Excitel Broadband Interview Questions and Answers

Experienced finance professional with a strong background in financial analysis and strategic planning.

• Over 10 years of experience in finance roles

• Expertise in financial modeling and forecasting

• Proven track record of improving financial performance

• Strong analytical skills and attention to detail

• Effective communicator and team player

Seeking new challenges and growth opportunities in a larger organization.

• Desire for career advancement

• Limited growth opportunities in previous company

• Seeking new challenges and experiences

Different sections of TDS include salary, interest on securities, dividends, etc. Rates vary based on the type of payment.

• Section 192: TDS on salary

• Section 194A: TDS on interest other than interest on securities

• Section 194B: TDS on winnings from lotteries, crossword puzzles, etc.

• Section 194C: TDS on payment to contractors and sub-contractors

• Section 194J: TDS on professional or technical services

• Rates vary from 1% to 30...read more

Implemented automated financial reporting system to streamline processes and improve accuracy.

• Implemented automated financial reporting system using software like SAP or Oracle

• Developed custom scripts to automate data entry and reconciliation processes

• Integrated financial systems to eliminate manual data transfer errors

• Trained team members on new procedures and software usage for efficient implementation

I am a dedicated and results-driven professional with a strong background in customer retention and relationship management.

• Over 5 years of experience in customer retention roles

• Proven track record of increasing customer loyalty and reducing churn rates

• Strong communication and negotiation skills

• Proficient in data analysis and CRM systems

• Passionate about delivering exceptional customer service

Yes, I have experience in customer retention strategies and implementing programs to improve customer loyalty.

• Implemented customer loyalty programs to increase retention rates

• Analyzed customer feedback to identify areas for improvement

• Utilized data analytics to track customer behavior and preferences

• Collaborated with cross-functional teams to develop retention strategies

Yes, I have experience handling customers on call in my previous roles.

• Handled customer inquiries and complaints over the phone

• Provided solutions and assistance to customers to ensure satisfaction

• Used active listening and communication skills to address customer needs

• Maintained a professional and friendly demeanor during all interactions

Yes, I have experience handling customers calmly in various situations.

• I have a proven track record of remaining calm and composed when dealing with upset customers.

• I am skilled at de-escalating tense situations and finding solutions to customer issues.

• I prioritize active listening and empathy to understand the customer's perspective and address their concerns effectively.

Resolving issues in optical fiber involves troubleshooting, testing, and ensuring optimal performance of fiber optic systems.

• Identify the issue: Check for physical damage to cables or connectors.

• Use testing equipment: Employ OTDR (Optical Time Domain Reflectometer) to locate faults.

• Perform visual inspections: Look for bends, breaks, or improper terminations.

• Check connections: Ensure all connectors are clean and properl...read more