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Croma
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I applied via Naukri.com and was interviewed in Feb 2023. There were 3 interview rounds.
Key performance indicators (KPIs) are measurable values that demonstrate how effectively a company is achieving key business objectives.
KPIs are used to evaluate the success of an organization or a particular activity in which it engages.
They help in monitoring progress towards strategic goals.
Examples of KPIs include revenue growth, customer retention rate, employee turnover rate, and sales conversion rate.
TAT stands for Turnaround Time and SDC stands for Service Delivery Chain in the service industry.
TAT refers to the time taken to complete a service or task.
SDC refers to the entire process involved in delivering a service to the customer.
TAT and SDC are important metrics in measuring efficiency and customer satisfaction in the service industry.
For example, in a restaurant, TAT would be the time taken to serve a meal, w...
Vendor onboarding involves evaluating, selecting, and establishing relationships with new vendors, while vendor management involves monitoring and maintaining relationships with existing vendors.
Identify the need for a new vendor based on business requirements
Conduct due diligence on potential vendors including background checks and financial stability
Negotiate terms and conditions of the contract with the vendor
Establ...
I applied via Naukri.com and was interviewed in Sep 2021. There was 1 interview round.
Managing vendors involves establishing relationships, setting expectations, monitoring performance, and resolving issues.
Establish clear communication channels with vendors
Set expectations regarding deliverables, timelines, and quality
Regularly monitor vendor performance and provide feedback
Address any issues or concerns promptly and effectively
Negotiate contracts and pricing to ensure value for money
Maintain strong re...
I applied via Referral and was interviewed in Aug 2021. There were 3 interview rounds.
DM is required for effective management of resources, decision making, and achieving organizational goals.
DM helps in setting goals and objectives for the organization
It helps in allocating resources effectively
It aids in making informed decisions based on data and analysis
DM ensures that the organization is moving towards its goals and objectives
It helps in identifying and addressing problems and challenges
For example...
I applied via Campus Placement
posted on 27 Jan 2025
I appeared for an interview in Dec 2024.
Encouraging a high-performing team member to engage more with their team despite discomfort.
Acknowledge and validate their concerns about noise and bright lights
Offer solutions such as noise-canceling headphones or adjusting the lighting in their area
Highlight the benefits of collaborating and sharing ideas with the team
Encourage team bonding activities outside of work to build relationships
Provide flexibility in seati
CRM is a strategy for managing interactions with customers to improve relationships and drive sales.
CRM involves collecting and analyzing customer data to better understand their needs and preferences
It focuses on building and maintaining strong relationships with customers through personalized communication
CRM systems help businesses track customer interactions, manage leads, and streamline sales processes
Examples of ...
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Interview experience
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Rating in categories
Customer Service Specialist
444
salaries
| ₹1.3 L/yr - ₹4.6 L/yr |
Assistant Department Manager
363
salaries
| ₹2.5 L/yr - ₹7 L/yr |
Store Manager
356
salaries
| ₹5 L/yr - ₹15 L/yr |
Department Manager
297
salaries
| ₹2.4 L/yr - ₹6.2 L/yr |
Senior Executive
220
salaries
| ₹3.5 L/yr - ₹9.7 L/yr |
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