Croma Assistant Manager Interview Questions and Answers

Q1. How many Salary in this job?
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Q2. What is the better Activety in this Company?
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Q1. What is Facility?
Ans. 
Facility refers to a physical location or building used for a specific purpose, such as a business, organization, or institution.
• Facilities can include offices, factories, warehouses, hospitals, schools, and recreational centers.

• Facilities management involves overseeing the maintenance, operation, and utilization of these spaces.

• Facilities may also refer to amenities or services provided within a building, such as fitn...read more
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Q2. Where is the proper place?
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Q1. What is Technical Guide?
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A technical guide is a document or manual that provides detailed instructions or information on how to use a specific technology or product.
• Provides step-by-step instructions on how to operate or troubleshoot a technology or product

• Includes technical specifications and diagrams for better understanding

• May contain tips, best practices, and troubleshooting techniques

• Often used by technicians, engineers, or users to effec
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Q2. Who are Guide Provide me?
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Best Salary & better Performance

Q1. Basic information
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Q2. Work experience
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Q1. Work experience
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Q2. Challenging situation
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Handling a difficult customer complaint about a product
• Listen to the customer's concerns and show empathy

• Apologize for the inconvenience and assure them that their issue will be resolved

• Offer a solution or compensation to make things right

• Follow up with the customer to ensure their satisfaction

• Document the complaint and steps taken to resolve it for future reference
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Q1. About shrinkage control
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Q2. About TM handling
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Q3. Salary expetion
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Q1. About why choose retail
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Q1. Basic info and stuff etc
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Q2. Basic details and info about previous organisation
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Q1. Related to previous experiences by HOD
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Q1. Current reporting manager interaction
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Q1. Package etc discussed, which is finalised
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Q1. Personal interview
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Q2. Tell me about yourself
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Q1. General information round
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Q2. General information and past experience
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Company case study and competition

Group discussion and work about

Suchation basid and Retail case study.

Q1. Based on retail questions and case study of PNL
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Q2. PNL and NOS Profit and Loos and New Store opening
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Q3. How Improve NPS ( Net promoter score) Based On customer and improving stor on all parameters
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To improve NPS, focus on enhancing customer experience and store performance across all parameters.
• Implement regular customer feedback surveys to identify areas for improvement

• Train staff to provide excellent customer service and resolve issues effectively

• Offer incentives for customers to recommend the store to others

• Analyze NPS data to track progress and make necessary adjustments

• Invest in store ambiance, product qual
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Q4. How do you improve KIP and KRA
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To improve KIP and KRA, set clear goals, provide regular feedback, offer training and development opportunities, and incentivize performance.
• Set clear and achievable Key Performance Indicators (KPIs) and Key Result Areas (KRAs)

• Provide regular feedback and coaching to employees to help them improve their performance

• Offer training and development opportunities to enhance skills and knowledge

• Incentivize performance throug
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Q5. Human resources related
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