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Excitel Broadband BPO Executive Interview Questions and Answers
Excitel Broadband BPO Executive Interview Experiences
1 interview found
Ishika
Selected
I applied via Job Fair and was interviewed in Jun 2023. There were 2 interview rounds.
(4 Questions)
- Q1. Tell me about yourself and background!
- Ans.
I am a BPO Executive with a strong background in customer service and team management.
I have over 5 years of experience in the BPO industry, working with both domestic and international clients.
I have a proven track record of exceeding customer satisfaction targets and achieving high-quality service delivery.
I am skilled in managing and motivating teams, ensuring productivity and efficiency.
I have excellent communicati...
- Q2. Tell me about the company & CEO?
- Ans.
The company is a leading BPO service provider with a strong reputation in the industry.
The company has been in operation for over 10 years.
It offers a wide range of BPO services including customer support, technical support, and back-office operations.
The company has a global presence with multiple delivery centers in different countries.
The CEO is known for their strategic leadership and has successfully grown the com...
- Q3. What kind of technical issue have you faced in broadband?
- Ans.
I have faced issues with slow internet speed and frequent disconnections in broadband.
Slow internet speed
Frequent disconnections
- Q4. If customer called you for the issue how will you talk and solve their queries!?
Interview Preparation Tips
•Listen carefully and then answer with
patience.
•Prepare yourself before going for
interview.
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I applied via Approached by Company and was interviewed before May 2021. There were 2 interview rounds.
(1 Question)
- Q1. Basic in introduction
Interview Preparation Tips
I applied via Recruitment Consulltant and was interviewed before Jun 2021. There was 1 interview round.
(2 Questions)
- Q1. NORMAL QUESTION NOYHING ELES
- Q2. FOCUS YOUR C,V AND EXEL MUST LEARN V LOOK UP
Interview Preparation Tips
I applied via LinkedIn and was interviewed in Aug 2020. There were 5 interview rounds.
Interview Questionnaire
2 Questions
- Q1. They asked about me and about my jobs in previous company. Then how to mange your team members and attrition percentage and discuss about my technical knowledge. Working hours..
- Q2. Please speak reality what are you doing in current company. You want to speek very strong for every question. Don't think about language.. If you know some little English, you would approach by the same.
Interview Preparation Tips
I applied via Walk-in and was interviewed before May 2021. There was 1 interview round.
(2 Questions)
- Q1. Tell About your self and why You are choosing this job
- Q2. Communication skills
Interview Preparation Tips
- Networking Skills
I applied via Referral and was interviewed in May 2022. There were 2 interview rounds.
On sale and distribution
Interview Preparation Tips
Selected
I applied via Naukri.com and was interviewed before Oct 2022. There were 4 interview rounds.
(1 Question)
- Q1. Basic know how about operations.
(1 Question)
- Q1. Was asked about basic contact centre KPIS
(1 Question)
- Q1. Same like the 2nd question and other details as well.
Interview Preparation Tips
hemanth kumar
Selected
I applied via Job Fair and was interviewed before Jun 2022. There were 3 interview rounds.
(1 Question)
- Q1. Taking interview in senior manager fully conducted in past experience
(1 Question)
- Q1. What is optical Planning about ofc projects Material management Man power management
- Ans.
Optical planning involves managing projects, materials, and manpower for optical fiber cable installations.
Optical planning focuses on designing and implementing optical fiber cable projects.
Material management includes procuring, storing, and distributing necessary materials for the projects.
Manpower management involves assigning tasks, scheduling work, and ensuring efficient use of resources.
Examples: Creating a deta...
I applied via Approached by Company and was interviewed in Jun 2023. There were 3 interview rounds.
(1 Question)
- Q1. PREVIOUS EXPERIENCE
(1 Question)
- Q1. FOR PREVIOUS AND CURRENT CTC
Interview Preparation Tips
I applied via Referral and was interviewed in Oct 2021. There were 4 interview rounds.
Interview Questionnaire
1 Question
- Q1. What is the loss in Fiber for 1km
- Ans.
The loss in Fiber for 1km depends on various factors such as fiber type, wavelength, and splicing techniques.
The loss in Fiber for 1km can range from 0.2 dB/km to 0.5 dB/km for single-mode fibers.
For multimode fibers, the loss can be higher, ranging from 2 dB/km to 6 dB/km.
Different wavelengths of light can also affect the loss, with some wavelengths experiencing higher attenuation than others.
The quality of splicing t...
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Excitel Broadband BPO Executive Interview Process
based on 1 interview
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