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EOSGlobe Customer Care Representative Interview Questions and Answers

Updated 8 May 2022

EOSGlobe Customer Care Representative Interview Experiences

2 interviews found

I applied via Referral and was interviewed in Apr 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. Basic Question ask to me 1)Tell me about Your Self? 2)You comfortable in this salery?

Interview Preparation Tips

Interview preparation tips for other job seekers - Best company for Fresher. This Industry provide stable carrier. Everyone supported to each and other.

Interview Questionnaire 

4 Questions

  • Q1. Tell me about yourself
  • Q2. What is your hobby
  • Q3. Do you have any experience
  • Q4. Why do you choose to join us

Interview Preparation Tips

Interview preparation tips for other job seekers - So my interview was great , just remember that don’t panic about interview and don’t prepare for an interview like you are giving some exam it just have to come natural answer ,don’t sound like a google and you interact with your interviewer.

Customer Care Representative Interview Questions Asked at Other Companies

Q1. Why a customer buy anything from you like a pen figure out the po ... read more
Q2. What are the traits of customer service representative?
Q3. What are the basic banking terms
asked in Paytm
Q4. What is good customer service means to you?
Q5. Types of products in banking

Interview questions from similar companies

Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Naukri.com and was interviewed in Mar 2024. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. He asked me to give a introduction
  • Q2. He asked me to tell something about my last job

Interview Preparation Tips

Interview preparation tips for other job seekers - Round 1 was hr round then vna round took place after that final round , overall experience was quite good
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Apr 2024. There was 1 interview round.

Round 1 - HR 

(1 Question)

  • Q1. About the company and products knowledge
Interview experience
1
Bad
Difficulty level
Hard
Process Duration
-
Result
Selected Selected

I applied via Approached by Company and was interviewed in Jan 2024. There were 2 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. About yourself , sympathy , empathy , apology , your hobbies , why you join bpo sector, in 5 year what your goals
Round 2 - paragraph  speaking & transcribe 

(1 Question)

  • Q1. Why you join this sector
Interview experience
3
Average
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Aug 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. How was your previous company experience?
  • Ans. 

    I had a positive experience at my previous company.

    • Received extensive training in customer service techniques

    • Handled a high volume of customer inquiries and resolved issues efficiently

    • Received positive feedback from customers for my helpful and friendly demeanor

    • Collaborated with team members to improve customer satisfaction ratings

    • Utilized CRM software to track customer interactions and maintain accurate records

  • Answered by AI
  • Q2. What were your KPIs in last organisation?
  • Ans. 

    My KPIs in my last organization were focused on customer satisfaction, response time, and first call resolution.

    • Customer satisfaction: Ensuring customers were happy with the service provided

    • Response time: Responding to customer inquiries within a specified timeframe

    • First call resolution: Resolving customer issues on the first call without the need for follow-up

    • Example: Achieving a customer satisfaction rating of 95% or...

  • Answered by AI
Round 3 - Client Interview 

(3 Questions)

  • Q1. What is your expected salary?
  • Ans. 

    I am open to discussing salary based on the responsibilities and requirements of the position.

    • I believe that compensation should be fair and competitive within the industry.

    • I am more focused on finding the right fit and opportunity rather than a specific salary.

    • I am open to negotiation and would like to learn more about the benefits and growth opportunities offered by the company.

    • I am confident that my skills and exper...

  • Answered by AI
  • Q2. Why should we give you that much salary?
  • Ans. 

    I have the necessary skills, experience, and dedication to excel in this role and contribute to the success of the company.

    • I have a proven track record of providing exceptional customer service and resolving issues effectively.

    • I possess excellent communication and interpersonal skills, which are essential for building strong relationships with customers.

    • I am highly motivated and committed to delivering results, ensurin...

  • Answered by AI
  • Q3. How was your experience with last organisation?
  • Ans. 

    My experience with my last organization was positive and rewarding.

    • I had the opportunity to work with a diverse team and learn from experienced professionals.

    • I received regular training and support to enhance my customer service skills.

    • I consistently met or exceeded performance targets, receiving recognition for my achievements.

    • I enjoyed building relationships with customers and resolving their issues effectively.

    • I app...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident no matter what. All they gonna see is your confidence and you comm skills.
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Jun 2023. There was 1 interview round.

Round 1 - How do you handle irate customer 

(1 Question)

  • Q1. Emphasize Apologize Analyze Solve

I applied via Referral and was interviewed before Dec 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - Technical 

(4 Questions)

  • Q1. My self introduction
  • Q2. What is your knowledge for home appliances?
  • Ans. 

    I have extensive knowledge of home appliances and their features.

    • I have worked in the home appliance industry for 3 years.

    • I am familiar with the latest models and technologies.

    • I can explain the features and benefits of various appliances to customers.

    • I have experience troubleshooting common issues with appliances.

    • I stay up-to-date on industry trends and advancements.

    • For example, I am knowledgeable about smart home appl...

  • Answered by AI
  • Q3. How do the work Washing Machine?
  • Ans. 

    Washing machines use a combination of water, detergent, and mechanical action to clean clothes.

    • Water is added to the drum along with detergent.

    • The drum rotates to agitate the clothes and remove dirt.

    • The dirty water is drained and fresh water is added for rinsing.

    • The drum spins at high speed to remove excess water from the clothes.

    • Some washing machines also have additional features like steam cleaning or specialized cyc

  • Answered by AI
  • Q4. Any others questions for home appliances related whatever

Interview Preparation Tips

Interview preparation tips for other job seekers - Very good company.my experience was good.not taught interview.knowlodge for home appliances related

EOSGlobe Interview FAQs

How many rounds are there in EOSGlobe Customer Care Representative interview?
EOSGlobe interview process usually has 2 rounds. The most common rounds in the EOSGlobe interview process are Resume Shortlist and One-on-one Round.

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EOSGlobe Customer Care Representative Reviews and Ratings

based on 2 reviews

2.8/5

Rating in categories

2.2

Skill development

2.8

Work-life balance

1.6

Salary

3.4

Job security

2.2

Company culture

2.2

Promotions

2.8

Work satisfaction

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