Conneqt Business Solutions CC Executive Interview Questions and Answers

Q1. Tell me about yourself?
Ans. 
I am a highly experienced executive with a strong background in CC management and a proven track record of driving success.
• Over 10 years of experience in CC management

• Successfully led teams to achieve and exceed targets

• Implemented strategies to improve customer satisfaction and retention

• Strong leadership and communication skills

• Proficient in analyzing data and making data-driven decisions
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Q2. What was your last job role?
Ans. 
I was the Senior Sales Manager at XYZ Corporation.
• Managed a team of 10 sales representatives

• Developed and implemented sales strategies to achieve revenue targets

• Built and maintained relationships with key clients

• Analyzed market trends and competitor activities to identify business opportunities
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Q3. Tell me about the most memorable day in your life?
Ans. 
The day I climbed Mount Everest
• Woke up before dawn and started the challenging ascent

• Faced extreme weather conditions and physical exhaustion

• Reached the summit and experienced a breathtaking view

• Overcame personal fears and achieved a lifelong dream
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Q4. In case you've changed your domain they would as you the reason behind the same. "Why do you want to go for customer service instead of trying for your previous domain?"
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Q5. What is the difference between sympathy and empathy and being a customer service executive, is this necessary to empathize or sympathize a customer and why?
Ans. 
Sympathy is feeling sorry for someone, while empathy is understanding and sharing their feelings. As a customer service executive, it is necessary to empathize with customers.
• Sympathy is feeling pity or sorrow for someone's situation, while empathy is putting yourself in their shoes and understanding their emotions.

• Empathy allows the customer service executive to connect with the customer on a deeper level and provide ...read more
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Q1. Tell me about yourself and what was your roles and responsibilities
Ans. Hello,I Am Aashray srivastav I am from Hyderabad I have completed my graduation From manglore institute of technology and science and I have completed my intermediate from Sri Chandra Jr college, I have completed my schooling from The Royal co-education Academy....
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Q2. My privious roles and responsibilities was coustomer care executive I used take a calls and need to place an order
Ans. I need place and order deal with the coustomer
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Q3. What was take home salary?
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Q4. How immediately willing to join company
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Q5. What are your hobbies?
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Q1. Tell me about yourself?
Ans. 
I am a highly experienced executive with a strong background in CC management and a proven track record of driving success.
• Over 10 years of experience in CC management

• Successfully led teams to achieve and exceed performance targets

• Implemented strategies to improve customer satisfaction and retention

• Developed and implemented training programs to enhance employee skills

• Strong analytical and problem-solving skills

• Excellen
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Q2. What is bpo or kpo?
Ans. 
BPO (Business Process Outsourcing) and KPO (Knowledge Process Outsourcing) are outsourcing models where companies outsource their business or knowledge processes to third-party service providers.
• BPO involves outsourcing of non-core business processes such as customer support, HR, accounting, etc.

• KPO involves outsourcing of knowledge-intensive processes such as research and development, data analytics, market research, ...read more
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Q1. Introduction and previous experiences with last salary details.
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Q1. Client will ask about the company and products.
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Q2. Client will ask about the products and company.
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Q3. Client will check the communication details.
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Q4. CUSTOMER HANDLING SKILLS
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Q1. Was asked to write an essay on any one topic out of four in about 200 words
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Q1. Introduction, general quiz,American culture,gaming,history,etc
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Test took around 10 to 15 min, where they asked me why I need this Job, I explain them in brief at the end they prefer me for another round.

For coding they simply setup an MCQ based question based on General Knowledge, Computer Hardware along with some Computer Basic Knowledge.

Q1. What are your salary expectations?
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Q2. Where do you see yourself in 5 years?
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Q3. What are your strengths and weaknesses?
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Q4. Tell me about yourself.
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Q1. Give a brief of your education and past working experiences.
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Q2. Why do you want to join organization ?
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