Deputy Manager Quality Assurance

Deputy Manager Quality Assurance Interview Questions and Answers

Updated 24 Mar 2024
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Q1. 7 qc Tools ? Explain PPM ? How do you handle customer complaints ?

Ans.

7 QC tools are basic tools used for quality control. PPM stands for parts per million. Customer complaints are handled by investigating, resolving, and implementing corrective actions.

  • 7 QC tools include check sheets, histograms, Pareto charts, cause-and-effect diagrams, control charts, scatter diagrams, and flowcharts.

  • PPM is a measurement used to quantify the number of defective parts in a million parts. It helps in assessing the quality level of a process.

  • Handling customer c...read more

Q2. Rejection analysis of machine shop and press shop

Ans.

Rejection analysis involves identifying and addressing the root cause of rejected parts in machine and press shops.

  • Collect and analyze rejection data to identify trends and patterns

  • Conduct root cause analysis to determine the underlying issues

  • Implement corrective actions to address the identified issues

  • Monitor and track the effectiveness of the corrective actions

  • Collaborate with production and engineering teams to prevent future rejections

Q3. Current CTC & Expected ?

Ans.

Current CTC is INR 10 LPA and Expected CTC is INR 12 LPA.

  • Current CTC: INR 10 LPA

  • Expected CTC: INR 12 LPA

  • Seeking a reasonable increment based on experience and market standards

Q4. How to handle failure

Ans.

Handling failure involves accepting responsibility, learning from mistakes, staying positive, and seeking support.

  • Accept responsibility for the failure and avoid blaming others

  • Analyze the reasons for the failure and learn from the mistakes made

  • Stay positive and maintain a growth mindset to overcome setbacks

  • Seek support from colleagues, mentors, or resources to help navigate through the failure

  • Use failure as an opportunity for personal and professional growth

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Q5. QC VS QA ? Explain

Ans.

Quality Control (QC) focuses on identifying defects in products, while Quality Assurance (QA) focuses on preventing defects from occurring.

  • QC involves testing and inspecting products to identify defects.

  • QA involves implementing processes and procedures to prevent defects from occurring.

  • QC is reactive, while QA is proactive.

  • QC is usually performed by a separate team from QA.

  • Example: In a manufacturing plant, QC would involve inspecting finished products for defects, while QA w...read more

Q6. How face Audits

Ans.

Face audits by ensuring thorough preparation, clear communication, and proactive follow-up.

  • Prepare by reviewing relevant documents and processes

  • Communicate clearly with auditors and team members

  • Proactively address any findings or issues identified during the audit

  • Provide evidence of compliance with quality standards

  • Follow up on any action items or recommendations from the audit

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