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Excitel Broadband Retention Executive Interview Questions and Answers
Excitel Broadband Retention Executive Interview Experiences
1 interview found
Anonymous
(2 Questions)
- Q1. Tell me about your self
- Ans.
I am a dedicated and results-driven professional with a strong background in customer retention and relationship management.
Over 5 years of experience in customer retention roles
Proven track record of increasing customer loyalty and reducing churn rates
Strong communication and negotiation skills
Proficient in data analysis and CRM systems
Passionate about delivering exceptional customer service
- Q2. Do you have any experience
- Ans.
Yes, I have experience in customer retention strategies and implementing programs to improve customer loyalty.
Implemented customer loyalty programs to increase retention rates
Analyzed customer feedback to identify areas for improvement
Utilized data analytics to track customer behavior and preferences
Collaborated with cross-functional teams to develop retention strategies
(2 Questions)
- Q1. Have you handled customer before on call
- Ans.
Yes, I have experience handling customers on call in my previous roles.
Handled customer inquiries and complaints over the phone
Provided solutions and assistance to customers to ensure satisfaction
Used active listening and communication skills to address customer needs
Maintained a professional and friendly demeanor during all interactions
- Q2. Can you handled customer in a very calmly
- Ans.
Yes, I have experience handling customers calmly in various situations.
I have a proven track record of remaining calm and composed when dealing with upset customers.
I am skilled at de-escalating tense situations and finding solutions to customer issues.
I prioritize active listening and empathy to understand the customer's perspective and address their concerns effectively.
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Interview Questionnaire
1 Question
- Q1. Self introduction
Interview Preparation Tips
Experience: my self Uma Shankar I belong to U.P (Uttar Pradesh) I am pass out my 10th,12th from open school currently I am doing self-improvement course When I am tocking about my family in my family my father my mother and one elder brother and also me
I have total 3-year experience of sale and field executive
and last when you want to know about my hobbies playing game and also listening music and last and important traveling in out of city
That's all about me
Round: aspected salleary
Experience: I am telling about that in last company I am getting 14k CTC without convance then he was saying that they can provide me 16k CTC and i am agreed on this salary
I applied via Walk-in and was interviewed in Nov 2020. There was 1 interview round.
Interview Questionnaire
1 Question
- Q1. About last company
Interview Preparation Tips
I applied via Naukri.com and was interviewed before Sep 2020. There was 1 interview round.
Interview Questionnaire
1 Question
- Q1. Previous experience, roles and duties of work
Interview Preparation Tips
Interview Questionnaire
1 Question
- Q1. what is the role of responsibility
Selected
I applied via Approached by Company and was interviewed in Jul 2023. There were 2 interview rounds.
(2 Questions)
- Q1. In which company were you working before. how many years of experience sales marketing
- Ans. I am working in current company den broadband pvt ltd and my work experience current company 4 years
- Q2. How many years of experience sales marketing
- Ans.
I have 5 years of experience in sales and marketing.
I have worked in various industries such as technology, retail, and healthcare.
I have successfully led sales teams to exceed targets and increase revenue.
I am proficient in developing and implementing sales strategies to drive business growth.
Selected
I applied via Company Website and was interviewed in May 2024. There were 2 interview rounds.
Team management team ledar
(2 Questions)
- Q1. All problems sold team
- Q2. H R team all interview questions
Selected
I applied via Recruitment Consulltant and was interviewed in Mar 2023. There were 2 interview rounds.
(2 Questions)
- Q1. Why left previous company
- Ans.
I left my previous company to pursue new challenges and opportunities for growth.
Seeking new challenges and opportunities for growth
Looking for a company with a better cultural fit
Relocating to a different city or country
Change in career path or industry
Company downsizing or restructuring
Personal reasons such as family obligations or health issues
- Q2. What is the salary expectation
- Ans.
I am open to discussing salary based on the responsibilities and opportunities offered by the position.
I believe that compensation should be commensurate with the value I can bring to the company.
I am flexible and open to negotiation.
I would like to learn more about the responsibilities and growth potential of the role before discussing specific salary expectations.
I am confident that we can come to a mutually benefici
Interview Preparation Tips
I applied via Naukri.com
(1 Question)
- Q1. Previous experience
(1 Question)
- Q1. Why you want to join in sales
- Ans.
I am passionate about building relationships, meeting new people, and achieving targets in a dynamic and competitive environment.
Enjoy interacting with people and building relationships
Excited about meeting new challenges and targets
Thrives in a dynamic and competitive environment
Have a natural flair for persuasion and negotiation
Seeking opportunities for growth and advancement in sales
Interview Questionnaire
1 Question
- Q1. I am a customer.....convenced for product?
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Excitel Broadband Retention Executive Interview Process
based on 1 interview
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