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10+ EXL Service Assistant Manager Interview Questions and Answers

Updated 27 Apr 2024

Q1. What can be done to reduce errors and how can SLA be maintained

Ans.

To reduce errors and maintain SLA, proper training, clear communication, and regular quality checks are necessary.

  • Provide comprehensive training to employees on processes and procedures

  • Ensure clear communication between team members and with clients

  • Implement regular quality checks to identify and address errors

  • Use technology and automation to streamline processes and reduce human error

  • Establish contingency plans to address potential issues and minimize impact on SLA

  • Encourage ...read more

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Q2. What idea did you come up with to reduce unallocated funds

Ans.

I proposed implementing a budget tracking system to monitor and control unallocated funds.

  • Suggested implementing a budget tracking system to monitor expenses

  • Proposed regular reviews of budget to identify areas of overspending

  • Suggested reallocating funds from low-priority projects to high-priority ones

  • Proposed implementing a system to track and analyze spending patterns

  • Suggested involving department heads in budget planning and decision-making

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Q3. Derivatives Difference between reserve and provision Reasons for intercompany differences Deferred tax meaning Way of creating deferred tax assets and liability How we can write-off deferred tax asset

Ans.

The difference between reserve and provision, reasons for intercompany differences, deferred tax meaning, creating deferred tax assets and liabilities, and writing off deferred tax assets.

  • Reserve is an appropriation of profits for a specific purpose, while provision is a charge against profits for an anticipated expense.

  • Intercompany differences can arise due to different accounting policies, timing differences, or errors in consolidation.

  • Deferred tax refers to the future tax ...read more

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Q4. What are the components of knee and hip?

Ans.

The knee and hip are joints in the human body.

  • The knee joint is made up of the femur, tibia, and patella bones.

  • The hip joint is made up of the femur and pelvis bones.

  • Both joints are surrounded by ligaments, tendons, and muscles that provide stability and movement.

  • The knee joint also has cartilage and synovial fluid that help with shock absorption and lubrication.

  • The hip joint has a cartilage lining and a synovial membrane that produces fluid for lubrication.

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Q5. What are surgery global modifiers?

Ans.

Surgery global modifiers are codes used to indicate the overall status of a surgical procedure.

  • They are used to indicate whether a surgical procedure was a minor or major surgery, whether it was performed by an assistant surgeon, and whether it involved a bilateral procedure.

  • Examples of surgery global modifiers include -54 (surgical care only), -55 (postoperative management only), -56 (preoperative management only), -62 (two surgeons), and -80 (assistant surgeon).

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Q6. Difference between budgeting and for asting

Ans.

Budgeting involves setting financial goals and creating a plan to achieve them, while forecasting involves predicting future financial outcomes based on past data and trends.

  • Budgeting is a proactive process that involves setting financial goals and creating a plan to achieve them.

  • Forecasting is a reactive process that involves predicting future financial outcomes based on past data and trends.

  • Budgeting helps in controlling expenses and allocating resources effectively.

  • Forecas...read more

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Q7. Bid Management/proposal management experience.

Ans.

Yes, I have bid/proposal management experience.

  • I have managed the bid process from start to finish, including RFP analysis, proposal writing, and submission.

  • I have experience in creating and managing proposal schedules, ensuring timely delivery of proposals.

  • I have worked with cross-functional teams to gather information and develop proposals that meet client needs.

  • I have experience in tracking and reporting on proposal metrics, such as win/loss rates and proposal costs.

  • I have...read more

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Q8. What is budgeting and forecasting.

Ans.

Budgeting and forecasting involve planning and estimating financial outcomes for a specific period of time.

  • Budgeting is the process of creating a detailed plan for how to allocate resources and expenses within a specific timeframe.

  • Forecasting involves predicting future financial outcomes based on historical data, market trends, and other relevant factors.

  • Budgeting helps in setting financial goals and monitoring performance, while forecasting assists in making informed decisio...read more

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Q9. Code in Appian basis on use cases

Ans.

Coding in Appian involves creating applications based on specific use cases.

  • Identify the use case requirements and design the application flow accordingly

  • Use Appian's low-code platform to build the necessary components and logic

  • Test the application thoroughly to ensure it meets the use case criteria

  • Iterate on the design based on feedback and updates to the use case

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Q10. Name 2 libraries of python

Ans.

Two popular libraries in Python are NumPy and Pandas.

  • NumPy is used for numerical computing and provides support for arrays and matrices.

  • Pandas is used for data manipulation and analysis, providing data structures like DataFrame.

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Interview Process at EXL Service Assistant Manager

based on 29 interviews
4 Interview rounds
Resume Shortlist Round
HR Round
Technical Round
Personal Interview1 Round
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