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EXL Service Manager WFM Interview Questions and Answers

Updated 29 Nov 2023

EXL Service Manager WFM Interview Experiences

1 interview found

Manager WFM Interview Questions & Answers

user image Anonymous

posted on 29 Nov 2023

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed before Nov 2022.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(2 Questions)

  • Q1. Scanerio based questions
  • Q2. Question on client escalation, stakeholder management, team management

Interview questions from similar companies

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Jan 2024. There were 2 interview rounds.

Round 1 - Group Discussion 

Regarding senerios in Ops

Round 2 - Technical 

(1 Question)

  • Q1. Questions regarding to Medical coding
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed before May 2023.

Round 1 - Technical 

(2 Questions)

  • Q1. Difference between Physician billing and hospital billing
  • Q2. Ten KPIs in RCM
Round 2 - HR 

(1 Question)

  • Q1. How do you handle conflict within team members
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Attrition shrinkage , feedback mechanism
  • Q2. Feedback mechanism

Interview Preparation Tips

Interview preparation tips for other job seekers - Check the skills required before applying

I applied via Referral and was interviewed in Jul 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. About Authorizations

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident on ur answer, if you are not sure about the answers do not give a false statment

EXL Service Interview FAQs

How many rounds are there in EXL Service Manager WFM interview?
EXL Service interview process usually has 2 rounds. The most common rounds in the EXL Service interview process are Resume Shortlist and Technical.
What are the top questions asked in EXL Service Manager WFM interview?

Some of the top questions asked at the EXL Service Manager WFM interview -

  1. Question on client escalation, stakeholder management, team managem...read more
  2. Scanerio based questi...read more

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EXL Service Manager WFM Interview Process

based on 1 interview

Interview experience

4
  
Good
View more

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EXL Service Manager WFM Reviews and Ratings

based on 2 reviews

4.3/5

Rating in categories

4.0

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4.0

Work-life balance

3.3

Salary

4.0

Job security

4.0

Company culture

4.0

Promotions

4.0

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