EXL Service Assistant Manager Interview Questions, Process, and Tips

Yes, I have bid/proposal management experience.

• I have managed the bid process from start to finish, including RFP analysis, proposal writing, and submission.

• I have experience in creating and managing proposal schedules, ensuring timely delivery of proposals.

• I have worked with cross-functional teams to gather information and develop proposals that meet client needs.

• I have experience in tracking and reporting on proposal...read more

I proposed implementing a budget tracking system to monitor and control unallocated funds.

• Suggested implementing a budget tracking system to monitor expenses

• Proposed regular reviews of budget to identify areas of overspending

• Suggested reallocating funds from low-priority projects to high-priority ones

• Proposed implementing a system to track and analyze spending patterns

• Suggested involving department heads in budget plan

To reduce errors and maintain SLA, proper training, clear communication, and regular quality checks are necessary.

• Provide comprehensive training to employees on processes and procedures

• Ensure clear communication between team members and with clients

• Implement regular quality checks to identify and address errors

• Use technology and automation to streamline processes and reduce human error

• Establish contingency plans to add...read more