DigiTech Call System Process Trainer Interview Questions and Answers for Experienced

To screen knowledge about Anatomy & Physiology

Q1. Questions related to domain, coding scenarios, guidelines, etc.,
Add your answer
Q2. Basic medical terms, anatomical terminologies.
Add your answer
Q3. Education with job profile will be discussed...
Add your answer

Q1. Interview results, salary discussion, telling about company policies in general.
Add your answer

Q1. What was your KRA and KPI in your last organisation?
Add your answer
Q2. How do you calculate throughput?
Ans. 
Throughput is calculated by dividing the total number of units produced by the total time taken to produce them.
• Calculate the total number of units produced during a specific time period.

• Determine the total time taken to produce those units.

• Divide the total number of units by the total time taken to get the throughput.

• For example, if 100 units are produced in 10 hours, the throughput would be 10 units per hour.
Answered by AI
Add your answer

Q1. TNI/TNA, Efficacy, Training Throughput
Add your answer

Q1. Gardner's Theory, Adult Learning Principle
Add your answer

Q1. Tell me about yourself?
Add your answer
Q2. Why do you prefer this job?
Add your answer
Q3. Speak about this topic
Ans. 
The topic is effective communication in the workplace.
• Effective communication is crucial for a productive workplace.

• It involves active listening, clear messaging, and feedback.

• Examples include team meetings, one-on-one conversations, and email communication.

• Barriers to effective communication include language barriers, cultural differences, and distractions.

• Training and practice can improve communication skills.
Answered by AI
Add your answer
Q4. What are your future expectations?
Add your answer
Q5. When can you join if you are given the opportunity?
Add your answer
Q6. Are you comfortable in working rotational shifts?
Add your answer

Q1. Total work experience in BPO and as trainer
Add your answer
Q2. What is your salary expectation
Add your answer
Q3. Are you comfortable with working from office
Add your answer

Q1. Tell me your roles and responsibilities?
Add your answer
Q2. What is the formula of throughput
View 2 more answers
Q3. What is TNI and TNA
Ans. 
TNI stands for Training Needs Identification and TNA stands for Training Needs Analysis.
• TNI is the process of identifying the training needs of employees or a group of people.

• TNA is the process of analyzing the identified training needs to determine the appropriate training program.

• TNI and TNA are important steps in designing an effective training program.

• Examples of TNI and TNA include surveys, interviews, and perform...read more
Answered by AI
Add your answer

Q1. Explain the attrition management process,
Ans. 
Attrition management process involves identifying reasons for employee turnover and implementing strategies to reduce it.
• Analyze data to identify reasons for attrition

• Develop retention strategies such as employee engagement programs

• Provide growth opportunities and career development plans

• Conduct exit interviews to gather feedback and improve retention

• Monitor and track attrition rates to measure success of retention str
Answered by AI
Add your answer
Q2. Explain the training methodology
Ans. 
Training methodology involves identifying training needs, designing and delivering training programs, and evaluating their effectiveness.
• Identify training needs through assessments and surveys

• Design training programs with clear objectives and relevant content

• Deliver training through various methods such as classroom sessions, e-learning, on-the-job training, etc.

• Evaluate training effectiveness through feedback and asse...read more
Answered by AI
Add your answer
Q3. How to achieve the OJT performance
Add your answer
Q4. During classroom training how can you manage the shrinkage
Add your answer

Q1. About me work experience
Add your answer
Q2. Why you want to join TP
Add your answer
Q3. Experience and topic TNA TNI
Add your answer

Q1. 5 Best quality of the trainer
Ans. 
The 5 best qualities of a process trainer are patience, communication skills, adaptability, subject matter expertise, and creativity.
• Patience to deal with learners who may have different learning speeds and styles

• Excellent communication skills to convey information clearly and effectively

• Adaptability to adjust training methods based on the needs of the learners

• Subject matter expertise to provide accurate and relevant i...read more
Answered by AI
Add your answer
Q2. How will you handle a agent who have casual attitude
Ans. 
Addressing a casual attitude in an agent requires understanding, communication, and structured feedback to encourage professionalism.
• 1. Initiate a one-on-one conversation to understand the root cause of their casual attitude.

• 2. Provide specific examples of behaviors that are perceived as casual, such as missed deadlines or lack of engagement in team meetings.

• 3. Set clear expectations regarding professionalism and perfo...read more
Answered by AI
View 1 more answer

Q1. Tell me about yourself
Add your answer