Customer Care Interview Questions and Answers

Q1. Basic Javascript questions were asked like Hoisting, Event Loop, Closure.
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Q2. What are semantic tags? << HTML based question
Ans. 
Semantic tags in HTML are specific tags that provide meaning to the content they enclose.
• Semantic tags help search engines and screen readers understand the structure of a webpage.

• Examples of semantic tags include <header>, <footer>, <nav>, <article>, <section>, <aside>, <main>, <figure>, <figcaption>.

• Using semantic tags improves SEO and accessibility of a website.
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Q3. What is currying in js?
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Currying is a technique in functional programming where a function with multiple arguments is transformed into a sequence of nested functions, each taking a single argument.
• Currying helps in creating reusable functions and partial application.

• It allows you to create new functions by fixing some parameters of an existing function.

• Example: const add = (a) => (b) => a + b; add(2)(3) will return 5.
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Q4. What is the difference between Map and Filter?
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Map is used to transform each element of an array, while Filter is used to select elements based on a condition.
• Map returns a new array with the same length as the original array, but with each element transformed based on a provided function.

• Filter returns a new array with only the elements that pass a provided condition function.

• Example for Map: [1, 2, 3].map(num => num * 2) will result in [2, 4, 6].

• Example for Fi...read more
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Q5. What is the difference between Map and ForEach?
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Map creates a new array with the results of calling a provided function on every element, while forEach executes a provided function once for each array element.
• Map returns a new array with the same length as the original array, while forEach does not return anything.

• Map does not mutate the original array, while forEach can mutate the original array.

• Map is more suitable for transforming data and creating a new array, w...read more
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Q6. What is the difference between Authentication and Authorization?
Ans. 
Authentication verifies the identity of a user, while authorization determines the user's access rights.
• Authentication confirms the user's identity through credentials like username and password.

• Authorization determines what actions the authenticated user is allowed to perform.

• Authentication precedes authorization in the security process.

• Example: Logging into a website (authentication) and then accessing specific pages
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Q7. What is the difference between Local storage and Session storage?
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Local storage persists even after the browser is closed, while session storage is cleared when the browser is closed.
• Local storage has no expiration date, while session storage expires when the browser is closed.

• Local storage stores data with no limit, while session storage has a limit of around 5MB.

• Local storage data is available across all windows/tabs for that domain, while session storage data is only available wit...read more
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Q1. This was the Final round, it lasted for around 30 mins and the interviewer gave me a coding question to build a Countdown Timer app.
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A case study in an Optum interview typically revolves around solving a real-world problem related to healthcare, data analysis, technology, or business strategy, given Optum’s focus on healthcare services and technology solutions. Here are some tips on how to approach a case study interview at Optum and a sample example:

Steps to Approach an Optum Case Study:

1. Understand the Problem Statement:

Take time to read the case study carefully and make sure you understand the key issue or question.

Identify the stakeholders involved (patients, healthcare providers, insurance companies, etc.) and the objective (cost reduction, improving patient outcomes, increasing efficiency, etc.).



2. Clarify Assumptions:

If there are any ambiguous elements, ask questions to clarify the problem.

You can also state your assumptions if you're making any, but be clear that these are assumptions.



3. Break Down the Problem:

Identify key data points you would need to analyze.

Break the problem into smaller pieces that can be addressed step-by-step.



4. Analyze:

Use frameworks like SWOT analysis, PESTLE analysis, or Porter’s Five Forces if applicable to the case.

In case of a data-related problem, try to identify key metrics (such as patient satisfaction, cost, quality of care, etc.) and how they can be improved or measured.

For technology-related cases, consider aspects like scalability, security, user experience, and integration with existing systems.



5. Propose a Solution:

Present your findings logically and suggest a solution based on your analysis.

Make sure to consider both short-term and long-term impacts on patient

Q1. When interviewing with Optum, you can expect a mix of technical, behavioral, and situational questions, especially considering their focus on healthcare services, technology, and data analysis. Here are so...read more
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Q2. Done
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Computer typing should be 40 wpm. And optional question answer multiple choice questions

Q1. What are the different sizes available for a virtual warehouse in Snowflake, and which sizes are currently being utilized in your current project?
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Q2. What are stored procedures in Snowflake, and how did you utilize them?
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Q1. How did you verify the data after transferring it from one database to another?
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Q2. What are the different types of duplicate checks that can be performed using SQL queries?
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Q1. Are you open to relocating to Hyderabad?
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Q2. What information do you have about ValueLabs?
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Basic quant and reasoning questions
Selenium MCQ
Java programs with MCQ

Q1. Tell me about yourself
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Q2. Where you initialise driver
Ans. 
The driver is typically initialized in the setup method of a test automation framework.
• Driver initialization is usually done in a setup method before test execution.

• Commonly used methods for driver initialization include WebDriverManager, System.setProperty, and driver instantiation.

• Example: WebDriverManager.chromedriver().setup();
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Q3. Driver is static or non static
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Driver can be both static and non-static depending on the context of its usage.
• Driver class can be static if it is used to initiate the WebDriver instance in a test automation framework.

• Driver class can be non-static if it is used as an instance variable within a test class.

• Static driver can be accessed directly without creating an object of the class.

