EOSGlobe Customer Care Associate Interview Questions and Answers

Pretty much easy interview

Q1. HR - about self introduction
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Q2. What is motivation for middle class boys !
Ans. 
Middle class boys are motivated by financial stability, career growth, and social status.
• Financial stability is a major motivator for middle class boys as they often come from families with limited resources.

• Career growth and opportunities for advancement are also important motivators as they seek to improve their economic status.

• Social status and recognition from peers and society can also be a driving force for motiv...read more
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Q1. Tell me about yourself
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Q2. Did mock call as customer service associate and customer
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Q3. Tell me about favourite day
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Q4. Tell me about movie scene
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Q5. Favorite places you went
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Q6. Why you want to customer care executive
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Q1. English translation karate hai.
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Q1. Computer software questions hote hai
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Tipping test late hai

Customer support executive , non- voice

Q1. What mean by customer support?
Ans. 
Customer support refers to the assistance and guidance provided to customers before, during, and after their purchase of a product or service.
• Customer support involves addressing customer inquiries, issues, and complaints.

• It includes providing product information, troubleshooting technical problems, and offering solutions to customer concerns.

• Customer support can be offered through various channels such as phone, email...read more
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Q2. Problem solving quarries
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Q1. Self introduction
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Q2. Package and allowance
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Q1. Tell me about yourself
Ans. 
I am a dedicated and empathetic customer care executive with 5 years of experience in resolving customer issues and providing exceptional service.
• 5 years of experience in customer care

• Skilled in resolving customer issues

• Strong communication and problem-solving skills

• Empathetic and patient approach towards customers

• Received multiple awards for excellent customer service
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Q2. Tell me about the good qualities of cce
Ans. 
Good qualities of a Customer Care Executive include empathy, patience, communication skills, problem-solving abilities, and a positive attitude.
• Empathy: Ability to understand and relate to customers' emotions and concerns.

• Patience: Willingness to listen and assist customers even in challenging situations.

• Communication skills: Clear and effective communication to provide information and resolve issues.

• Problem-solving ab...read more
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Q3. Tell me about bpo
Ans. 
BPO stands for Business Process Outsourcing, where companies outsource non-core business functions to third-party service providers.
• BPO companies handle tasks like customer service, technical support, data entry, and back-office operations for other businesses.

• They help businesses save costs, improve efficiency, and focus on their core competencies.

• Examples of BPO companies include Teleperformance, Convergys, and Accen
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Q4. Describe your city indore
Ans. 
Indore is a vibrant city in central India known for its rich culture, delicious street food, and historical landmarks.
• Famous for its Rajwada Palace, a historical palace built by the Holkar dynasty

• Renowned for its street food scene, especially the spicy and savory snacks like poha and jalebi

• Home to prestigious educational institutions like Indian Institute of Management (IIM) Indore

• Known for its vibrant markets like Sar...read more
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Q1. How to handle a angry customer
Ans. 
Listen to their concerns, empathize with them, remain calm, offer solutions, follow up.
• Listen actively to their complaints without interrupting.

• Empathize with their situation and show understanding.

• Remain calm and composed, even if the customer is being rude.

• Offer solutions or alternatives to address their concerns.

• Follow up with the customer to ensure their issue has been resolved satisfactorily.
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