EXL Service Interview Questions, Process, and Tips

Q1. Tell me something abouvyourself
Ans. 
I am a dedicated and experienced professional with a strong background in customer service and communication skills.
• I have over 5 years of experience in customer service roles

• I am fluent in multiple languages including English, Spanish, and French

• I have a proven track record of exceeding sales targets and providing excellent customer support
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Q2. Why you want to work with EXL
Ans. 
I want to work with EXL because of its reputation for providing excellent international voice process services and opportunities for career growth.
• EXL has a strong reputation in the industry for providing high-quality international voice process services.

• I am impressed by EXL's commitment to employee development and growth opportunities.

• I believe that working at EXL will allow me to enhance my skills and advance my car
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Q1. Implement backpropagation algorithm in python
Ans. 
Backpropagation algorithm is used to train neural networks by calculating gradients of the loss function with respect to the weights.
• Initialize weights randomly

• Forward pass to calculate predicted output

• Calculate loss using a loss function like mean squared error

• Backward pass to calculate gradients using chain rule

• Update weights using gradients and a learning rate
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Q2. How do you ensure that retrieval in RAG give the correct documents? Explain any project involving generative AI.
Ans. 
Ensuring correct document retrieval in RAG and discussing a project involving generative AI.
• Utilize a combination of retrieval and generative models in RAG to ensure correct document retrieval.

• Implement techniques such as fine-tuning the models, using diverse training data, and optimizing hyperparameters.

• Regularly evaluate the performance of the models through metrics like precision, recall, and F1 score.

• Provide exampl...read more
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More in-depth discussion about the projects. Why did you take certain decisions etc.

Q1. Journal entry Golden rule of accounting
Ans. 
The golden rule of accounting states that for every debit there must be an equal credit.
• The golden rule of accounting is based on the principle of double-entry accounting.

• It ensures that the accounting equation (Assets = Liabilities + Equity) remains balanced.

• For every transaction recorded, there must be at least one debit and one credit entry.

• Debits increase assets and expenses, while credits increase liabilities, equ...read more
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Q2. Golden rule accouns
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Q3. Types of accounts
Ans. 
Types of accounts include savings accounts, checking accounts, and investment accounts.
• Savings accounts are used for storing money and earning interest

• Checking accounts are used for everyday transactions like paying bills and making purchases

• Investment accounts are used for buying stocks, bonds, and other securities
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Q4. Types of financial statements
Ans. 
Financial statements include income statement, balance sheet, and cash flow statement.
• Income statement shows company's revenues and expenses over a period of time.

• Balance sheet shows company's assets, liabilities, and shareholders' equity at a specific point in time.

• Cash flow statement shows how cash and cash equivalents have moved in and out of the company.

• Other types of financial statements include statement of retai...read more
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Nothing as such general questions

Basic sql questions, prepare basics

Q1. Rank and dense rank
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Q2. Delete and truncate
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Q1. Tel me something about yourself
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Q2. What is last job profile
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Q1. All about last company profile
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Q2. Basic questions
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