Excitel Broadband Customer Support Executive Interview Questions and Answers

Q1. It's about networking
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Q2. OSN layers definition
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OSI layers refer to the Open Systems Interconnection model, which defines a networking framework to implement protocols in seven layers.
• OSI stands for Open Systems Interconnection

• There are seven layers in the OSI model: Physical, Data Link, Network, Transport, Session, Presentation, and Application

• Each layer has specific functions and communicates with the adjacent layers

• Example: Physical layer deals with physical conn...read more
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Q3. Types of network
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Types of network include LAN, WAN, MAN, WLAN, and VPN.
• LAN (Local Area Network) - used in small geographical areas like homes or offices

• WAN (Wide Area Network) - covers large geographical areas like cities or countries

• MAN (Metropolitan Area Network) - spans a city or large campus

• WLAN (Wireless Local Area Network) - uses wireless technology for connectivity

• VPN (Virtual Private Network) - provides secure access over a pub
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Q4. Protocols and optical fibre
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English proficiency exams

Q1. Discussion about company, timings and salary
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Q1. Background details
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Q1. Technical questions based on ur experiences
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Round wad good in that topic, very excited.

Q1. What is Telecom
Ans. 
Telecom refers to the technology and industry related to communication over long distances using various mediums such as telephone lines, satellites, and fiber optics.
• Telecom stands for telecommunications, which involves the transmission of information over long distances.

• It includes various technologies such as telephone networks, internet services, and wireless communication.

• Examples of telecom companies include AT&T...read more
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Q2. What is Gpon technology
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GPON (Gigabit Passive Optical Network) is a technology used in telecommunications networks for delivering high-speed internet, TV, and phone services.
• GPON uses passive optical splitters to divide the fiber optic signal among multiple users.

• It provides higher bandwidth and longer reach compared to traditional copper-based networks.

• GPON technology is commonly used by ISPs to deliver fiber-to-the-home (FTTH) services.

• Exam...read more
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Q1. It was an good experience in that time.
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Q1. Alcatel Mux configuration Alcatel Mux Alarm Alcatel ISA card configuration Alcatel ISA card capacity Alcatel Alarm troubleshooting
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Q2. Alcatel Alarm rectification
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Objective type question
Repeat type question
Unseen passage type question

General aptitute - quants, verbal, and reasoning

Generic - based on current events

Q1. Questions based on networking
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Q2. Based on projects done and whatever is mentioned in resume
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Q1. Tell me something about yourself
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Q2. If comfortable with night shifts
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Q1. Self introduction
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Q1. Technical experience
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Q1. Full detail info about work
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Comparison of dwdm with overall experience

Q1. What ia tcp/ip What is osi model
Ans. 
TCP/IP is a set of protocols used for communication between devices on the internet. OSI model is a conceptual framework for network communication.
• TCP/IP stands for Transmission Control Protocol/Internet Protocol

• It is a set of protocols that govern communication between devices on the internet

• TCP is responsible for ensuring reliable transmission of data while IP is responsible for routing the data to its destination

• OSI...read more
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Q2. Tell me about yourself
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