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FIS Senior Customer Service Executive Interview Questions and Answers

Updated 12 Oct 2020

FIS Senior Customer Service Executive Interview Experiences

1 interview found

Senior Customer Service Executive Interview Questions & Answers

user image Anonymous

posted on 12 Oct 2020

Interview Questionnaire 

4 Questions

  • Q1. They have asked me some general questions like
    • Add your answer
  • Q2. Tell me about yourself?
    • Add your answer
  • Q3. What is women empowerment?
  • Ans. 

    Women empowerment refers to the process of providing women with the power to make decisions and control their lives.

    • It involves giving women access to education, healthcare, and job opportunities.

    • It also includes promoting gender equality and challenging gender stereotypes.

    • Examples of women empowerment include women's right to vote, equal pay for equal work, and women in leadership positions.

    • Women empowerment benefits ...

    • Answered by AI
    Add your answer
  • Q4. Tell me about last work experience?
    • Add your answer

Top trending discussions

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Interview Tips & Stories
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honestword
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ex -
Oxane Partners
Disappointing Interview Experience with D.E. Shaw
I recently interviewed with D.E. Shaw, and it turned out to be one of the most draining experiences I’ve had. The interviewer’s approach felt unnecessarily harsh and dismissive, which made the entire process uncomfortable. At multiple points, the interviewer asked me to drop off the call, even when I tried asking basic questions about the designation, job description, and other details. After the interview, I found myself sitting there for a few minutes, trying to process what just happened. It left me questioning the overall tone and professionalism of the interview. Definitely not the experience I was expecting from such a well-known firm.
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Interview questions from similar companies

Customer Support Associate Interview Questions & Answers

PayPal user image Anonymous

posted on 9 Apr 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in Oct 2023. There were 3 interview rounds.

Round 1 - Aptitude Test 

Drafting a mail, vocabulary and reasoning

Round 2 - HR 

(1 Question)

  • Q1. HR may ask about the previous work experience and relevant questions
    • Add your answer
Round 3 - Technical 

(2 Questions)

  • Q1. Explain a situation where you had to convince a tough customer.
    • Add your answer
  • Q2. Explain a situation where you had to take your own call when leads were not available.
    • Add your answer

Customer Support Executive Interview Questions & Answers

Care Health Insurance user image Anonymous

posted on 21 Mar 2024

Interview experience
1
Bad
Difficulty level
-
Process Duration
Less than 2 weeks
Result
Not Selected

I was interviewed in Feb 2024.

Round 1 - HR 

(1 Question)

  • Q1. About yoursself what your exp
    • Add your answer
Round 2 - HR 

(1 Question)

  • Q1. No round complete
    • Add your answer

Customer Service Executive Interview Questions & Answers

PhonePe user image Anonymous

posted on 10 Mar 2023

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in Feb 2023. There was 1 interview round.

Round 1 - Technical 

(2 Questions)

  • Q1. Customer support executive
    • Add your answer
  • Q2. Customer services is important
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Job is very important part of life phone pay es biggest company of the world

Customer Support Executive Interview Questions & Answers

Paytm user image Anonymous

posted on 17 Jun 2024

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Jun 2023. There was 1 interview round.

Round 1 - HR 

(5 Questions)

  • Q1. Tell me about your self ?
    • Add your answer
  • Q2. Tell me about your last weekend ?
    • Add your answer
  • Q3. Where do you see yourself in 5 years ?
    • Add your answer
  • Q4. What do you know about online transaction ?
  • Ans. 

    Online transactions refer to the process of electronically transferring money or making payments over the internet.

    • Online transactions involve the exchange of funds or information between a buyer and a seller through the internet.

    • They are commonly used for purchasing goods and services, paying bills, transferring money, and more.

    • Security measures such as encryption and authentication are crucial to protect sensitive in...

    • Answered by AI
    Add your answer
  • Q5. What do you know about paytm?
  • Ans. 

    Paytm is a digital payment platform that allows users to make online transactions, including mobile recharges, bill payments, and online shopping.

    • Founded in 2010 by Vijay Shekhar Sharma

    • Offers services like mobile recharges, bill payments, online shopping, and ticket bookings

    • Allows users to transfer money to friends and family

    • Provides cashback and discounts on transactions

    • Has a digital wallet feature for storing money

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - do not hesitate while doing interview in paytm and read all the relevant questions and do prsctice than go for it

Engineer- Customer Support Interview Questions & Answers

HighRadius user image Anonymous

posted on 25 Aug 2023

Interview experience
5
Excellent
Difficulty level
Hard
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Aug 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Decent aptitude knowledge test.

Round 3 - Coding Test 

Relevant coding knowledge test

Round 4 - HR 

(1 Question)

  • Q1. Basics questionnaire
    • Add your answer

Customer Service Associate Interview Questions & Answers

PayPal user image Anonymous

posted on 8 Apr 2024

Interview experience
3
Average
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via LinkedIn and was interviewed in Mar 2024. There were 2 interview rounds.

Round 1 - Aptitude Test 

It's nice one to be honest

Round 2 - One-on-one 

(1 Question)

  • Q1. Tell me about yourself
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - work on communication skills

Customer Service Manager Interview Questions & Answers

PhonePe user image Anonymous

posted on 2 Nov 2022

I applied via Job Fair

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - Technical 

(2 Questions)

  • Q1. Phonepe customer care service
    • Add your answer
  • Q2. Phonepe customer care number XXXXX
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Phonepe customer care all problem solve XXXXX

Customer Care Executive Interview Questions & Answers

Paytm user image Anonymous

posted on 4 Mar 2022

I applied via Naukri.com and was interviewed in Feb 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - HR 

(4 Questions)

  • Q1. Tell me about yourself.
    • View 1 more answer
  • Q2. What are your salary expectations?
    • Add your answer
  • Q3. Why should we hire you?
    • Add your answer
  • Q4. What are your strengths and weaknesses?
    • Add your answer

Interview Preparation Tips

Topics to prepare for Paytm Customer Care Executive interview:
  • Customer Service
Interview preparation tips for other job seekers - Work hard. Be kind to everyone one.

Customer Support Associate Interview Questions & Answers

PayPal user image Anonymous

posted on 8 Feb 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
-

I applied via Referral and was interviewed in Jan 2024. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Payments processing
    • Add your answer
  • Q2. Disputes and claims
    • Add your answer
More about working at FIS

FIS Interview FAQs

What are the top questions asked in FIS Senior Customer Service Executive interview?

Some of the top questions asked at the FIS Senior Customer Service Executive interview -

  1. What is women empowermen...read more
  2. They have asked me some general questions l...read more

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FIS Senior Customer Service Executive Salary
based on 25 salaries
₹3 L/yr - ₹5.5 L/yr
5% more than the average Senior Customer Service Executive Salary in India
View more details

FIS Senior Customer Service Executive Reviews and Ratings

based on 6 reviews

4.7/5

Rating in categories

4.5

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4.7

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4.5

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4.7

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4.7

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4.5

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4.5

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Explore 6 Reviews and Ratings
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