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EXL Service Senior Executive Operations Interview Questions and Answers

Updated 1 Aug 2024

EXL Service Senior Executive Operations Interview Experiences

6 interviews found

Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Jul 2024. There were 3 interview rounds.

Round 1 - Aptitude Test 

After your clearing first round they will provide you SHL assessment link. You have to complete within the time. It have 5 sections namely English Grammar, Reasoning, Maths, Assay writing, Typing test. Very easy level questions.

Round 2 - HR 

(5 Questions)

  • Q1. Tell me about yourself?
  • Ans. 

    Experienced Senior Executive Operations with a proven track record of optimizing processes and driving efficiency.

    • Over 10 years of experience in operations management

    • Successfully implemented cost-saving measures resulting in a 20% increase in profitability

    • Led cross-functional teams to streamline workflows and improve productivity

    • Strong background in strategic planning and project management

  • Answered by AI
  • Q2. Give me brief about your job role
  • Ans. 

    Overseeing daily operations, managing staff, ensuring efficiency and productivity.

    • Managing and coordinating daily operations

    • Supervising staff and ensuring they meet performance goals

    • Implementing strategies to improve efficiency and productivity

    • Monitoring and analyzing operational metrics

    • Collaborating with other departments to achieve organizational goals

  • Answered by AI
  • Q3. Willing to work in night shift?
  • Ans. 

    Yes, I am willing to work in night shifts as required for the role.

    • I am flexible with my working hours and understand the demands of the role.

    • I have previous experience working night shifts and can adapt to the schedule.

    • I prioritize the job requirements over personal preferences for working hours.

  • Answered by AI
  • Q4. Are you servicing notice period & what is your last working day?
  • Ans. 

    Yes, I am currently serving my notice period which ends on [last working day].

    • Yes, I am serving my notice period.

    • My last working day is [date].

  • Answered by AI
  • Q5. Very easy questions asked by HR. Be confident and provide real information.
Round 3 - One-on-one 

(8 Questions)

  • Q1. Introduce yourself?
  • Ans. 

    Experienced Senior Executive Operations with a proven track record of optimizing processes and driving efficiency.

    • Over 10 years of experience in operations management

    • Successfully implemented cost-saving initiatives resulting in 20% reduction in expenses

    • Led cross-functional teams to streamline workflow and improve productivity

  • Answered by AI
  • Q2. What is your last job role?
  • Ans. 

    I was the Director of Operations at a multinational technology company.

    • Led a team of 50+ employees in managing day-to-day operations

    • Implemented efficiency strategies to streamline processes and reduce costs

    • Collaborated with cross-functional teams to ensure smooth operations

    • Developed and monitored key performance indicators to track progress

    • Managed vendor relationships and negotiated contracts

  • Answered by AI
  • Q3. Why you left your company?
  • Ans. 

    Seeking new challenges and opportunities for growth.

    • Desire for career advancement

    • Limited opportunities for growth in previous company

    • Seeking new challenges and experiences

  • Answered by AI
  • Q4. Why you want to join EXL?
  • Ans. 

    I want to join EXL because of its reputation for innovation and growth in the industry.

    • Excited about the opportunity to work for a company known for its innovative solutions

    • Impressed by EXL's track record of growth and success in the industry

    • Looking forward to contributing my skills and experience to a dynamic and forward-thinking organization

  • Answered by AI
  • Q5. Why should we hire you?
  • Ans. 

    I have a proven track record of successfully leading operations teams, improving efficiency, and driving results.

    • Extensive experience in operations management

    • Strong leadership skills

    • Track record of improving efficiency and driving results

    • Ability to strategize and implement effective operational plans

  • Answered by AI
  • Q6. If you get better opportunity elsewhere, do you left EXL?
  • Ans. 

    I am committed to my current role at EXL and would only consider leaving if the new opportunity aligns with my career goals and values.

    • I am dedicated to my current role at EXL and would only consider leaving if the new opportunity offers significant growth potential.

    • I would carefully evaluate the new opportunity to ensure it aligns with my career goals and values before making a decision.

    • If the new opportunity provides...

  • Answered by AI
  • Q7. What is your last CTC & your expected CTC?
  • Ans. 

    My last CTC was $150,000 and my expected CTC is $180,000.

    • Last CTC: $150,000

    • Expected CTC: $180,000

  • Answered by AI
  • Q8. If we hire you, in how many days you can join us?
  • Ans. 

    I can join within 2 weeks of receiving the offer.

    • I will need to provide a 2-week notice to my current employer.

    • I may need some time to relocate if the position is in a different city.

    • I will need to finalize any pending projects before leaving my current job.

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and prepare this questions in advance. There is 30% hike on your previous salary, which fixed. If you expecting more then they will reject you.
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Aptitude Test 

It was good test with great questions

Round 2 - Technical 

(2 Questions)

  • Q1. What do you know about transaction monitoring
  • Ans. 

    Transaction monitoring involves tracking and analyzing financial transactions to detect suspicious activities.

    • Transaction monitoring is a process used by financial institutions to identify and prevent money laundering, fraud, and other illegal activities.

    • It involves monitoring customer transactions in real-time or retrospectively to identify any unusual patterns or behaviors.

    • Automated transaction monitoring systems use...

  • Answered by AI
  • Q2. Have you worked with any fintech before
  • Ans. 

    Yes, I have worked with fintech companies in the past.

    • Managed operations for a fintech startup, overseeing daily activities and ensuring compliance with regulations

    • Implemented new technologies to streamline processes and improve efficiency

    • Collaborated with cross-functional teams to develop and launch new financial products

    • Worked closely with software developers to customize solutions for specific business needs

  • Answered by AI
Round 3 - HR 

(2 Questions)

  • Q1. Salary expectations I Had
  • Q2. What was my previous experience
  • Ans. 

