Ebixcash Global Services VAS Associate Interview Questions and Answers

Q1. Introduction And hobbies
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Q2. Last organisation and work experience
Ans. 
I worked as a Senior Associate at XYZ Consulting firm for 3 years.
• Worked as a Senior Associate at XYZ Consulting firm

• Experience includes client management, project coordination, and team leadership

• Handled multiple projects simultaneously and ensured timely delivery

• Collaborated with cross-functional teams to achieve project goals
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We must talk loud and boldly in front of some group of people to get noticed by the selecter

Q1. Self intro and ambition
Ans. Self intro is to be said as per the resume what you have screened to the selecter.
Answered by 03.DEEPAK KUMAR S
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Q2. Discuss about any topic the said
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Q1. Self introduction, roles and responsibilities in your previous organisation
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Q2. What is your current CTC
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Q3. What are your expectations
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They conducted aptitude test on cell phone itself, that too by sending links on WhatsApp, even typing test was done on cell phone.

They asked to join teams meeting via phone then n there and asked to type few words(like and essay) about "why we want to work in BPO? " And send that in the chat with in 10 minutes.

Q1. Walk me through your resume?
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Q2. Why do you want to work in a BPO?
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Q3. How would you handle a customer who is angry?
Ans. 
I would listen to the customer, empathize with their situation, remain calm, and offer a solution to address their concerns.
• Listen actively to the customer's concerns without interrupting

• Empathize with the customer's emotions and show understanding

• Remain calm and composed, avoiding any defensive or confrontational responses

• Apologize for any inconvenience caused and offer a solution to address their concerns

• Follow up wi...read more
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Q4. What is your typing speed?
Ans. 
My typing speed is 70 words per minute.
• I have been consistently typing at this speed for the past year.

• I have experience transcribing audio files and typing up reports quickly.

• I have taken typing tests online to verify my speed.

• I am comfortable using keyboard shortcuts to increase my efficiency.
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Q5. Why should we hire you?
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30 questions aptitude test
Some simple English grammar question
Some of maths
And about ms exel

Q1. Give me your introduction ?
Ans. 
I am a Customer Service Associate with excellent communication skills and a strong focus on customer satisfaction.
• Experienced in handling customer inquiries and resolving issues

• Proficient in using customer service software and tools

• Ability to remain calm and composed in stressful situations

• Strong problem-solving skills

• Excellent verbal and written communication skills

• Empathetic and patient when dealing with customers

• Abl...read more
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Q2. Tell me about your family ?
Ans. 
I come from a close-knit family that values love, support, and togetherness.
• My parents have been married for over 30 years and have always been a source of inspiration for me.

• I have two siblings, an older brother and a younger sister, who I am very close to.

• We often have family gatherings and celebrate special occasions together.

• My family has taught me the importance of communication, empathy, and understanding in main
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Q3. Why you left last organization?
Ans. 
I left my last organization to pursue new opportunities and further develop my skills in customer service.
• Seeking new challenges and growth

• Opportunity for career advancement

• Desire to expand customer service skills

• Company restructuring or downsizing

• Relocation or commute issues
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Q4. Why want to join our organization ?
Ans. 
I want to join your organization because of its excellent reputation and commitment to customer satisfaction.
• Your organization has a strong track record of providing exceptional customer service.

• I have heard positive feedback from current and former employees about the supportive work environment.

• Your company values align with my own, particularly in terms of prioritizing customer satisfaction.

• I am impressed by the opp...read more
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They gave us marketing topic and we will give you 1 minutes then you talk properly in Britain accent

Q1. Self introduction
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Q2. Customer services
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Q3. Salary expectation
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Q4. Self introducing
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Q5. Tak about any Memorable day in our life
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Q6. What is the Custumer care
Ans. 
Customer care is the assistance and support provided by a company to its customers before, during, and after a purchase.
• Customer care involves addressing customer inquiries, resolving complaints, and providing guidance on products or services.

• It focuses on building positive relationships with customers to enhance satisfaction and loyalty.

• Examples include answering phone calls, responding to emails, and offering technic...read more
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Q1. Tell me about your last day at your last company.
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Q2. Tell me about your most memorable day
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It was a voice versant about basic grammar and your pronounciation.

Q1. They will ask about you and your background and also test your IQ
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Q1. Tell me about yourself?
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Q2. For freshers, Why you want to join BPO?
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Q1. Tell me about your yesterday.
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Q2. Tell me about your past Experience.
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Q1. Final round question. Introduction and past Experience with your job role in your previous organization.
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Apptitude test will be done on system.