Croma CS Executive Interview Questions and Answers

Q1. Where are you from? How many years of experience you have? Why you want to join in poorvika?
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Q1. Tell me about your self
Ans. 
I am a dedicated and empathetic customer care executive with 5 years of experience in resolving customer issues and providing exceptional service.
• 5 years of experience in customer care

• Skilled in resolving customer issues

• Strong focus on providing exceptional service

• Empathetic and dedicated approach

• Excellent communication skills
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Q2. What is BPO
Ans. 
BPO stands for Business Process Outsourcing, where a company contracts out specific business tasks to a third-party provider.
• BPO involves outsourcing non-core business functions such as customer service, technical support, and data entry.

• Companies often use BPO to reduce costs, improve efficiency, and focus on their core competencies.

• Popular BPO destinations include India, the Philippines, and Eastern Europe.

• Examples o...read more
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Q1. About yourself, Basics about Past experiences, Tools knowledge like Excel, Power BI more of Visualization tools
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An excel workbook was given which had raw data in 2 different sheets and one reference workbook was given which had all the summary of the data in sheet1. Based on reference sheet, try to duplicate and summarize the raw data. Also raw data workbook will be in 2 separate sheets so you will have to prepare the data in a single sheet by merging those 2 raw sheets. Merging can be done manually or by power query. Things to be prepared - Pivot Table, YOY Growth in percentage, Power Query to merge sheets

Q1. How to attract customers
Ans. 
Attract customers by understanding their needs, providing excellent customer service, offering promotions, and utilizing social media.
• Understand customer needs and tailor your approach accordingly

• Provide excellent customer service to build trust and loyalty

• Offer promotions and discounts to incentivize purchases

• Utilize social media platforms to reach a wider audience and engage with customers

• Create a strong brand image
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Q2. How to explain product details
Ans. 
To explain product details, use simple language, focus on benefits, provide examples, and tailor the explanation to the audience's needs.
• Use simple language to ensure understanding

• Focus on the benefits of the product rather than just features

• Provide examples to illustrate how the product works or its benefits

• Tailor the explanation to the audience's needs and level of understanding
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Q1. Reason for leaving previous company
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Q2. How would you deal with high rated customer
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Q1. Good to see you
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Q2. Thank you for all team
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Q1. What is retail industry
Ans. 
The retail industry involves the sale of goods and services to consumers through various channels.
• Involves selling products directly to consumers

• Includes physical stores, online platforms, and mobile apps

• Covers a wide range of products such as clothing, electronics, groceries, and more
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Q2. Why are u choosing this job
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Q3. What is your hobbies
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Q1. What is sap ?
Ans. 
SAP stands for Systems, Applications, and Products in Data Processing. It is a software used for managing business operations and customer relations.
• SAP is a leading enterprise resource planning (ERP) software used by companies to streamline their business processes.

• It integrates various functions such as finance, HR, sales, and supply chain management into one system.

• SAP offers modules like SAP HANA, SAP S/4HANA, SAP ...read more
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Q1. Team is asking previous assignments
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Q2. How is work culture
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Q1. Asking IRETAIL and retails
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The sky was red and pink in the evening

Q1. Strengths, weakness, how to handle the store, sell any item, etc.
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