ExpertSource Global Services Senior CSR Interview Questions and Answers

English Writing and vocabulary knowledge

Q1. Email writing on a situation raised by a player during playing a game when the game is encountered by a bug
Ans. 
Email writing to address a player's concern about encountering a bug in the game
• Acknowledge the player's concern and apologize for the inconvenience caused

• Explain that the issue is being looked into by the development team

• Assure the player that a fix will be implemented as soon as possible

• Offer compensation or a gesture of goodwill for the inconvenience

• Provide a contact email or support channel for further assistance
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Q1. Salary discussion and practical thinking ability
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Q1. What is depreciation
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Q2. What is working capital
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Q1. What is the MDM table?
Ans. 
MDM table stands for Master Data Management table, which is used to store and manage critical data about an organization's key entities.
• MDM table is used to store and manage master data, which includes information about customers, products, employees, etc.

• It helps in ensuring data consistency and accuracy across different systems and applications.

• MDM tables are often used in data warehousing and business intelligence p...read more
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Q2. Telephone visit CPT codes and guidelines
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Q1. Tell me something about yourself
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Q2. Mock call opening pitch
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Q3. What if you get angry customer explain how will you handle the call
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Q4. Tell me something about the area you reside in, how you spend your weekends
Ans. 
I reside in a vibrant urban neighborhood with plenty of cafes, parks, and cultural events. On weekends, I enjoy exploring new restaurants, attending art exhibits, and taking long walks in the park.
• My neighborhood is known for its diverse culinary scene, with a mix of trendy cafes and traditional eateries

• There are several parks nearby where I like to relax and read a book or have a picnic

• I often attend art exhibits and ...read more
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Check and test of the assignment and out put.

Q1. Basic knowledge of company computer
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Q2. Web browser and microsoft edge
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Q3. After completing the interview are you shortlisted
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Q4. In this company equal opportunity for the employee.
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Its all about the grammar

Its all about the voice assignment

Q1. Why u felt the previous organisation
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Q2. They have asked all general questions
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Q1. In this round hr will ask abt self introduction and hr will ask abt shift timings and salary
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Q1. WHO ARE YOU, WHY YOU LEFT LAST COMAPNY
Ans. 
I am a dedicated professional with a strong track record in leadership roles. I left my last company to pursue new challenges and opportunities for growth.
• I am a results-driven leader with a proven ability to motivate and inspire teams.

• I left my last company because I felt I had reached a plateau in my career and wanted to explore new challenges.

• I am excited about the opportunity to bring my skills and experience to a
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Q2. WHAT ARE YOU , YOUR WORK EXP
Ans. 
I am a seasoned professional with over 10 years of experience in management roles, specializing in strategic planning, team leadership, and project management.
• Over 10 years of experience in management roles

• Specialize in strategic planning, team leadership, and project management

• Proven track record of successfully leading teams to achieve goals

• Strong communication and interpersonal skills

• Experience in budgeting and fina
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Q1. Introduction And hobbies
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Q2. Last organisation and work experience
Ans. 
I worked as a Senior Associate at XYZ Consulting firm for 3 years.
• Worked as a Senior Associate at XYZ Consulting firm

• Experience includes client management, project coordination, and team leadership

• Handled multiple projects simultaneously and ensured timely delivery

• Collaborated with cross-functional teams to achieve project goals
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