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EXL Service Lead Assistant Operations Manager Interview Questions and Answers

Updated 21 Feb 2025

EXL Service Lead Assistant Operations Manager Interview Experiences

3 interviews found

Interview experience
1
Bad
Difficulty level
Moderate
Process Duration
4-6 weeks
Result
Selected Selected

I was interviewed in Jan 2025.

Round 1 - HR 

(1 Question)

  • Q1. About previous experience
Round 2 - Assignment 

About previous experience assignments

Round 3 - One-on-one 

(2 Questions)

  • Q1. About previous experience
  • Q2. Experience abut old company
Round 4 - One-on-one 

(1 Question)

  • Q1. About previous experience
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. Process management
  • Q2. Shrinkage, Attrition, team management, transition management
Round 2 - Case Study 

Quality improvement, Handling escalation, wfm, FTE calculation

Lead Assistant Operations Manager Interview Questions Asked at Other Companies

asked in EXL Service
Q1. Implementation of FCCS application.
asked in EXL Service
Q2. Flow and structure of EPM
asked in EXL Service
Q3. Workflow of PBCS application.
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed before Jul 2023. There were 3 interview rounds.

Round 1 - Technical 

(2 Questions)

  • Q1. Workflow of PBCS application.
  • Ans. 

    PBCS application is a cloud-based planning and budgeting tool used for financial forecasting and analysis.

    • PBCS stands for Planning and Budgeting Cloud Service

    • It allows users to create and manage budgets, forecasts, and reports

    • Users can collaborate on planning processes in real-time

    • PBCS integrates with other Oracle Cloud applications for seamless data flow

    • Users can access PBCS through a web browser or mobile app

  • Answered by AI
  • Q2. Implementation of FCCS application.
  • Ans. 

    Implementation of FCCS application involves planning, configuration, testing, and training.

    • Plan the implementation process including timeline, resources, and goals

    • Configure the FCCS application based on the organization's financial structure and reporting requirements

    • Test the application thoroughly to ensure accuracy and functionality

    • Provide training to users on how to effectively use the FCCS application

    • Monitor and ev...

  • Answered by AI
Round 2 - One-on-one 

(2 Questions)

  • Q1. Flow and structure of EPM
  • Ans. 

    EPM stands for Enterprise Performance Management, which involves the processes, methodologies, metrics, and systems used to monitor and manage the business performance of an organization.

    • EPM helps organizations align their strategies with their objectives and monitor their progress towards achieving those objectives.

    • It involves financial planning, budgeting, forecasting, and reporting to improve decision-making and per...

  • Answered by AI
  • Q2. Accounting related questions were asked
Round 3 - HR 

(1 Question)

  • Q1. What are your expectations

Interview Preparation Tips

Interview preparation tips for other job seekers - Do proper R&D about EXL and the applications you are working on and then go for the interview.

Skills evaluated in this interview

Interview questions from similar companies

Interview experience
5
Excellent
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
Selected Selected
Round 1 - One-on-one 

(2 Questions)

  • Q1. Reconcile payment posting batch
  • Q2. Different types of patients payment postings

Interview Preparation Tips

Interview preparation tips for other job seekers - Be prepare about what you do everything and remember workflow and medical billing norms
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed in Aug 2024.

Round 1 - Aptitude Test 

Good question asked regarding general billing knowledge

Round 2 - HR 

(2 Questions)

  • Q1. Self introduction
  • Q2. Looking forward for?

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and Open mind
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via LinkedIn and was interviewed in Jun 2024. There was 1 interview round.

Round 1 - Group Discussion 

Can AI replace Humans?

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Jan 2024. There were 2 interview rounds.

Round 1 - Group Discussion 

Regarding senerios in Ops

Round 2 - Technical 

(1 Question)

  • Q1. Questions regarding to Medical coding
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Typing test and group discussion and face to face and manager round

Round 3 - One-on-one 

(2 Questions)

  • Q1. Tell about ur self
  • Q2. And family background

Interview Preparation Tips

Interview preparation tips for other job seekers - Learn to speak English fluently and improve your typing skills
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. About last jobs sucess and downfalls
  • Q2. Give examples of anything to speak about
  • Ans. 

    Examples of my experience as an Operations Manager

    • Successfully implemented a new inventory management system resulting in a 20% reduction in waste

    • Led a team of 15 employees to achieve a 98% customer satisfaction rating

    • Developed and executed a cost-saving plan that reduced expenses by 15% in the first year

    • Implemented a safety training program that reduced workplace accidents by 30%

    • Managed a project to expand production

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and speak practically.
Keep business in mind on every answer you give.
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Sep 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - Aptitude Test 

There will be excel, coding, English and logic test

Round 3 - One-on-one 

(1 Question)

  • Q1. About yourself, experience, education background, passion

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare For logical and Excel test, formulas, vba, research methodology questions

EXL Service Interview FAQs

How many rounds are there in EXL Service Lead Assistant Operations Manager interview?
EXL Service interview process usually has 3 rounds. The most common rounds in the EXL Service interview process are One-on-one Round, HR and Case Study.
What are the top questions asked in EXL Service Lead Assistant Operations Manager interview?

Some of the top questions asked at the EXL Service Lead Assistant Operations Manager interview -

  1. Implementation of FCCS applicati...read more
  2. Workflow of PBCS applicati...read more
  3. Flow and structure of ...read more

Tell us how to improve this page.

EXL Service Lead Assistant Operations Manager Interview Process

based on 3 interviews

Interview experience

3
  
Average
View more

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EXL Service Lead Assistant Operations Manager Salary
based on 154 salaries
₹5.8 L/yr - ₹14 L/yr
5% more than the average Lead Assistant Operations Manager Salary in India
View more details

EXL Service Lead Assistant Operations Manager Reviews and Ratings

based on 25 reviews

4.2/5

Rating in categories

3.6

Skill development

4.0

Work-life balance

3.7

Salary

4.1

Job security

3.7

Company culture

3.4

Promotions

3.6

Work satisfaction

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