EXL Service Lead Assistant Operations Manager Interview Questions and Answers

Q1. About previous experience
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About previous experience assignments

Q1. About previous experience
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Q2. Experience abut old company
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Q1. About previous experience
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Q1. Process management
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Q2. Shrinkage, Attrition, team management, transition management
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Quality improvement, Handling escalation, wfm, FTE calculation

Q1. Workflow of PBCS application.
Ans. 
PBCS application is a cloud-based planning and budgeting tool used for financial forecasting and analysis.
• PBCS stands for Planning and Budgeting Cloud Service

• It allows users to create and manage budgets, forecasts, and reports

• Users can collaborate on planning processes in real-time

• PBCS integrates with other Oracle Cloud applications for seamless data flow

• Users can access PBCS through a web browser or mobile app
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Q2. Implementation of FCCS application.
Ans. 
Implementation of FCCS application involves planning, configuration, testing, and training.
• Plan the implementation process including timeline, resources, and goals

• Configure the FCCS application based on the organization's financial structure and reporting requirements

• Test the application thoroughly to ensure accuracy and functionality

• Provide training to users on how to effectively use the FCCS application

• Monitor and ev...read more
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Q1. Flow and structure of EPM
Ans. 
EPM stands for Enterprise Performance Management, which involves the processes, methodologies, metrics, and systems used to monitor and manage the business performance of an organization.
• EPM helps organizations align their strategies with their objectives and monitor their progress towards achieving those objectives.

• It involves financial planning, budgeting, forecasting, and reporting to improve decision-making and per...read more
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Q2. Accounting related questions were asked
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Q1. What are your expectations
Ans. 
I expect a challenging role with opportunities for growth and development.
• Opportunities for advancement within the company

• Clear communication and expectations from management

• Supportive team environment

• Training and development opportunities

• Competitive salary and benefits package
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