Customer Care Chat Support Executive Interview Questions and Answers

Regarding senerios in Ops

Q1. Questions regarding to Medical coding
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Q1. How is working process technical
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Q2. What is computer is computer is computing machine
Ans. 
A computing machine is an electronic device that can perform arithmetic and logical operations.
• Computing machines can be programmed to perform specific tasks.

• They use binary code to process information.

• Examples of computing machines include desktop computers, laptops, tablets, and smartphones.
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Q1. Technical is manifchr department
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Q2. How is work operation
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Q3. Which propas ues in Computers is
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There is no clear question here. Please provide a valid question.
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Q1. What is tha technical
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Q2. What porcces technical
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Q3. How is porrcess paruducati
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Q4. How is Computers is operation is technical
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Q5. How is quickly working process
Ans. 
Quickly working process is efficient and saves time.
• Efficient processes are designed to minimize waste and maximize output.

• Quickly working processes can be achieved through automation and optimization.

• Examples of quickly working processes include just-in-time manufacturing and agile project management.

• Regular evaluation and improvement of processes is necessary to maintain efficiency.
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Q6. Which typass key function key
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The question is unclear and incomplete. Please provide more context.
• Please clarify the question and provide more information.

• Typass is not a recognized term or keyword in operations.

• Function keys vary depending on the system and software being used.

• Please provide more context or a specific scenario for a more accurate answer.
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Q7. Which key in desktop
Ans. 
The key in desktop depends on the operating system being used.
• In Windows, the key is usually the Windows key located between Ctrl and Alt on the left side of the keyboard.

• In Mac, the key is the Command key located next to the space bar.

• In Linux, the key can vary depending on the distribution and desktop environment being used.
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Q1. Tell me about your self
Ans. 
Experienced operations professional with a proven track record of leading teams to success.
• Over 5 years of experience in operations management

• Strong leadership skills with a focus on team development

• Implemented process improvements resulting in increased efficiency

• Excellent communication and problem-solving abilities
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Q2. KIPs discussion
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Q1. Attrition and shrinkage explain
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Attrition and shrinkage are common terms used in operations management to explain the loss of employees and resources.
• Attrition refers to the natural reduction in staff numbers due to resignations, retirements, or terminations.

• Shrinkage refers to the loss of resources such as inventory, equipment, or funds due to theft, damage, or errors.

• Both attrition and shrinkage can have a negative impact on operational efficiency ...read more
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Q2. Problem solving questions
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Q1. Tell me about your self
Ans. 
Experienced operations professional with a proven track record in leading teams to success.
• Over 5 years of experience in operations management

• Strong leadership skills with a focus on team development

• Implemented process improvements resulting in increased efficiency

• Excellent communication and problem-solving abilities
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Q2. Explain BPO KPIs
Ans. 
BPO KPIs are key performance indicators used to measure the success of operations in a business process outsourcing company.
• BPO KPIs are metrics used to evaluate the performance of various operations within a BPO company.

• Examples of BPO KPIs include average handle time, first call resolution rate, customer satisfaction score, and agent utilization rate.

• These KPIs help BPO companies track and improve their operational e...read more
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Q1. What was that you like technical support
Ans. Technical support executive department and my responsibility
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Q2. What was that you have like in customer care executive department supporting
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Q1. Basics about yourself and experience and last drawn CTC
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Some web link test basic agree n disagree like amcat

Q1. What are your Kpi?
Ans. 
My KPIs include improving operational efficiency, reducing costs, increasing customer satisfaction, and meeting SLAs.
• Improving operational efficiency through process optimization

• Reducing costs by identifying cost-saving opportunities

• Increasing customer satisfaction by improving service quality

• Meeting SLAs by ensuring timely delivery of services
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Q2. Shrinkage formula
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Shrinkage formula calculates the difference between expected and actual values.
• Shrinkage formula = (Expected Value - Actual Value) / Expected Value

• Used in operations to measure efficiency and accuracy

• Example: If expected production is 100 units but actual production is 90 units, shrinkage = (100-90)/100 = 0.1 or 10%
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Q3. Aht formula with nps csat
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NPS (Net Promoter Score) and CSAT (Customer Satisfaction Score) are two common metrics used to measure customer satisfaction in operations.
• NPS is calculated by subtracting the percentage of detractors (customers who are unhappy) from the percentage of promoters (customers who are happy). The formula is: NPS = % Promoters - % Detractors.

• CSAT is a metric that measures the overall satisfaction of customers with a specific...read more
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Q4. Greviance handling
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Q1. What is BIOS, What is RAM & ROM, Types of hardware & software
Ans. 
BIOS is a firmware that initializes hardware during boot, RAM is volatile memory for temporary storage, ROM is non-volatile memory for permanent storage. Hardware includes physical components like CPU, motherboard, etc. Software includes programs and applications.
• BIOS stands for Basic Input/Output System, responsible for initializing hardware during boot

• RAM (Random Access Memory) is volatile memory used for temporary s...read more
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Q2. Why do you want to join dell, why did you leave your previous organization
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Q3. What is the first thing you do when your computer does not power on?
Ans. 
The first thing to do when a computer does not power on is to check the power source and connections.
• Check if the power cord is properly plugged in to both the computer and the power outlet

• Ensure the power outlet is working by plugging in another device

• Check for any loose connections or damaged cables

• Try using a different power cord or adapter if available
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Q1. Why do you want to get hired?
Ans. 
I am passionate about providing excellent customer service and believe my skills align well with the role.
• Passionate about helping customers

• Strong communication skills

• Previous experience in customer support roles

• Enjoy problem-solving and resolving issues efficiently
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Q2. What are your strengths
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