Excitel Broadband Interview Questions, Process, and Tips

Operations and maintenance of FTTx network

• Regular monitoring and testing of network components

• Proactive maintenance to prevent downtime

• Prompt resolution of any issues or faults

• Regular software updates and security patches

• Ensuring compliance with industry standards and regulations

• Training and development of technical staff

• Effective communication with customers and stakeholders

I will troubleshoot the issue and provide alternative solutions to the customer.

• Ask the customer to check their internet connection and troubleshoot the issue together

• Provide alternative solutions such as using a different device or connecting to a different network

• If the issue persists, escalate to the technical team for further assistance

Speedtest is a tool used to measure the speed and quality of an internet connection.

• Speedtest measures the download and upload speed of an internet connection.

• It also measures the latency or ping time of the connection.

• Speedtest can be used to troubleshoot internet connection issues.

• Examples of popular speedtest tools include Ookla, Fast.com, and Google's speed test.