Croma Interview Questions and Answers

Q1. Excepted salary
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The manager asking me to my bio data and how can i start my journey and how was your future plan...

Q1. Do you abouts how to handle customer
Ans. 
Yes, I have experience in handling customer inquiries and resolving issues effectively.
• Listen actively to understand the customer's concerns

• Empathize with the customer and show genuine concern

• Offer solutions or alternatives to resolve the issue

• Follow up to ensure customer satisfaction

• Remain calm and professional, even in challenging situations
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Q2. What was yor last experience
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Q1. Tell me about your self
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Q2. Why do you want to join
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Vlookup formula and other accounting basic question

Q1. Salary related & working experience
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Q1. About yourself ? About education and work experience
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Q2. Why u want switch job???
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Q3. Salary expectation ... growth in current CTC
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Q1. Explain about key profermance indicator
Ans. 
Key performance indicators (KPIs) are measurable values that demonstrate how effectively a company is achieving key business objectives.
• KPIs are used to evaluate the success of an organization or a particular activity in which it engages.

• They help in monitoring progress towards strategic goals.

• Examples of KPIs include revenue growth, customer retention rate, employee turnover rate, and sales conversion rate.
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Q2. What is tat and SDC in service industry
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TAT stands for Turnaround Time and SDC stands for Service Delivery Chain in the service industry.
• TAT refers to the time taken to complete a service or task.

• SDC refers to the entire process involved in delivering a service to the customer.

• TAT and SDC are important metrics in measuring efficiency and customer satisfaction in the service industry.

• For example, in a restaurant, TAT would be the time taken to serve a meal, w...read more
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Q3. Process of vendor onboarding and vendor management.
Ans. 
Vendor onboarding involves evaluating, selecting, and establishing relationships with new vendors, while vendor management involves monitoring and maintaining relationships with existing vendors.
• Identify the need for a new vendor based on business requirements

• Conduct due diligence on potential vendors including background checks and financial stability

• Negotiate terms and conditions of the contract with the vendor

• Establ...read more
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Q4. Previous company work profile and kpi
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