EXL Service Lead Assistant Operations Manager Interview Questions and Answers

Q1. Process management
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Q2. Shrinkage, Attrition, team management, transition management
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Quality improvement, Handling escalation, wfm, FTE calculation

Q1. Workflow of PBCS application.
Ans. 
PBCS application is a cloud-based planning and budgeting tool used for financial forecasting and analysis.
• PBCS stands for Planning and Budgeting Cloud Service

• It allows users to create and manage budgets, forecasts, and reports

• Users can collaborate on planning processes in real-time

• PBCS integrates with other Oracle Cloud applications for seamless data flow

• Users can access PBCS through a web browser or mobile app
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Q2. Implementation of FCCS application.
Ans. 
Implementation of FCCS application involves planning, configuration, testing, and training.
• Plan the implementation process including timeline, resources, and goals

• Configure the FCCS application based on the organization's financial structure and reporting requirements

• Test the application thoroughly to ensure accuracy and functionality

• Provide training to users on how to effectively use the FCCS application

• Monitor and ev...read more
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Q1. Flow and structure of EPM
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EPM stands for Enterprise Performance Management, which involves the processes, methodologies, metrics, and systems used to monitor and manage the business performance of an organization.
• EPM helps organizations align their strategies with their objectives and monitor their progress towards achieving those objectives.

• It involves financial planning, budgeting, forecasting, and reporting to improve decision-making and per...read more
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Q2. Accounting related questions were asked
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Q1. What are your expectations
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