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Customer Care Chat Support Executive Interview Questions and Answers

Updated 2 Jun 2023

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Chat Support Executive Interview Questions

user image Anonymous

posted on 2 Jun 2023

Interview experience
5
 Excellent
Difficulty level
 Moderate
Duration
 Less than 2 weeks
Result
 No response

I applied via Referral and was interviewed in May 2023.

2 Interview Rounds

1

Resume Shortlist Round

Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
2

One-on-one Round (3 Questions)

  • Q1. What about yourself
  • Q2. Why this company
  • Q3. Why choose customer care executive

Interview Preparation Tips

Topics to prepare for Customer Care Chat Support Executive interview:
  • Communication Skills
Interview preparation tips for other job seekers - it's all about confidence

Interview questions from similar companies

Interview experience
4
 Good
Difficulty level
 Moderate
Duration
 Less than 2 weeks
Result
Selected  Selected

I applied via Walk-in and was interviewed in Oct 2023.

4 Interview Rounds

1

Resume Shortlist Round

Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
2

Assignment Round

Writing on one topic, they wanted to check your English grammar knowledge.

3

HR Round (6 Questions)

  • Q1. About my introduction
  • Q2. Why you wanted to join optum
  • Q3. What is your expectation from us
  • Q4. Some cross question from resume
  • Q5. Are you available for rotational shift
  • Q6. Salary discussion
4

Typing Test Round (1 Question)

  • Q1. Typing Should be between 30-35 wpm with 95% accuracy.

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident, work on your English grammar and especially on your typing speed.
Interview experience
5
 Excellent
Difficulty level
 Moderate
Duration
 Less than 2 weeks
Result
Selected  Selected

I applied via Walk-in and was interviewed before Mar 2022.

4 Interview Rounds

1

Resume Shortlist Round

Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
2

HR Round (3 Questions)

  • Q1. About Yesterday routine
  • Q2. About introduction of yourself
  • Q3. Your most memorable day or about home city
3

Aptitude Test Round

Mac test and knowledge test and voice test

4

One-on-one Round (1 Question)

  • Q1. Manager round about you

Interview Preparation Tips

Interview preparation tips for other job seekers - Being confident and believe in yourself and keep smile

Team Lead Operations Interview Questions

AGS Health user image ASHWINIKUMAR PRASAD

posted on 2 Jul 2024

Interview experience
4
 Good
Difficulty level
 Moderate
Duration
 Less than 2 weeks
Result
Selected  Selected

I applied via Naukri.com and was interviewed in Jan 2024.

2 Interview Rounds

1

Group Discussion Round

Regarding senerios in Ops

2

Technical Round (1 Question)

  • Q1. Questions regarding to Medical coding

I applied via Company Website and was interviewed in Sep 2022.

4 Interview Rounds

1

Resume Shortlist Round

Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
2

Technical Round (2 Questions)

  • Q1. How is working process technical
  • Q2. What is computer is computer is computing machine
3

Technical Round (3 Questions)

  • Q1. Technical is manifchr department
  • Q2. How is work operation
  • Q3. Which propas ues in Computers is
4

Technical Round (7 Questions)

  • Q1. What is tha technical
  • Q2. What porcces technical
  • Q3. How is porrcess paruducati
  • Q4. How is Computers is operation is technical
  • Q5. How is quickly working process
  • Q6. Which typass key function key
  • Q7. Which key in desktop

Interview Preparation Tips

Interview preparation tips for other job seekers - Job work porcess automatically press that time is save

Skills evaluated in this interview

Interview experience
4
 Good
Difficulty level
 Moderate
Duration
 Less than 2 weeks
Result
Selected  Selected

I applied via Walk-in and was interviewed in Oct 2023.

4 Interview Rounds

1

Resume Shortlist Round

Pro Tip by AmbitionBox:
Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.
View all tips
2

Assignment Round

Writing on one topic, they wanted to check your English grammar knowledge.

3

HR Round (6 Questions)

  • Q1. About my introduction
  • Q2. Why you wanted to join optum
  • Q3. What is your expectation from us
  • Q4. Some cross question from resume
  • Q5. Are you available for rotational shift
  • Q6. Salary discussion
4

Typing Test Round (1 Question)

  • Q1. Typing Should be between 30-35 wpm with 95% accuracy.

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident, work on your English grammar and especially on your typing speed.

I applied via Walk-in and was interviewed in Jan 2022.

2 Interview Rounds

1

HR Round (7 Questions)

  • Q1. What are your salary expectations?
  • Q2. What is your family background?
  • Q3. Share details of your previous job.
  • Q4. Why should we hire you?
  • Q5. Why are you looking for a change?
  • Q6. What are your strengths and weaknesses?
  • Q7. Tell me about yourself.
2

HR Round (7 Questions)

  • Q1. What are your salary expectations?
  • Q2. What is your family background?
  • Q3. Share details of your previous job.
  • Q4. Why should we hire you?
  • Q5. Why are you looking for a change?
  • Q6. What are your strengths and weaknesses?
  • Q7. Tell me about yourself.

Interview Preparation Tips

Interview preparation tips for other job seekers - I dont want to share any advise

I applied via Referral and was interviewed in Jul 2020.

3 Interview Rounds

Interview Questions

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident on ur answer, if you are not sure about the answers do not give a false statment

I applied via Approached by Company and was interviewed in May 2022.

2 Interview Rounds

1

Resume Shortlist Round

Pro Tip by AmbitionBox:
Do not use an unprofessional email address such as cool_boy@email.com. It shows a lack of professionalism by the candidate.
View all tips
2

Technical Round (2 Questions)

  • Q1. What was that you like technical support
  • Q2. What was that you have like in customer care executive department supporting

Interview Preparation Tips

Interview preparation tips for other job seekers - Quickly problem solve and easy work hard and hard work my company
Interview experience
3
 Average
Difficulty level
 Easy
Duration
 Less than 2 weeks
Result
 Not Selected

I applied via Referral

2 Interview Rounds

1

Resume Shortlist Round

Pro Tip by AmbitionBox:
Be truthful in your resume. It is very easy to catch false or lies during the interview by asking basic questions.
View all tips
2

HR Round (3 Questions)

  • Q1. Self intro, Jam
  • Q2. Self Intro, Native place, and experience
  • Q3. Screening of candidates

Interview Preparation Tips

Topics to prepare for Optum Chat and Email Support Executive interview:
  • Any topic we can choose
Interview preparation tips for other job seekers - Make sure Talk confident in jam

Customer Care Interview FAQs

How many rounds are there in Customer Care Chat Support Executive interview?
Customer Care interview process usually has 2 rounds. The most common rounds in the Customer Care interview process are Resume Shortlist and One-on-one Round.

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