EXL Service Senior Executive Operations Interview Questions and Answers

After your clearing first round they will provide you SHL assessment link. You have to complete within the time. It have 5 sections namely English Grammar, Reasoning, Maths, Assay writing, Typing test. Very easy level questions.

Q1. Tell me about yourself?
Ans. 
Experienced Senior Executive Operations with a proven track record of optimizing processes and driving efficiency.
• Over 10 years of experience in operations management

• Successfully implemented cost-saving measures resulting in a 20% increase in profitability

• Led cross-functional teams to streamline workflows and improve productivity

• Strong background in strategic planning and project management
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Q2. Give me brief about your job role
Ans. 
Overseeing daily operations, managing staff, ensuring efficiency and productivity.
• Managing and coordinating daily operations

• Supervising staff and ensuring they meet performance goals

• Implementing strategies to improve efficiency and productivity

• Monitoring and analyzing operational metrics

• Collaborating with other departments to achieve organizational goals
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Q3. Willing to work in night shift?
Ans. 
Yes, I am willing to work in night shifts as required for the role.
• I am flexible with my working hours and understand the demands of the role.

• I have previous experience working night shifts and can adapt to the schedule.

• I prioritize the job requirements over personal preferences for working hours.
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Q4. Are you servicing notice period & what is your last working day?
Ans. 
Yes, I am currently serving my notice period which ends on [last working day].
• Yes, I am serving my notice period.

• My last working day is [date].
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Q5. Very easy questions asked by HR. Be confident and provide real information.
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Q1. Introduce yourself?
Ans. 
Experienced Senior Executive Operations with a proven track record of optimizing processes and driving efficiency.
• Over 10 years of experience in operations management

• Successfully implemented cost-saving initiatives resulting in 20% reduction in expenses

• Led cross-functional teams to streamline workflow and improve productivity
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Q2. What is your last job role?
Ans. 
I was the Director of Operations at a multinational technology company.
• Led a team of 50+ employees in managing day-to-day operations

• Implemented efficiency strategies to streamline processes and reduce costs

• Collaborated with cross-functional teams to ensure smooth operations

• Developed and monitored key performance indicators to track progress

• Managed vendor relationships and negotiated contracts
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Q3. Why you left your company?
Ans. 
Seeking new challenges and opportunities for growth.
• Desire for career advancement

• Limited opportunities for growth in previous company

• Seeking new challenges and experiences
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Q4. Why you want to join EXL?
Ans. 
I want to join EXL because of its reputation for innovation and growth in the industry.
• Excited about the opportunity to work for a company known for its innovative solutions

• Impressed by EXL's track record of growth and success in the industry

• Looking forward to contributing my skills and experience to a dynamic and forward-thinking organization
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Q5. Why should we hire you?
Ans. 
I have a proven track record of successfully leading operations teams, improving efficiency, and driving results.
• Extensive experience in operations management

• Strong leadership skills

• Track record of improving efficiency and driving results

• Ability to strategize and implement effective operational plans
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Q6. If you get better opportunity elsewhere, do you left EXL?
Ans. 
I am committed to my current role at EXL and would only consider leaving if the new opportunity aligns with my career goals and values.
• I am dedicated to my current role at EXL and would only consider leaving if the new opportunity offers significant growth potential.

• I would carefully evaluate the new opportunity to ensure it aligns with my career goals and values before making a decision.

• If the new opportunity provides...read more
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Q7. What is your last CTC & your expected CTC?
Ans. 
My last CTC was $150,000 and my expected CTC is $180,000.
• Last CTC: $150,000

• Expected CTC: $180,000
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Q8. If we hire you, in how many days you can join us?
Ans. 
I can join within 2 weeks of receiving the offer.
• I will need to provide a 2-week notice to my current employer.

• I may need some time to relocate if the position is in a different city.

• I will need to finalize any pending projects before leaving my current job.
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It was good test with great questions

Q1. What do you know about transaction monitoring
Ans. 
Transaction monitoring involves tracking and analyzing financial transactions to detect suspicious activities.
• Transaction monitoring is a process used by financial institutions to identify and prevent money laundering, fraud, and other illegal activities.

• It involves monitoring customer transactions in real-time or retrospectively to identify any unusual patterns or behaviors.

• Automated transaction monitoring systems use...read more
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Q2. Have you worked with any fintech before
Ans. 
Yes, I have worked with fintech companies in the past.
• Managed operations for a fintech startup, overseeing daily activities and ensuring compliance with regulations

• Implemented new technologies to streamline processes and improve efficiency

• Collaborated with cross-functional teams to develop and launch new financial products

• Worked closely with software developers to customize solutions for specific business needs
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Q1. Salary expectations I Had
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Q2. What was my previous experience
Ans. 
I have over 10 years of experience in operations management, including leading teams, optimizing processes, and driving efficiency.
• Led a team of 50+ employees in a manufacturing plant, improving production efficiency by 20%

• Implemented lean principles to reduce waste and streamline operations

• Developed and implemented strategic plans to meet company goals and objectives

• Managed budgets, resources, and timelines effectivel
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Q1. Previous work experiences, current job criteria
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Q1. Qualification, work experience
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Q1. Tell me about yourself
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Q2. Golden rules of Accounting
Ans. 
Golden rules of accounting are basic principles that guide the recording of financial transactions.
• The first golden rule is to debit the receiver and credit the giver.

• The second golden rule is to debit what comes in and credit what goes out.

• The third golden rule is to debit expenses and losses and credit income and gains.

• These rules ensure accuracy and consistency in financial reporting.
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