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Excitel Broadband Retention Executive Interview Questions and Answers

Updated 23 Sep 2024

Excitel Broadband Retention Executive Interview Experiences

1 interview found

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Tell me about your self
  • Ans. 

    I am a dedicated and results-driven professional with a strong background in customer retention and relationship management.

    • Over 5 years of experience in customer retention roles

    • Proven track record of increasing customer loyalty and reducing churn rates

    • Strong communication and negotiation skills

    • Proficient in data analysis and CRM systems

    • Passionate about delivering exceptional customer service

  • Answered by AI
  • Q2. Do you have any experience
  • Ans. 

    Yes, I have experience in customer retention strategies and implementing programs to improve customer loyalty.

    • Implemented customer loyalty programs to increase retention rates

    • Analyzed customer feedback to identify areas for improvement

    • Utilized data analytics to track customer behavior and preferences

    • Collaborated with cross-functional teams to develop retention strategies

  • Answered by AI
Round 2 - One-on-one 

(2 Questions)

  • Q1. Have you handled customer before on call
  • Ans. 

    Yes, I have experience handling customers on call in my previous roles.

    • Handled customer inquiries and complaints over the phone

    • Provided solutions and assistance to customers to ensure satisfaction

    • Used active listening and communication skills to address customer needs

    • Maintained a professional and friendly demeanor during all interactions

  • Answered by AI
  • Q2. Can you handled customer in a very calmly
  • Ans. 

    Yes, I have experience handling customers calmly in various situations.

    • I have a proven track record of remaining calm and composed when dealing with upset customers.

    • I am skilled at de-escalating tense situations and finding solutions to customer issues.

    • I prioritize active listening and empathy to understand the customer's perspective and address their concerns effectively.

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Excitel broadband company is so good and I enjoyed working here companies atmosphere is so nice

Interview questions from similar companies

I applied via Walk-in and was interviewed before Jun 2020. There was 1 interview round.

Interview Questionnaire 

4 Questions

  • Q1. Seles Questions .feld work.
  • Q2. Feld Executive
  • Q3. Members Deal
  • Q4. Products

Interview Preparation Tips

Interview preparation tips for other job seekers - Yes
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Do not use an unprofessional email address such as cool_boy@email.com. It shows a lack of professionalism by the candidate.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Tell me about your self
Round 3 - One-on-one 

(1 Question)

  • Q1. Introduction sales pitch

Interview Preparation Tips

Interview preparation tips for other job seekers - Good company
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Aptitude Test 

Better study and crack this one. Its easy

Round 2 - Coding Test 

A bit difficult and more logic based

Interview Preparation Tips

Interview preparation tips for other job seekers - Easy if you are totally updated and study properly

I applied via Walk-in and was interviewed before Jan 2020. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. IP, IPVPN, Routers, Switches, Mobile Network, Fiber Optic cable, Maintenance and Configurations of Network

Interview Preparation Tips

Interview preparation tips for other job seekers - 1. Be Well Dressed
2. Spoken English is very important
3. Study deeply about OSI Layers(Very important)

You are good to go ?
Interview experience
1
Bad
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I appeared for an interview in Dec 2024.

Round 1 - Technical 

(2 Questions)

  • Q1. What is your professional reference?
  • Ans. 

    My professional reference is my previous supervisor at XYZ Company.

    • My previous supervisor can attest to my leadership skills and accomplishments.

    • They can provide insight into my work ethic and ability to handle challenging situations.

    • They can verify my track record of successfully managing teams and projects.

  • Answered by AI
  • Q2. What is your expected salary?
  • Ans. 

    My expected salary is negotiable and dependent on the overall compensation package offered.

    • My expected salary is based on my experience, skills, and the responsibilities of the role.

    • I am open to discussing the salary range during the negotiation process.

    • I am looking for a competitive salary that reflects my qualifications and contributions to the company.

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Avoid working at a toxic company and in a toxic environment.
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Aptitude test is designed based on team. For Android they ask about life cycle events, activity flags, intents Broadcast receiver

Round 3 - One-on-one 

(2 Questions)

  • Q1. Write some code
  • Ans. 

    Code snippet to sort an array of strings alphabetically

    • Use the sort() method to sort the array of strings alphabetically

    • Example: const arr = ['banana', 'apple', 'orange']; arr.sort();

  • Answered by AI
  • Q2. Explain your project
Interview experience
2
Poor
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I appeared for an interview in Feb 2025, where I was asked the following questions.

  • Q1. Need to orepare about OMS
  • Q2. OMS life cycle
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via LinkedIn and was interviewed before Sep 2023. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Tell me about yourself
  • Ans. 

    Experienced Senior Executive with a proven track record in leading teams and driving business growth.

    • Over 10 years of experience in senior leadership roles

    • Successfully implemented strategic initiatives resulting in increased revenue by 30%

    • Strong communication and negotiation skills

    • Led cross-functional teams to achieve company goals

    • MBA in Business Administration from a top university

  • Answered by AI
  • Q2. Difficult situation while working
  • Ans. 

    Dealing with a difficult situation while working

    • Handled a project delay by reallocating resources and adjusting timelines

    • Resolved a conflict between team members by facilitating open communication

    • Managed a difficult client by actively listening to their concerns and finding solutions

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Just go with the flow and give honest answers.
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(2 Questions)

  • Q1. Alcatel Mux configuration Alcatel Mux Alarm Alcatel ISA card configuration Alcatel ISA card capacity Alcatel Alarm troubleshooting
  • Q2. Alcatel Alarm rectification
Round 3 - Aptitude Test 

Objective type question
Repeat type question
Unseen passage type question

Interview Preparation Tips

Interview preparation tips for other job seekers - No

Excitel Broadband Interview FAQs

How many rounds are there in Excitel Broadband Retention Executive interview?
Excitel Broadband interview process usually has 2 rounds. The most common rounds in the Excitel Broadband interview process are HR and One-on-one Round.

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Excitel Broadband Retention Executive Interview Process

based on 1 interview

Interview experience

5
  
Excellent
View more

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Excitel Broadband Retention Executive Salary
based on 5 salaries
₹3 L/yr - ₹4 L/yr
At par with the average Retention Executive Salary in India
View more details

Excitel Broadband Retention Executive Reviews and Ratings

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1.0/5

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