Conneqt Business Solutions Customer Service Associate Interview Questions and Answers for Experienced

Discuss your experience with handling difficult customers.

• Stay calm and listen actively to the customer's concerns

• Empathize with the customer and show understanding

• Offer solutions or alternatives to resolve the issue

• Seek assistance from a supervisor if needed

• Follow up with the customer to ensure satisfaction

I have worked in customer service for 3 years, handling inquiries, complaints, and providing solutions.

• Worked as a customer service representative for XYZ company for 2 years

• Handled customer inquiries, complaints, and provided solutions

• Trained new hires on customer service protocols and procedures

• Received positive feedback from customers for excellent service

• Collaborated with other departments to resolve customer issue...read more

I have worked in customer service for 2 years and have experience in handling customer complaints and resolving issues.

• Worked as a customer service representative for 2 years

• Handled customer complaints and resolved issues

• Assisted customers with product inquiries and provided solutions

• Maintained accurate records of customer interactions

• Collaborated with team members to improve customer satisfaction

• Received positive feed