Credence Resource Management Senior AR Caller Interview Questions and Answers

Q1. Self Introduction & Resume Walk Through.
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Q1. Scenario based questions
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I have passed the given test

Q1. Client round and manager round was there and i have cleared these technical rounds
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Q1. How do you plan to reduce shrinkage in your team
Ans. 
Implementing stricter inventory controls, conducting regular audits, and training team members on theft prevention techniques.
• Implement stricter inventory controls to track products more accurately

• Conduct regular audits to identify any discrepancies or potential areas of theft

• Train team members on theft prevention techniques and the importance of reporting any suspicious behavior

• Utilize surveillance cameras or other se...read more
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Q2. How will you motivate your Team
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Q3. What is the formula for attrition and shrinkage
Ans. 
Attrition and shrinkage are calculated separately using different formulas.
• Attrition rate = (Number of employees who left during a period / Average number of employees during the same period) x 100

• Shrinkage rate = (Total hours lost due to factors like breaks, meetings, training, etc. / Total scheduled hours) x 100

• Attrition and shrinkage are important metrics in workforce management to understand employee turnover and p
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Q4. How will you manage conflict
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Q1. Why are looking job in this field
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Q1. Tell me about yourself
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They ask generic questions

Q1. About your self
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Q1. Choose any topic 3 minutes speak.
Ans. 
The impact of technology on modern society
• Technology has revolutionized communication, making it easier and faster

• It has transformed industries such as healthcare, education, and transportation

• Social media platforms have changed the way people interact and share information
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Q1. Salary details discussion
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