    I have over 10 years of experience in operations management, including leading teams, optimizing processes, and driving efficiency.

    • Led a team of 50+ employees in a manufacturing plant, improving production efficiency by 20%

    • Implemented lean principles to reduce waste and streamline operations

    • Developed and implemented strategic plans to meet company goals and objectives

    • Managed budgets, resources, and timelines effectivel

  • Answered by AI

Skills evaluated in this interview

Senior Executive Operations Interview Questions Asked at Other Companies

asked in Flipkart
Q1. In 1 day how many veh can be loaded and unloaded with dock man po ... read more
asked in Flipkart
Q2. How many man power does it take to unload 32ft veh.
Q3. What is the last CTC and what do you expect?
Q4. How bank generate income from saving account?
asked in Blinkit
Q5. How to manage inventory and what are the key areas to work in ?
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Jan 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all Resume tips
Round 2 - Technical 

(1 Question)

  • Q1. Previous work experiences, current job criteria
Round 3 - HR 

(1 Question)

  • Q1. Qualification, work experience

Interview Preparation Tips

Interview preparation tips for other job seekers - Na
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Tell me about yourself
  • Q2. Golden rules of Accounting
  • Ans. 

    Golden rules of accounting are basic principles that guide the recording of financial transactions.

    • The first golden rule is to debit the receiver and credit the giver.

    • The second golden rule is to debit what comes in and credit what goes out.

    • The third golden rule is to debit expenses and losses and credit income and gains.

    • These rules ensure accuracy and consistency in financial reporting.

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Good company to work with with excellent training and grooming skills provided

EXL Service interview questions for designations

 Operations Executive

 (13)

 Senior Operations Manager

 (1)

 Senior Executive

 (26)

 Operations Associate

 (3)

 Associate Senior Executive

 (1)

 Senior MIS Executive

 (1)

 Senior Executive Officer

 (1)

 Assistant Manager Operations

 (1)

Round 1 - One-on-one 

(2 Questions)

  • Q1. Regarding the process
  • Q2. Related to your process

Interview Preparation Tips

Interview preparation tips for other job seekers - It's a very easy process to atten interview only one round and hr is very friendly.
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Jan 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all Resume tips
Round 2 - HR 

(2 Questions)

  • Q1. Tell me About yourself?
  • Q2. Why we will hire you?
Round 3 - Aptitude Test 

General knowledge comprehensive questions

Round 4 - Typing Test 

(1 Question)

  • Q1. Typing need 30 words per minute

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident never hesitate speak out loud what you to tell them

Interview questions from similar companies

I applied via Campus Placement and was interviewed before Mar 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - Case Study 

I was given with some scenarios and they would like to know what would be my decision in those scenarios.

Interview Preparation Tips

Interview preparation tips for other job seekers - 1.multple questions asked based on my resume
2.questions regarding my favt subject
3.questions regarding my combinations which taken during graduation
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Oct 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - Assignment 

HR round, Essay writing 5000 words in 20 minutes on given topic, Grammer Test, Then Ops Round, typing test.

Round 3 - HR 

(1 Question)

  • Q1. Only personal information to check fluency in English, work experience, location

Interview Preparation Tips

Topics to prepare for WNS Senior Executive Operations interview:
  • Prepare an essay on any topic
  • Be grammatically good
  • Be fluent
Interview preparation tips for other job seekers - They mostly look for stable people. Even if you are confident and feel you will get selected, you may end up being rejected.
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Jun 2023. There was 1 interview round.

Round 1 - Versant 

(1 Question)

  • Q1. Please brief about yourself?
Round 1 - HR 

(3 Questions)

  • Q1. Can you please tell me something about your self !?
  • Q2. Why do you want to work for a BPO
  • Q3. Are you okay working on Rotational shifts and night shifts ?
Round 2 - One-on-one 

(1 Question)

  • Q1. What do you know abouy customer service ?
  • Ans. 

    Customer service is the provision of assistance and support to customers before, during, and after purchase.

    • Customer service involves understanding the needs and expectations of customers

    • It includes effective communication, problem-solving, and conflict resolution skills

    • Providing timely and accurate information to customers is crucial

    • Going above and beyond to exceed customer expectations can lead to customer loyalty an...

  • Answered by AI
Round 3 - One-on-one 

(1 Question)

  • Q1. How do you handle an upset customer
  • Ans. 

    I listen to their concerns, empathize with them, and offer a solution to their problem.

    • Listen actively to their concerns

    • Empathize with their situation

    • Offer a solution to their problem

    • Apologize for any inconvenience caused

    • Follow up to ensure their satisfaction

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Keep Practicing for interviews and build your communications
Contribute & help others!
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EXL Service Interview FAQs

How many rounds are there in EXL Service Senior Executive Operations interview?
EXL Service interview process usually has 2-3 rounds. The most common rounds in the EXL Service interview process are HR, One-on-one Round and Resume Shortlist.
What are the top questions asked in EXL Service Senior Executive Operations interview?

Some of the top questions asked at the EXL Service Senior Executive Operations interview -

  1. What do you know about transaction monitor...read more
  2. Golden rules of Account...read more
  3. Typing need 30 words per min...read more

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EXL Service Senior Executive Operations Interview Process

based on 8 interviews

1 Interview rounds

  • Resume Shortlist Round
View more
EXL Service Senior Executive Operations Salary
based on 66 salaries
₹2.5 L/yr - ₹5.5 L/yr
6% less than the average Senior Executive Operations Salary in India
View more details

EXL Service Senior Executive Operations Reviews and Ratings

based on 41 reviews

3.7/5

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3.4

Skill development

3.8

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3.1

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4.3

Job security

3.7

Company culture

2.7

Promotions

3.4

Work satisfaction

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