1 DigiTech Call System Job

About the Role:

- We are seeking a highly motivated and experienced General Manager to lead our team and oversee the daily operations.

- The ideal candidate will be a dynamic leader with a proven track record of success in managing teams, driving business growth, and ensuring operational excellence.

- This role offers an exciting opportunity to shape the future of our Company and contribute to our continued success.

Responsibilities:

Leadership & Team Management:

- Provide strong leadership and direction to a diverse team, fostering a positive and productive work environment.

- Effectively manage team performance, including setting goals, providing feedback, conducting performance reviews, and implementing development plans.

- Mentor and coach team members to maximize their potential and promote career growth.

- Handle employee relations issues with fairness and consistency.

- Build and maintain a strong team culture based on trust, respect, and open communication.

Operational Management:

- Oversee all aspects of daily operations, ensuring smooth and efficient workflows.

- Develop and implement operational strategies to achieve business objectives.

- Monitor key performance indicators (KPIs) and take corrective action as needed.

- Streamline processes and identify opportunities for improvement.

- Ensure compliance with all relevant regulations and company policies.

Financial Management:

- Manage the budget, payroll, revenue.

- Analyze financial data to identify trends, opportunities, and risks.

- Develop and implement cost-control measures.

- Prepare financial reports and presentations for senior management.

Human Resources:

- Lead the recruitment process, including identifying, interviewing, and hiring qualified candidates.

- Develop and implement onboarding programs for new hires.

- Manage employee training and development programs.

- Ensure accurate and timely payroll processing.

Customer Service & Quality Assurance:

- Ensure that the highest standards of customer service are maintained.

- Address customer complaints and resolve issues effectively.

- Implement quality control measures to ensure consistent product/service delivery.

- Monitor customer feedback and identify areas for improvement.

Strategic Planning:

- Contribute to the development of strategic plans.

- Identify market trends and opportunities for growth.

- Collaborate with senior management to develop and implement business strategies.

Qualifications:

- MBA preferred.

- 4-8 years of proven experience in a management role, preferably as a General Manager or similar position.

- Demonstrated ability to lead and motivate teams.

- Strong financial management skills, including budgeting, forecasting, and revenue management.

- Excellent communication, interpersonal, and problem-solving skills.

- Strong administrative and organizational skills.

- Customer service experience is essential.

- Comfort working with budgets, payroll, revenue and forecasting.

- Demonstrated ability to lead.