Conneqt Business Solutions Deputy Manager Quality Interview Questions and Answers

New transition plan with quality framework and process excellence

Q1. Six sigma GB and entire DMAIC roadmap
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Q1. Cultural fit and your long term career vision
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Q1. Salary discussion and project
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Q1. Tell me about yourself
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Q2. Current Benefits
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Q1. RCM metrics formulas
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Q2. People management, shrinkage
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Q1. What is QC tools
Ans. 
QC tools are a set of techniques and methodologies used to monitor and improve the quality of products and processes.
• QC tools help in identifying and solving quality-related issues in a systematic manner

• Examples of QC tools include Pareto analysis, cause-and-effect diagrams, control charts, scatter diagrams, and histograms

• These tools are used to collect and analyze data, identify root causes of problems, and implement
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Q1. How to handle team of QA and trainer
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To handle a team of QA and trainers, it is important to establish clear communication, set expectations, provide support and training, and foster a collaborative team environment.
• Establish clear communication channels to ensure all team members are informed and aligned on goals and expectations.

• Set clear expectations for QA and trainers in terms of performance standards, responsibilities, and goals.

• Provide necessary su...read more
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Q1. What would yo to do to improve your team’s skill
Ans. 
To improve my team's skills, I would focus on training, mentorship, feedback, and setting clear goals.
• Provide regular training sessions to enhance skills

• Assign mentors to team members for guidance and support

• Offer constructive feedback to help them improve

• Set clear and achievable goals to motivate and track progress
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Q2. How would you manage your team effectively
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I would manage my team effectively by setting clear goals, providing regular feedback, fostering open communication, and leading by example.
• Set clear goals and expectations for each team member

• Provide regular feedback and recognition for good work

• Foster open communication and encourage team collaboration

• Lead by example and demonstrate strong work ethic

• Address any conflicts or issues promptly and fairly
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Q1. Share challenges
Ans. 
Managing team dynamics, meeting deadlines, adapting to change
• Balancing multiple priorities

• Handling conflicts within the team

• Adapting to changes in company policies or procedures

• Meeting tight deadlines

• Managing workload effectively
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Q2. How would you manage escalation and what feedback you will share with your team member
Ans. 
I would manage escalation by addressing the issue promptly and effectively communicating feedback to the team member.
• Address the issue promptly to prevent it from escalating further

• Listen to all parties involved to understand the root cause of the escalation

• Provide constructive feedback to the team member on how to prevent similar escalations in the future

• Offer support and guidance to help the team member improve their
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Q1. Roles and responsibilties you perform in current role
Ans. 
In my current role, I oversee daily operations, manage a team, handle customer inquiries, and ensure targets are met.
• Overseeing daily operations

• Managing a team

• Handling customer inquiries

• Ensuring targets are met
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Q2. CTC expectation
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Q1. More related to core RCM, Operations and transition
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Q1. Expectation in terms of salary
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It will be about a project given to you while on Team lead position

Q1. It will be about your Skills and how well you manage people. There will be 9 questions and different scenarios
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Basic C++, Python, and Excel knowledge test

Case with data is given and need to draw conclusion by doing analysis

Q1. About weakness, strongness, willingness
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Q2. Behavioural round, ability and attitude while handling conflicts
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Q1. Self introduction, KRAs, KPIs, journey with prior exper5.
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Q1. Self introduction, 3 Managerial qualities, weaknesses and achievement
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