EXL Service Interview Questions, Process, and Tips

I am a highly motivated and detail-oriented individual with a strong background in processing and executive tasks.

• Over 5 years of experience in processing and executive roles

• Proficient in handling large volumes of data and ensuring accuracy

• Strong organizational and time management skills

• Excellent communication and problem-solving abilities

• Led a team to successfully streamline processing procedures, resulting in a 20% i

O2c cycle refers to the order to cash cycle in which a company receives an order from a customer and completes the cash collection process.

• O2c cycle starts with receiving an order from a customer.

• The order is processed, fulfilled, and shipped to the customer.

• Invoice is generated and sent to the customer.

• Payment is received from the customer and recorded in the company's accounts.

• Example: Customer places an order for a ...read more

I am proficient in SQL and have experience writing complex queries for database management and reporting purposes.

• Proficient in writing SQL queries for data retrieval, manipulation, and reporting

• Experience with complex joins, subqueries, and stored procedures

• Familiarity with database management systems such as MySQL, SQL Server, and Oracle

• Ability to optimize queries for performance and efficiency

P&L metrics of credit card include revenue, expenses, and profit generated from credit card operations.

• Revenue: Total income generated from credit card fees, interest charges, and other sources.

• Expenses: Costs associated with credit card operations, such as marketing, customer service, and technology.

• Profit: The difference between revenue and expenses, indicating the financial performance of the credit card business.

• Ex...read more

Experienced project manager with a background in IT and a proven track record of delivering successful projects on time and within budget.

• Over 5 years of experience managing IT projects

• Strong leadership and communication skills

• Proficient in project management tools such as Jira and Microsoft Project

• Successfully led a team to implement a new CRM system, resulting in a 20% increase in sales

To become a certified Project Management Professional (PMP) and lead successful projects in a reputable organization.

• Obtain PMP certification within the next 2 years

• Lead at least 3 major projects to successful completion

• Develop strong leadership and communication skills

• Expand network within the project management community

• Seek opportunities for professional growth and advancement

Use SQL query with ORDER BY and LIMIT to find 3rd highest salary

• Use ORDER BY clause to sort salaries in descending order

• Use LIMIT 2,1 to skip first two highest salaries and get the third highest salary

Pivoting and unpivoting are techniques used in SQL to transform data from rows to columns and vice versa.

• Pivoting involves rotating rows into columns, typically used to summarize data.

• Unpivoting involves rotating columns into rows, typically used to normalize data.

• Pivoting can be done using the PIVOT keyword in SQL, while unpivoting can be done using the UNPIVOT keyword.

Rank assigns unique rank to each row, while dense rank allows for ties in ranking.

• Rank leaves gaps in ranking sequence, while dense rank does not

• Rank(1, 2, 2, 4) = 1, 2, 3, 4

• Dense Rank(1, 2, 2, 4) = 1, 2, 2, 3