• Non-static driver requires an object of the class to be created befo
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Q4. Difference between static and non static
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Static variables belong to the class itself, while non-static variables belong to instances of the class.
• Static variables are shared among all instances of a class

• Non-static variables are unique to each instance of a class

• Static variables are initialized only once, at the start of the program

• Non-static variables are initialized separately for each instance of the class
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Q5. Disadvantages of static and non static
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Static and non-static have their own disadvantages in QA automation testing.
• Static methods cannot be overridden or inherited, making it difficult to create flexible test cases.

• Non-static methods require an instance of the class to be created, which can lead to increased memory usage.

• Static methods can lead to tight coupling between classes, making it harder to maintain and update the code.

• Non-static methods may have de...read more
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Q6. Parallel execution in TestNG
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TestNG allows parallel execution of test cases to save time and improve efficiency.
• TestNG provides the 'parallel' attribute in the testng.xml file to specify the level of parallelism for test execution.

• Parallel execution can be achieved at the test level, class level, method level, or suite level.

• TestNG also supports parallel execution of tests across multiple classes or suites using the 'parallel' attribute in the sui...read more
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Q7. Write the code for Parallel testing in TestNG
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Parallel testing in TestNG allows running tests concurrently for faster execution.
• Use 'parallel' attribute in testng.xml file to specify parallel execution mode.

• Set 'parallel' attribute to 'methods', 'classes', or 'tests' based on the level of parallelism needed.

• Example: <suite name='MySuite' parallel='tests'>

• Use 'thread-count' attribute to specify the number of threads to use for parallel execution.
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Q8. Difference between parallel methods and parallel tests
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Parallel methods run multiple methods concurrently within a single test, while parallel tests run multiple tests concurrently.
• Parallel methods execute multiple methods within a single test class concurrently.

• Parallel tests execute multiple test classes concurrently.

• Parallel methods are useful for speeding up the execution of a single test, while parallel tests are useful for running multiple tests faster.

• Example: Runni...read more
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Q9. Upload file using rest assured
Ans. 
Use Rest Assured to upload a file
• Use the given file path to create a File object

• Use MultiPartSpecBuilder to build the request with the file

• Send the request using Rest Assured's given(), when(), and post() methods
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Q10. Postman basic questions
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Q11. Parameter for post method in postman
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The parameter for a POST method in Postman is typically sent in the request body.
• Parameters are sent in the request body in key-value pairs

• Parameters can be sent as form-data, x-www-form-urlencoded, or raw JSON

• Example: {"key": "value"}
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Q12. BDD Framework cucumber
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Q13. Cucumber execution process
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Q14. How cucumber know step defination file placed
Ans. 
Cucumber knows the step definition file based on the annotations provided in the feature files.
• Cucumber uses annotations like @Given, @When, @Then to map steps in feature files to corresponding step definition methods.

• Step definition files are typically placed in a separate package or directory within the project structure.

• Cucumber scans the project directory for step definition files based on the package structure and
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Q15. Parameters used in cucumber
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Parameters used in cucumber are used to pass values to the step definitions in feature files.
• Parameters are defined in feature files using < > syntax

• Parameters can be passed to step definitions using Regular Expressions

• Parameters can be used to make scenarios more reusable and dynamic
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Q16. Datatable in cucumber
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Datatable in Cucumber is used to pass multiple sets of data to a step definition in a scenario.
• Datatables are defined using pipes (|) to separate values

• Each row in the datatable represents a set of data passed to the step definition

• Datatables can be used for parameterization and data-driven testing
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Q17. Have u created the testplan document when porject was started
Ans. 
Yes, I have created the test plan document at the start of the project.
• Yes, I always create a test plan document at the beginning of a project to outline the testing approach and strategy.

• The test plan document includes details on scope, objectives, resources, schedule, and test cases.

• It helps in ensuring that all stakeholders are aligned on the testing process and expectations.

• For example, in my previous project, I cr...read more
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Q18. Testing cycle when project was on initial level
Ans. 
During the initial testing cycle of a project, focus is on establishing test cases, setting up test environments, and identifying potential issues.
• Creating test cases based on requirements

• Setting up test environments

• Identifying potential issues and risks

• Executing test cases and reporting defects

• Collaborating with developers to resolve issues
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Q19. Risk management and risk based testing
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Q20. Which estimate technique you follow , if fibonacci then why it is in 1 2 3 5 8 13 ?? Not in 12345678
Ans. 
Fibonacci sequence is a mathematical pattern where each number is the sum of the two preceding ones.
• Fibonacci sequence is a series of numbers where each number is the sum of the two preceding ones.

• The sequence starts with 1, 2, then each subsequent number is the sum of the two previous numbers (1+2=3, 2+3=5, 3+5=8, and so on).

• This sequence is used in estimating because it reflects natural growth patterns found in natur
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Q21. What is testing matrix and automation ROI
Ans. 
Testing matrix is a tool used to track test coverage and automation ROI is the return on investment from implementing automation testing.
• Testing matrix is a visual representation of test cases, test scenarios, and their coverage across different platforms, browsers, devices, etc.

• Automation ROI is the measure of the benefits gained from automation testing compared to the costs incurred in implementing and maintaining th...read more
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Q22. Cicd tool
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Q23. Handle team ?
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Q1. What is your introduction?
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Q2. What is your technology
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Q3. What is html and what is block and inline function?
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Q4. What is css ? And what is client side and server side ?
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Q5. What is javascript? And what is use in framework
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