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Customer Care Interview Questions and Answers

Updated 2 Jun 2023

Customer Care Interview Experiences

Popular Designations

4 interviews found

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I applied via Referral and was interviewed in May 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - One-on-one 

(3 Questions)

  • Q1. What about yourself
  • Q2. Why this company
  • Q3. Why choose customer care executive

Interview Preparation Tips

Topics to prepare for Customer Care Chat Support Executive interview:
  • Communication Skills
Interview preparation tips for other job seekers - it's all about confidence

Chat Support Executive Interview Questions asked at other Companies

Q1. What important things should be followed when you are in conversation with the customers?
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Interview Questionnaire 

5 Questions

  • Q1. I'm typing this ok with you and
  • Q2. I'm customer support and help me
  • Q3. I'm ready for the day to call you
  • Q4. I'm typing this email is to confirm
  • Q5. I'm typing this on my phone

Interview Preparation Tips

Interview preparation tips for other job seekers - Customer support executive assistant

Customer Care Executive Interview Questions asked at other Companies

Q1. What would you do if you win 1billion dollar lottey?
View answer (39)
Customer Care Interview Questions and Answers for Freshers
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Associate Interview Questions & Answers

user image Anonymous

posted on 5 Jul 2021

Interview Questionnaire 

2 Questions

  • Q1. What about customer care
  • Ans. 

    Customer care is crucial for building and maintaining a loyal customer base.

    • Effective communication is key to providing good customer care.

    • Empathy and understanding are important when dealing with customer complaints.

    • Providing timely and satisfactory solutions to customer issues can help build trust and loyalty.

    • Regularly seeking feedback from customers can help identify areas for improvement.

    • Training and empowering cus...

  • Answered by AI
  • Q2. Customer care it's great full job in hospitality it includes (to approach customer very smoothly,and lot of things are included like main reception OPD Billings ,ip Billings, emergency Billings , emergency...

Associate Interview Questions asked at other Companies

Q1. What is mean of TTR & why required for powder coating process ?
View answer (17)

I applied via Walk-in and was interviewed in Dec 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Tell him his family background and his financial situation

Interview Preparation Tips

Interview preparation tips for other job seekers - Tell him his need

Customer Agent Interview Questions asked at other Companies

Q1. Who is the prime minister of India
View answer (3)

Customer Care interview questions for popular designations

 Customer Agent

 (1)

 Customer Care Executive

 (1)

 Chat Support Executive

 (1)

 Associate

 (1)

Interview questions from similar companies

I applied via Campus Placement and was interviewed before Jul 2021. There were 4 interview rounds.

Round 1 - Aptitude Test 

Aptitude test on CS subjects like C programming, DBMS, CN, and OS.

Round 2 - Coding Test 

There were 2 input-output based questions of easy to moderate level

Round 3 - Group Discussion 

Every candidate was given an individual topic and was asked to speak on it

Round 4 - HR 

(1 Question)

  • Q1. Some typical HR questions

Interview Preparation Tips

Interview preparation tips for other job seekers - Be prepared with basic CS subjects you will be able to clear all rounds with ease.

I applied via Company Website and was interviewed before Dec 2020. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Questions on Java,SQL,some trending technologies(IOT,Big data),pattern questions, programming questions with different approaches.

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare basics of DSA, have knowledge about the databases, some common dml ,ddl statements, programming knowledge of a particular language like C,Java, python,etc...have good command on oops concepts... little bit of frameworks knowledge will also help

I applied via Company Website and was interviewed before Jul 2021. There were 3 interview rounds.

Round 1 - Aptitude Test 

Aptitude, reasoning, English, cloud sections

Round 2 - Coding Test 

2 questions in which , one has to complete within an 50 minutes

Round 3 - Communication assessment 

(2 Questions)

  • Q1. Tell me about t Yourself
  • Q2. What are the previous experiences

Interview Preparation Tips

Topics to prepare for Accenture Associate Software Engineer interview:
  • Java
  • SQL
  • Agile Methodology
  • SDLC
Interview preparation tips for other job seekers - Be confident
Keep it just and short
Explain more about your experiences

I applied via Company Website and was interviewed before Jul 2021. There were 2 interview rounds.

Round 1 - Coding Test 

Attended the codevita competition in final year of college.

Round 2 - Technical 

(3 Questions)

  • Q1. About College Project
  • Q2. Some very basics of java
  • Q3. Experience of college project as a team

Interview Preparation Tips

Interview preparation tips for other job seekers - Codevita is a really good platform to help you join TCS as a final year graduate in college

I applied via Campus Placement and was interviewed before Mar 2021. There were 2 interview rounds.

Round 1 - Coding Test 
Round 2 - Technical 

(5 Questions)

  • Q1. If you cleared Aptitude and Coding, Mostly Interview will be cleared with some basics questions like OOPs concepts, sort functions kind of questions.
  • Q2. Explain OOPs concept in JAVA?
  • Ans. 

    OOPs concept in JAVA is a programming paradigm that focuses on objects and their interactions.

    • OOPs stands for Object-Oriented Programming

    • It involves the use of classes, objects, inheritance, polymorphism, and encapsulation

    • Classes are used to define objects and their properties

    • Objects are instances of classes that can interact with each other

    • Inheritance allows for the creation of new classes based on existing ones

    • Polymo...

  • Answered by AI
  • Q3. Function to sort an array in Java?
  • Ans. 

    Java provides Arrays.sort() method to sort an array.

    • Use Arrays.sort() method to sort an array of strings.

    • The method sorts the elements in ascending order by default.

    • To sort in descending order, use Collections.reverseOrder() method.

  • Answered by AI
  • Q4. Tell me about yourself?
  • Q5. Final year project which you worked on?

Interview Preparation Tips

Interview preparation tips for other job seekers - Most of people clears Aptitude/Coding round. clears interview for freshers recruit

Skills evaluated in this interview

I applied via Newspaper Ad and was interviewed before Jun 2021. There were 3 interview rounds.

Round 1 - Aptitude Test 
Round 2 - Technical 

(1 Question)

  • Q1. Basic questions of java.
Round 3 - HR 

(1 Question)

  • Q1. Intro and other hr related questions.

Interview Preparation Tips

Interview preparation tips for other job seekers - Cover the basic questions regarding the programming language.
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Customer Care Interview FAQs

How many rounds are there in Customer Care interview?
Customer Care interview process usually has 2 rounds. The most common rounds in the Customer Care interview process are Resume Shortlist and One-on-one Round.
How to prepare for Customer Care interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Customer Care. The most common topics and skills that interviewers at Customer Care expect are Asap, BPO Hiring, Call Center Operations, Customer Service and English.
What are the top questions asked in Customer Care interview?

Some of the top questions asked at the Customer Care interview -

  1. What about customer c...read more
  2. Customer care it's great full job in hospitality it includes (to approach custo...read more
  3. I'm typing this ok with you a...read more

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Customer Care Interview Process

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Customer Care Reviews and Ratings

based on 15 reviews

4.3/5

Rating in categories

4.4

Skill development

4.5

Work-life balance

4.6

Salary

4.5

Job security

4.7

Company culture

4.6

Promotions

4.5

Work satisfaction

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