DigiTech Call System Team Lead Operations Interview Questions and Answers

Q1. Tell me about your self
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Amcat test is now mandatory to pass.

Q1. General technical questions and basics of peoples management
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Q2. General questions on written and verbal communications.
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Easy and comfortable test

Q1. Self intro given
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Q2. Nothing only self intro they asked
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Discussion about salary

Q1. What are your plans in future?
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Q2. Be very confident while answering and stay honest.
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Q1. Shrinkage formula
Ans. 
Shrinkage formula calculates the difference between planned and actual work hours.
• Shrinkage = (Planned Work Hours - Actual Work Hours) / Planned Work Hours

• Example: If planned work hours are 100 and actual work hours are 80, the shrinkage would be (100-80)/100 = 0.2 or 20%
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Q2. How to control attrition
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Attrition can be controlled by focusing on employee engagement, career development, work-life balance, and effective communication.
• Invest in employee engagement programs to boost morale and job satisfaction

• Provide opportunities for career development and growth within the organization

• Promote work-life balance through flexible scheduling and wellness initiatives

• Maintain open and transparent communication channels to add...read more
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Q3. How to manage a team
Ans. 
Managing a team involves setting clear goals, providing support, fostering communication, and recognizing achievements.
• Set clear goals and expectations for team members

• Provide support and resources to help team members succeed

• Foster open communication and collaboration within the team

• Recognize and reward team achievements to boost morale

• Lead by example and demonstrate strong work ethic
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Q1. How to reduce attrition
Ans. 
To reduce attrition, focus on employee engagement, career development, work-life balance, and effective communication.
• Improve communication between management and employees

• Provide opportunities for career growth and development

• Offer work-life balance initiatives such as flexible schedules or remote work options

• Create a positive work environment that promotes employee engagement and satisfaction
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Q2. How to control shrinkage
Ans. 
Shrinkage can be controlled by implementing strict inventory management practices.
• Implementing regular inventory audits to track discrepancies

• Training employees on proper handling and storage of products

• Utilizing security measures such as surveillance cameras and security tags

• Analyzing sales data to identify patterns of shrinkage

• Implementing a system for reporting and investigating any suspected theft or loss
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Q3. How to improve communication
Ans. 
Improving communication involves active listening, clear messaging, feedback, and utilizing various channels.
• Encourage active listening to ensure understanding

• Provide clear and concise messages to avoid confusion

• Offer feedback regularly to address any issues or concerns

• Utilize various communication channels such as emails, meetings, and instant messaging

• Implement communication training for team members
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Q1. How to reduce error count
Ans. 
To reduce error count, implement standardized processes, provide training, conduct regular audits, and encourage open communication.
• Implement standardized processes to ensure consistency and reduce human error

• Provide training to employees to improve skills and knowledge

• Conduct regular audits to identify and address potential errors

• Encourage open communication to allow team members to discuss and resolve issues

• Utilize t
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Q2. How to manage team
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