Excitel Broadband Customer Care Executive Interview Questions and Answers

Q1. Tell me about your self
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Q1. Introduction sales pitch
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Better study and crack this one. Its easy

A bit difficult and more logic based

Q1. How does MICROWAVE WORKS/ WHAT INFO NEEDED TO SETUP LINKS/ FACTORS WHICH EFFECT PERFORMANCE/ WHAT IS INTERFERENCE AND HOW TO NEGLECT IT
Ans. 
Microwave works by emitting electromagnetic waves that heat up food. To set up links, you need to know the frequency and bandwidth. Interference can be caused by other electronic devices or physical obstacles.
• Microwave ovens emit electromagnetic waves that cause water molecules in food to vibrate and generate heat

• To set up links, you need to know the frequency and bandwidth of the microwave signal

• Factors that affect pe...read more
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Q2. WHAT IS BB6630/5216/DUS/DUG/DUW?
Ans. 
BB6630/5216/DUS/DUG/DUW is not a known term or acronym in the customer service industry.
• This term is not related to customer service or any common industry.

• It may be a product code or internal reference within a specific company.

• Without more context, it is impossible to provide a specific answer.

• It is important to ask for clarification or additional information when faced with unfamiliar terms.
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Q3. Connectivity FROM BBU TO ANTENNA
Ans. 
Connectivity from BBU to antenna is established through a coaxial cable.
• BBU (Baseband Unit) is connected to the antenna through a coaxial cable.

• The coaxial cable carries the radio frequency signals from the BBU to the antenna.

• The type and length of the coaxial cable used depends on the distance between the BBU and the antenna.

• The quality of the coaxial cable used affects the signal strength and overall performance of t...read more
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Q4. TDD/FDD, GPS, 3G/2G/4G DIFFERENCE
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Q1. Tell us about Your hobbies
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Q2. One achievement/ one Mistake that changed your life
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Q3. Why we should hire you
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Q1. Alcatel Mux configuration Alcatel Mux Alarm Alcatel ISA card configuration Alcatel ISA card capacity Alcatel Alarm troubleshooting
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Q2. Alcatel Alarm rectification
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Objective type question
Repeat type question
Unseen passage type question

Q1. What ia tcp/ip What is osi model
Ans. 
TCP/IP is a set of protocols used for communication between devices on the internet. OSI model is a conceptual framework for network communication.
• TCP/IP stands for Transmission Control Protocol/Internet Protocol

• It is a set of protocols that govern communication between devices on the internet

• TCP is responsible for ensuring reliable transmission of data while IP is responsible for routing the data to its destination

• OSI...read more
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Q2. Tell me about yourself
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