Etech Global Services Customer Service Agent Interview Questions and Answers

Round: Technical + HR Interview
Experience: Most of the questions was based on statistical modelling as the position they were hiring for was business analyst which requires statistical modelling and its business applications.
Tips: Always try to apply your statistical knowledge to the businesses around you. How you can improve that or apply it for better usage.

College Name: Institute of Management Technology

Round: Other Interview
Experience: I introduced myself in a different way. I told them that am a statistical person who mostly depends upon survey's and then told my strength's and weaknesses.
Tips: should never tell them the normal things like " I LIKE TO TRAVEL OR I LIKE MUSIC OR I LIKE TO PLAY CRICKET" .This type of things would never make you unique

Round: Technical Interview
Experience: i just explained them about my project in detail
Tips: you should never tell them the project specifications until and unless they ask you, please never mention about leadership qualities until they ask you about your role

Round: HR Interview
Experience: accenture comes to vit every year to hire nearly 1200 student in which half of them are non technical students. And accenture has a training program in which all the students are trained irrespective to their branch.So i just need that platform to prove myself. and if u provide me the platform i would showcase my talent
Tips: dont tell the hr that you are hardworking and well determined so they should give you the job

Skills:
College Name: VIT Chennai

Round: Group Discussion
Experience: It is a general topic . As I had habit of reading newspapers and magazines almost on daily basis . So it helped me a lot and I was initiator in my group . Try to start early and get involved in discussion.
Tips: - If you don't have knowledge of such topics think in an emotional manner like suppose you are a US citizen then what will you think , suppose you are a citizen of a country that US is going to invade and you can also think as a person from international community that has nothing to do with it.
-In my interview there were 3 members . They will divide candidates in such way that they each one will observe only one candidate and he will make notes on you.

Round: Other Interview
Experience: The answer for non core is one of the best at least that's what my friends said . I said suppose if I'm getting placed in a core company then it will take 10-15 years to become expert in a plant (I'm a chemical engineer ) and suppose I'm working with your organization i will be working with a pharma company , petrochemical company , FMCG etc. I will be working in multiple dimension . As you have 89 clients in fortune 100 and 75% in fortune 500 . So it will be a major boost for my career .

Where do you see yourself after 3 years - It should be based on profile . My answer was I would like to see myself in cost estimation , supply chain management if I'm getting placed in a core company.
My interview was very short it took hardly 5- 10 minutes.

Tips: - Focus on you skills.
- Your answer should match with the profile of job.
- Keep calm
- Ask some logical doubts in last like why companies are not disclosing names of their clients etc which shows that you have gone through companies website .

Round: Other Interview
Experience: In this summer i did my intern at IOCL panipat , then she asked what have you seen their etc and what did u liked most . I said ma'am its a very big complex and their were number of reactors .But the most fascinating was crude oil importing software as it used to predict future demand with close accuracy . Now Sir said suppose you are a software what parameters would you take into account for importing crude . i gave them 7 to 8 parameters with logic's why it should be present and how it should be implemented . After my each and every logic they were saying good very good and I was like they must be making fun of me as I was giving them genuine responses.
- In reply to my project I said that I haven't started working on that because my partner is not leaving in hostel.
- In response to curriculum I said that I used excel solver and goal seek function in my practical work to save my time. And then ask me about these functions.
- I said sorry Sir but I used to do programming in my 12th class but after that i was not able to continue . But i would love to do it again . then he ask how much time do you need to learn a language . In response to this I said it depends upon mentors . then he said we don't have mentors in Accenture . In reply i said it is easily to learn from a friend than mentor. And he laughed.
Tips: - Focus more on logic's
- Try to crack some jokes if you are good in it.

Round: HR Interview
Experience: - My first line was , My Dad is in Indian Air force so i belong to a very diverse organization i have been living with peoples from different culture , religion and states . It would give me a great advantage. And i can be very adaptable as i have been moving from one location to another . After coming to this college I have changed my house thrice .Whenever i visit i find new peoples around me.
- 15 year old advice these question is generally asked to see what part of like you would like to change . My answer was go and start preparing , field is not a barrier its all about your hard work . Most important thing is to stay focused . Competition is very tough out their. So start preparing and field doesn't matter i said again.
- 40 year old - Give an idea about you future plan- I said its my age of learning I don't have any responsibility of my parents family etc . Go out and learn as more as you can . After certain age you need to take responsibility of your parents and family members . So plan accordingly.
Tips: - focus on skills like you key skills .

Skill Tips: - Just be yourself.
Skills: Behavioural Skills, Logical Reasoning, Logical Thinking
College Name: NIT Surat
Motivation: - It has 89 clients in fortune 100 and 75% in fortune 500 . Total number of clients 5000+ . And they are spending approx 887 Million USD. And working culture is very good . They even allow people to return .
Funny Moments: When he asked where do you see yourslef after 3 years . I said sorry Sir I dont have idea bout promotions in your organization and he start laughing.

Round: Video interview
Experience: Tell about why to join cognizant

Skills: Communication Networks, Communication

Interview preparation tips for other job seekers - Be confident because if you are not confident in front of the interviewed then you can't reply properly to any question of him, You should have to be confident.

Interview preparation tips for other job seekers - Be prepared and one of the best company to work in Genpact