Upload Button Icon Add office photos
Engaged Employer

i

This company page is being actively managed by Paytm Team. If you also belong to the team, you can get access from here

Paytm Verified Tick

Compare button icon Compare button icon Compare

Filter interviews by

Paytm Customer Care Executive Interview Questions and Answers

Updated 5 Apr 2022

Paytm Customer Care Executive Interview Experiences

2 interviews found

I applied via Naukri.com and was interviewed in Feb 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(4 Questions)

  • Q1. Tell me about yourself.
  • Q2. What are your salary expectations?
  • Q3. Why should we hire you?
  • Q4. What are your strengths and weaknesses?

Interview Preparation Tips

Topics to prepare for Paytm Customer Care Executive interview:
  • Customer Service
Interview preparation tips for other job seekers - Work hard. Be kind to everyone one.

I applied via Naukri.com and was interviewed in Mar 2022. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Why should we hire you?
  • Q2. What about your self ??

Interview Preparation Tips

Interview preparation tips for other job seekers - Pls do some work, because it's necessary for maintain our needs.

Customer Care Executive Interview Questions Asked at Other Companies

asked in Startek
Q1. What would you do if you win 1billion dollar lottey?
Q2. Introduction Explain something in English What is customer care o ... read more
Q3. 1. If the customer had two queries at the same time,how did you h ... read more
Q4. Tell me about this product how will sell to the customer
Q5. How will you handle irrated customers?

Interview questions from similar companies

I applied via Referral and was interviewed before Nov 2019. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. What is your previous company ,how can you achieve target, how many days do you work, willing to travel, how can you face presser and many more

Interview Preparation Tips

Interview preparation tips for other job seekers - Pls don't go for sales

I applied via Recruitment Consultant and was interviewed before Jun 2020. There were 4 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. How to onboard merchant
  • Ans. 

    To onboard a merchant, we need to understand their business needs and provide them with a tailored solution.

    • Research the merchant's business and industry to understand their pain points and needs

    • Provide a personalized solution that addresses their specific needs

    • Offer training and support to ensure a smooth onboarding process

    • Communicate clearly and regularly to build trust and maintain a positive relationship

    • Follow up r...

  • Answered by AI
  • Q2. How to pitch merchant
  • Ans. 

    To pitch a merchant, understand their needs, offer a solution, and show the benefits of your product/service.

    • Research the merchant's business and identify their pain points

    • Offer a tailored solution that addresses their specific needs

    • Highlight the benefits of your product/service, such as increased revenue or improved efficiency

    • Provide social proof, such as customer testimonials or case studies

    • Be confident and enthusias...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Babababbababababbabanabbabahahhahahhahahahahhahahahahahhhhhahahahahahahahahhaahhahahhhhaoappwpwpsososoosososososoososososisiisisisisisjzthwozygwnpaus

I applied via Referral and was interviewed in Sep 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. How can you deel with merchens(costumer) ?

Interview Preparation Tips

Interview preparation tips for other job seekers - First I explain prodect benefits and convenc to buy prodect.
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Mar 2024. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. About my courier goals
  • Q2. About my learning skills

I applied via Campus Placement and was interviewed in Jul 2021. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. How to convince to customer
  • Ans. 

    To convince a customer, understand their needs, build rapport, highlight benefits, and provide social proof.

    • Listen actively to understand their needs and concerns.

    • Build rapport by being friendly, empathetic, and genuine.

    • Highlight the benefits of your product or service that meet their needs.

    • Provide social proof such as testimonials or case studies.

    • Address any objections they may have and offer solutions.

    • Create a sense ...

  • Answered by AI
  • Q2. Customer not purchase the goods and services how to convince
  • Ans. 

    To convince a customer who hasn't purchased, focus on understanding their needs and addressing any concerns they may have.

    • Listen to the customer's concerns and address them

    • Highlight the benefits and value of the product or service

    • Offer a trial or demo to showcase the product

    • Provide social proof through testimonials or case studies

    • Follow up with the customer to address any further concerns or questions

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Share not sales how to selling the shares
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-

I applied via Job Fair and was interviewed in Jan 2024. There was 1 interview round.

Round 1 - Aptitude Test 

Marketing sales door to door

Interview Preparation Tips

Interview preparation tips for other job seekers - Sale marketing

I appeared for an interview in Oct 2022.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(4 Questions)

  • Q1. Sales and marketing related
  • Q2. Sales and marketing related question
  • Q3. Previous company related
  • Q4. Previous company works related

Interview Preparation Tips

Topics to prepare for PhonePe Sales Executive interview:
  • Sales
Interview preparation tips for other job seekers - Sales and marketing related or previous experience

I applied via Naukri.com and was interviewed in Apr 2021. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Do you have any information about share market?
  • Ans. 

    Yes, I have basic knowledge about share market.

    • I understand the concept of buying and selling stocks

    • I am aware of the factors that affect the stock market such as economic indicators, company performance, and global events

    • I keep myself updated with the latest news and trends in the stock market

    • I have some experience in investing in stocks and mutual funds

    • For example, I know that the stock prices of companies in the tec...

  • Answered by AI
  • Q2. Have you ever worked?

Interview Preparation Tips

Interview preparation tips for other job seekers - Always try to build long conversation.
Provide genuine answer . Even if you don't know on some part, you still try to balance it and manage it.

Paytm Interview FAQs

How many rounds are there in Paytm Customer Care Executive interview?
Paytm interview process usually has 1-2 rounds. The most common rounds in the Paytm interview process are HR and Resume Shortlist.

Tell us how to improve this page.

Interview Questions from Similar Companies

PhonePe Interview Questions
4.0
 • 303 Interviews
PayPal Interview Questions
3.9
 • 207 Interviews
Fiserv Interview Questions
3.0
 • 173 Interviews
Visa Interview Questions
3.5
 • 138 Interviews
Angel One Interview Questions
4.0
 • 135 Interviews
MasterCard Interview Questions
3.9
 • 134 Interviews
Revolut Interview Questions
2.5
 • 97 Interviews
View all
Paytm Customer Care Executive Salary
based on 38 salaries
₹1.2 L/yr - ₹3.8 L/yr
7% less than the average Customer Care Executive Salary in India
View more details

Paytm Customer Care Executive Reviews and Ratings

based on 14 reviews

3.5/5

Rating in categories

3.5

Skill development

4.0

Work-life balance

4.0

Salary

3.5

Job security

3.4

Company culture

3.9

Promotions

3.4

Work satisfaction

Explore 14 Reviews and Ratings
Team Lead
2.3k salaries
unlock blur

₹2 L/yr - ₹9.5 L/yr

Senior Software Engineer
1.4k salaries
unlock blur

₹10.1 L/yr - ₹35 L/yr

Software Engineer
1.4k salaries
unlock blur

₹6 L/yr - ₹23 L/yr

Sales Executive
966 salaries
unlock blur

₹1 L/yr - ₹6 L/yr

Senior Associate
911 salaries
unlock blur

₹2.3 L/yr - ₹9 L/yr

Explore more salaries
Compare Paytm with

BharatPe

3.5
Compare

Zerodha

4.2
Compare

Razorpay

3.6
Compare

Mobikwik

3.6
Compare
Did you find this page helpful?
Yes No
write
Share an Interview