EOSGlobe Customer Care Executive Interview Questions and Answers

Q1. Tell me about yourself
Ans. 
I am a dedicated and empathetic customer care executive with 5 years of experience in resolving customer issues and providing exceptional service.
• 5 years of experience in customer care

• Skilled in resolving customer issues

• Strong communication and problem-solving skills

• Empathetic and patient approach towards customers

• Received multiple awards for excellent customer service
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Q2. Tell me about the good qualities of cce
Ans. 
Good qualities of a Customer Care Executive include empathy, patience, communication skills, problem-solving abilities, and a positive attitude.
• Empathy: Ability to understand and relate to customers' emotions and concerns.

• Patience: Willingness to listen and assist customers even in challenging situations.

• Communication skills: Clear and effective communication to provide information and resolve issues.

• Problem-solving ab...read more
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Q3. Tell me about bpo
Ans. 
BPO stands for Business Process Outsourcing, where companies outsource non-core business functions to third-party service providers.
• BPO companies handle tasks like customer service, technical support, data entry, and back-office operations for other businesses.

• They help businesses save costs, improve efficiency, and focus on their core competencies.

• Examples of BPO companies include Teleperformance, Convergys, and Accen
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Q4. Describe your city indore
Ans. 
Indore is a vibrant city in central India known for its rich culture, delicious street food, and historical landmarks.
• Famous for its Rajwada Palace, a historical palace built by the Holkar dynasty

• Renowned for its street food scene, especially the spicy and savory snacks like poha and jalebi

• Home to prestigious educational institutions like Indian Institute of Management (IIM) Indore

• Known for its vibrant markets like Sar...read more
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Aptitude test was excellent

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What is Customer Service?
What is E-commerce?

Q1. What do you understand by Flipkart?
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Q2. How to handle agry customer?
Ans. 
Listen actively, empathize, stay calm, apologize, offer solutions, follow up.
• Listen actively to understand the customer's concerns.

• Empathize with the customer's emotions and show understanding.

• Stay calm and composed to de-escalate the situation.

• Apologize for any inconvenience caused, even if it's not your fault.

• Offer solutions or alternatives to address the customer's issue.

• Follow up with the customer to ensure their s
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Q1. Tell me about your self
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Q2. Tell about from Kolkata
Ans. 
Kolkata, also known as Calcutta, is the capital of the Indian state of West Bengal. It is known for its rich cultural heritage, historic landmarks, and delicious cuisine.
• Kolkata is famous for its Howrah Bridge, a historic cantilever bridge over the Hooghly River.

• The city is home to the Victoria Memorial, a grand marble building dedicated to Queen Victoria.

• Kolkata is known for its vibrant festivals like Durga Puja, wher...read more
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Q3. Tell me about from nabadwip
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Q4. How to you join in this job
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