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Excitel Broadband Retention Executive Interview Questions and Answers

Updated 23 Sep 2024

Excitel Broadband Retention Executive Interview Experiences

1 interview found

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Tell me about your self
  • Ans. 

    I am a dedicated and results-driven professional with a strong background in customer retention and relationship management.

    • Over 5 years of experience in customer retention roles

    • Proven track record of increasing customer loyalty and reducing churn rates

    • Strong communication and negotiation skills

    • Proficient in data analysis and CRM systems

    • Passionate about delivering exceptional customer service

  • Answered by AI
  • Q2. Do you have any experience
  • Ans. 

    Yes, I have experience in customer retention strategies and implementing programs to improve customer loyalty.

    • Implemented customer loyalty programs to increase retention rates

    • Analyzed customer feedback to identify areas for improvement

    • Utilized data analytics to track customer behavior and preferences

    • Collaborated with cross-functional teams to develop retention strategies

  • Answered by AI
Round 2 - One-on-one 

(2 Questions)

  • Q1. Have you handled customer before on call
  • Ans. 

    Yes, I have experience handling customers on call in my previous roles.

    • Handled customer inquiries and complaints over the phone

    • Provided solutions and assistance to customers to ensure satisfaction

    • Used active listening and communication skills to address customer needs

    • Maintained a professional and friendly demeanor during all interactions

  • Answered by AI
  • Q2. Can you handled customer in a very calmly
  • Ans. 

    Yes, I have experience handling customers calmly in various situations.

    • I have a proven track record of remaining calm and composed when dealing with upset customers.

    • I am skilled at de-escalating tense situations and finding solutions to customer issues.

    • I prioritize active listening and empathy to understand the customer's perspective and address their concerns effectively.

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Excitel broadband company is so good and I enjoyed working here companies atmosphere is so nice

Interview questions from similar companies

Interview Questionnaire 

1 Question

  • Q1. Self introduction

Interview Preparation Tips

Round: HR Interview
Experience: my self Uma Shankar I belong to U.P (Uttar Pradesh) I am pass out my 10th,12th from open school currently I am doing self-improvement course When I am tocking about my family in my family my father my mother and one elder brother and also me
I have total 3-year experience of sale and field executive
and last when you want to know about my hobbies playing game and also listening music and last and important traveling in out of city
That's all about me

Round: aspected salleary
Experience: I am telling about that in last company I am getting 14k CTC without convance then he was saying that they can provide me 16k CTC and i am agreed on this salary

I applied via Walk-in and was interviewed in Nov 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. About last company

Interview Preparation Tips

Interview preparation tips for other job seekers - No

I applied via Naukri.com and was interviewed before Sep 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Previous experience, roles and duties of work

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and share to any information properway

Interview Questionnaire 

1 Question

  • Q1.  what is the role of responsibility
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed in Jul 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. In which company were you working before. how many years of experience sales marketing
  • Ans. I am working in current company den broadband pvt ltd and my work experience current company 4 years
  • Answered Anonymously
  • Q2. How many years of experience sales marketing
  • Ans. 

    I have 5 years of experience in sales and marketing.

    • I have worked in various industries such as technology, retail, and healthcare.

    • I have successfully led sales teams to exceed targets and increase revenue.

    • I am proficient in developing and implementing sales strategies to drive business growth.

  • Answered by AI
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in May 2024. There were 2 interview rounds.

Round 1 - Group Discussion 

Team management team ledar

Round 2 - Technical 

(2 Questions)

  • Q1. All problems sold team
  • Q2. H R team all interview questions
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Mar 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Why left previous company
  • Ans. 

    I left my previous company to pursue new challenges and opportunities for growth.

    • Seeking new challenges and opportunities for growth

    • Looking for a company with a better cultural fit

    • Relocating to a different city or country

    • Change in career path or industry

    • Company downsizing or restructuring

    • Personal reasons such as family obligations or health issues

  • Answered by AI
  • Q2. What is the salary expectation
  • Ans. 

    I am open to discussing salary based on the responsibilities and opportunities offered by the position.

    • I believe that compensation should be commensurate with the value I can bring to the company.

    • I am flexible and open to negotiation.

    • I would like to learn more about the responsibilities and growth potential of the role before discussing specific salary expectations.

    • I am confident that we can come to a mutually benefici

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Speak bold
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-

I applied via Naukri.com

Round 1 - One-on-one 

(1 Question)

  • Q1. Previous experience
Round 2 - One-on-one 

(1 Question)

  • Q1. Why you want to join in sales
  • Ans. 

    I am passionate about building relationships, meeting new people, and achieving targets in a dynamic and competitive environment.

    • Enjoy interacting with people and building relationships

    • Excited about meeting new challenges and targets

    • Thrives in a dynamic and competitive environment

    • Have a natural flair for persuasion and negotiation

    • Seeking opportunities for growth and advancement in sales

  • Answered by AI

Interview Questionnaire 

1 Question

  • Q1. I am a customer.....convenced for product?

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident for all situations

Excitel Broadband Interview FAQs

How many rounds are there in Excitel Broadband Retention Executive interview?
Excitel Broadband interview process usually has 2 rounds. The most common rounds in the Excitel Broadband interview process are HR and One-on-one Round.

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Excitel Broadband Retention Executive Interview Process

based on 1 interview

Interview experience

5
  
Excellent
View more

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Excitel Broadband Retention Executive Salary
based on 5 salaries
₹3 L/yr - ₹4 L/yr
At par with the average Retention Executive Salary in India
View more details

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