Customer Care Customer Care Executive Interview Questions and Answers

Q1. Self introduction
Ans. Purushothaman v i have completed deploma in computer science. Fast 5 years working with MNC company share marketing.im recently married
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Q2. Purushothaman v
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Q3. I have completed deploma in computer science
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Q4. Fast 5 years old one company working
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Q5. I'm recently married wife not working
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Good company to work with

Q1. Good company for freshers
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Q2. Tell me about yourself
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Q3. Hardwork and smartwork
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Q4. About family tellme something
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Basic reasoning mathematics English grammer

Topic on customer query related to ordering of his taxi 🚖 he booked through rapido it consumed lot of time in coming to his home

Group discussion on any topic related to online marketing disadvantages

Q1. Questions and answers about family background and documentation
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Q2. One to one round
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Q3. Give brief intro about family background
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Q4. Give brief intro about your studies schooling job experiences etc
Ans. 
I have a Bachelor's degree in Business Administration and 3 years of experience in customer service.
• Bachelor's degree in Business Administration

• 3 years of experience in customer service
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Q5. Who and all are there in your family what r they doing
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Q6. Ask about wat ur father do now after retirement
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Q7. Wat u mean by supplychain
Ans. 
Supply chain refers to the network of individuals, organizations, resources, activities, and technology involved in the creation and sale of a product.
• Supply chain involves the flow of goods, services, information, and finances from the initial raw materials to the final customer.

• It includes various stages such as sourcing, production, distribution, and delivery.

• Efficient supply chain management is crucial for reducing...read more
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Q1. Self introduction
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Q2. Tell me your yesterday routine
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Q1. Self introduction
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Q2. Tell me about bihar.
Ans. 
Bihar is a state in eastern India known for its rich history, culture, and agriculture.
• Bihar is one of the oldest inhabited places in the world.

• It is famous for its ancient universities like Nalanda and Vikramshila.

• The state is known for its fertile land and agricultural produce.

• Bihar has a diverse culture with festivals like Chhath Puja and Sonepur Mela.

• It is also a major pilgrimage site for Buddhists, Hindus, and Jai
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Q3. Why you want to join BPO?
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Q4. What do you understand by BPO?
Ans. 
BPO stands for Business Process Outsourcing, where a company contracts out specific business tasks to a third-party provider.
• BPO involves outsourcing non-core business functions such as customer service, technical support, and data entry.

• Companies often use BPO to reduce costs, improve efficiency, and focus on their core competencies.

• Popular BPO destinations include India, the Philippines, and Eastern Europe.

• Examples o...read more
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Q5. What is customer service?
Ans. 
Customer service is the assistance and support provided to customers before, during, and after a purchase.
• Customer service involves addressing customer inquiries, resolving issues, and providing guidance.

• It focuses on ensuring customer satisfaction and building positive relationships.

• Examples include answering phone calls, responding to emails, and handling complaints effectively.
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Q6. How to deal with the angry customer?
Ans. 
Listen to their concerns, empathize, apologize, offer solutions, and follow up.
• Listen actively to their concerns without interrupting.

• Empathize with their situation and show understanding.

• Apologize for any inconvenience caused, even if it wasn't your fault.

• Offer solutions to resolve the issue and make things right.

• Follow up with the customer to ensure their satisfaction and build trust.
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Q7. Do you need any leave in six months after joining?
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Q8. Will a sign a bound for a year?
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Q1. You need to write an email.
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Q1. Can you provide an introduction about yourself?
Ans. 
Experienced Customer Care Executive with a passion for providing excellent service and resolving customer issues.
• Over 5 years of experience in customer service roles

• Strong communication and problem-solving skills

• Ability to handle difficult customers and resolve conflicts

• Proficient in using CRM software and handling customer inquiries via phone, email, and chat

• Received multiple awards for outstanding customer satisfacti
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Q2. About your previous experience
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Email writing for a specific scenario.

Q1. Self introduction
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Q2. Why should I hire you?
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Q3. Regarding BPO?
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Q1. Basics question
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Q2. Introduction my self
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Q1. How to handle angry customer
Ans. 
Listen actively, empathize, apologize, offer solutions, follow up
• Listen to the customer's concerns without interrupting

• Empathize with the customer's emotions and show understanding

• Apologize for the inconvenience caused, even if it wasn't your fault

• Offer solutions to resolve the issue and make the customer feel valued

• Follow up with the customer to ensure their satisfaction and build trust
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Q2. How you will react if customer will abuse you
Ans. 
I would remain calm, listen to the customer's concerns, and try to de-escalate the situation professionally.
• Remain calm and composed

• Listen actively to the customer's concerns

• Apologize for any inconvenience caused

• Try to de-escalate the situation by offering solutions or escalating to a supervisor if necessary
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