PhonePe Customer Service Manager Interview Questions and Answers

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Q1. Brief about ur self
Ans. 
I am a dedicated and experienced professional with a strong background in leadership and team management.
• Over 5 years of experience in retail management

• Proven track record of increasing sales and improving customer satisfaction

• Skilled in training and developing staff to achieve their full potential
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Q2. Brief ur roles and responsibilities
Ans. 
Managed team, handled customer complaints, created schedules, trained new employees
• Managed a team of employees to ensure smooth operations

• Handled customer complaints and resolved issues in a timely manner

• Created schedules for employees based on business needs

• Trained new employees on company policies and procedures

• Collaborated with upper management to implement new strategies for improved efficiency
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Q1. Self introduction
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Q1. Previous job experience
Ans. 
I have 5 years of experience in retail management, overseeing a team of 15 employees.
• Managed daily operations and ensured smooth functioning of the store

• Trained and supervised staff members to improve customer service

• Implemented sales strategies to increase revenue

• Handled inventory management and merchandising

• Responsible for scheduling and performance evaluations
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Q2. Roles & responsibilities
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Q1. SQL questions on window functions
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Q2. Apti general questions
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Q3. Puzzle from geek for geeks
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Q1. Retention question and sql
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Q2. General queries about sql code
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Q1. For Analyst interview they are asking about basis excel questions.
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Basics in ML and python

Q1. Experiences and location
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Q2. Team handling experiences and new team member addition process
Ans. 
I have extensive experience in team handling and have successfully onboarded new team members.
• I have led teams in my previous roles, delegating tasks and ensuring team cohesion.

• I have conducted orientation sessions for new team members to familiarize them with our processes and expectations.

• I have implemented mentorship programs to support new team members in their transition.

• I regularly communicate with team members t...read more
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Q3. B2B Experiences if any
Ans. 
I have extensive B2B experiences in managing client relationships, negotiating contracts, and driving revenue growth.
• Managed key accounts and developed strong relationships with B2B clients

• Negotiated contracts and pricing terms to ensure mutual benefit

• Implemented strategies to drive revenue growth through upselling and cross-selling

• Collaborated with cross-functional teams to deliver solutions tailored to B2B clients' n
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Q1. Salary expectation
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Q2. Location expectation
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