication skills through a mock customer interaction scenario.

• Evaluate problem-solving abilities by presenting a challenging customer support case and asking for potential solutions.

• Review customer service experience by asking about previous roles and responsibilities in custom...read more
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Q2. How to select the hard worker candidate?
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Selecting a hard worker candidate involves assessing their work ethic, dedication, and consistency.
• Look for candidates who have a track record of meeting deadlines and exceeding expectations.

• Ask about their previous work experiences and how they handled challenging situations.

• Consider their willingness to take on additional responsibilities and go the extra mile.

• Evaluate their ability to prioritize tasks and manage the...read more
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Q3. What is bb&e-com?
Ans. 
bb&e-com is a customer support software platform that helps businesses manage and streamline their customer interactions.
• Customer support software platform

• Helps businesses manage customer interactions

• Streamlines customer support processes
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Q4. What us customer handling?
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Customer handling is the process of interacting with customers to address their needs, concerns, and inquiries in a professional and efficient manner.
• Listening actively to customers' concerns and questions

• Providing accurate and timely information or solutions

• Maintaining a positive and helpful attitude

• Resolving conflicts or issues effectively

• Following up with customers to ensure satisfaction
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Q5. What you know about customer handling?
Ans. 
Customer handling involves effectively communicating with customers to address their needs and concerns.
• Active listening to understand customer issues

• Empathy to show understanding and care towards customers

• Problem-solving skills to find solutions to customer problems

• Patience to handle difficult customers calmly

• Clear communication to provide information and updates to customers

• Conflict resolution to resolve disputes and
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Q6. What is bb & e-com?
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BB & E-com stands for Business to Business and E-commerce.
• BB refers to Business to Business transactions between companies.

• E-com refers to E-commerce, which involves buying and selling goods or services over the internet.

• BB & E-com are important aspects of modern business operations.

• Examples: Amazon selling products to other businesses (BB) and consumers (E-com).
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Q1. Self introduction
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Q2. About previous experience
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Q1. Salary expectation
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Q2. Document verification
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Q1. No question only typing speed
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A mixture of logical and grammatical questions.

Q1. Why do you want to apply for this job?
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Q1. Brief introducation
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Q2. Past experiences
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