Access Healthcare Team Lead Operations Interview Questions and Answers

Q1. Self introduction
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Q2. Experience
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Q1. Normal intro as self introduction along experience details
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Q2. Salary expectations
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Q1. What is medical billing?
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Q2. What you know about the job
Ans. 
Team Lead Operations is responsible for overseeing daily operations, managing team members, and ensuring efficiency and productivity.
• Responsible for overseeing daily operations and ensuring smooth workflow

• Managing and leading a team of employees

• Setting goals and targets for the team

• Monitoring performance and providing feedback

• Implementing strategies to improve efficiency and productivity

• Handling escalated issues and re...read more
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Prefer some aptitude test

Q1. What is your SLA?
Ans. 
SLA stands for Service Level Agreement, which is a commitment between a service provider and a client regarding the level of service expected.
• SLA defines the level of service a customer can expect from a provider.

• It includes metrics like response time, resolution time, uptime, etc.

• Example: An SLA might state that 95% of support tickets will be resolved within 24 hours.
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Q2. What you do as a daily activity?
Ans. 
As a Team Lead Operations, my daily activities include overseeing team performance, setting goals, resolving issues, and ensuring smooth operations.
• Overseeing team performance and providing guidance

• Setting goals and targets for the team

• Resolving any operational issues that arise

• Ensuring smooth operations and efficiency

• Communicating with team members and stakeholders
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Q1. CLIA place of service, Denied for Auth, non covered, Incorrect CPT, not certified provider
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Q2. Capitation, CLIA and function, Who provides CLIA
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Payment posting based questions

Q1. Scenario base questions
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