Diya Systems Chat Support Executive Interview Questions and Answers

Q1. Tell me something about yourself?
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Q2. Why do you want to work with our company?
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Selling antivirus online to a customer through chat only.

Q1. Basic questions again.
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Q2. Why do you want to work in BPO?
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Q3. Are you ready for night shifts?
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Q1. What do you know about sales?
Ans. 
Sales involves the process of selling products or services to customers in exchange for money.
• Sales is the process of persuading potential customers to purchase a product or service.

• It involves identifying customer needs and providing solutions that meet those needs.

• Sales can be done through various channels such as direct selling, online sales, or retail stores.

• Effective sales techniques include building relationships...read more
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Q2. Can you tell me about why there is gap between your study?
Ans. 
Took a break to focus on gaining practical experience and developing skills relevant to the role.
• Took time off to gain practical experience through internships or part-time jobs

• Focused on developing skills relevant to the role through courses or certifications

• Needed time to address personal commitments or health issues
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Q1. How you are doing SLA Management
Ans. 
SLA management involves monitoring and ensuring compliance with service level agreements.
• Define clear SLAs with stakeholders

• Monitor performance metrics regularly

• Identify and address any deviations from SLAs

• Implement corrective actions to improve SLA compliance

• Communicate with stakeholders to manage expectations

• Use technology tools for tracking and reporting

• Provide regular reports on SLA performance
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Q2. They are asking situational questions for capacity planner
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Q3. About previous experience in bpo domain
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Q4. How to calculate the quality
Ans. 
Quality can be calculated by measuring the conformance to requirements and customer satisfaction.
• Quality can be measured by evaluating the extent to which a product or service meets the specified requirements.

• Customer satisfaction surveys can provide insights into the quality of a product or service.

• Defect rates, error rates, and rework rates can be used as indicators of quality.

• Quality can also be assessed through fee...read more
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Q1. Go through your resume.
Ans. 
I have experience in operations management and team leadership.
• Managed a team of 10 operations staff, ensuring smooth workflow and meeting targets

• Implemented process improvements resulting in a 20% increase in efficiency

• Developed and implemented training programs for new hires

• Led cross-functional projects to streamline operations and reduce costs
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Grammatical / Logical / Mathematical questions.

Q1. This is Manager Round.
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Q2. What is records retrieval?
Ans. 
Records retrieval is the process of obtaining documents or information from a source.
• It involves requesting and obtaining records from various sources such as government agencies, medical facilities, or legal entities.

• Records retrieval can be done for various purposes such as legal cases, insurance claims, or medical research.

• The process may involve filling out forms, paying fees, and following specific procedures to o...read more
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Q3. Do you know about Legal Firms and their practices?
Ans. 
Yes, legal firms are organizations that provide legal services to individuals and businesses.
• Legal firms offer a range of services such as litigation, corporate law, intellectual property law, and more.

• They may specialize in a particular area of law or offer a broad range of services.

• Legal firms may have multiple offices and employ a large number of lawyers and support staff.

• They may also work with other professionals ...read more
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Q4. What was your previous experience?
Ans. 
I have 5 years of experience in operations management, leading teams and optimizing processes.
• Managed a team of 15 operations associates, ensuring smooth workflow and meeting targets

• Implemented process improvements that resulted in a 20% increase in efficiency

• Collaborated with cross-functional teams to streamline operations and reduce costs

• Developed and implemented training programs to enhance team members' skills

• Utili...read more
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Q1. Personal questions
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Q2. Personal questions about the job
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Chat test / Writing test

Q1. Personal questions
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Q2. Questions about the process
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Q1. Typing test questions
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Q2. 3 questions in typing test
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Q1. Tell me something about yourself?
Add your answer
Q2. Why do you want to work with our company?
Add your answer

Selling antivirus online to a customer through chat only.

Q1. Basic questions again.
Add your answer
Q2. Why do you want to work in BPO?
Add your answer
Q3. Are you ready for night shifts?
Add your answer

Q1. Write on one topic given by hr or selected by self Topic selected by yourself should be logical Newspapers, magazines, Tv media guide It should be business related.
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Q2. Last round is operations round Be calm and don't look continuously towards operation manager, don't look upwards As we speak to strict senior oldies in home in that manner. Don't look at age.. Don't thi...read more
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