Conneqt Business Solutions Advisory Associate Solution Advisor Interview Questions and Answers

Q1. Tell me about yourself
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Q1. Tell me about your work profile, this was the only question asked to me in the HR Round.
Ans. I worked with Concentrix for over 2 years and the process I worked for was Macy's where I used to handle international customer queries through email and chat. It was a non- voice process and whatever queries related to our products that are listed on the website or their order status or any escalation for that matter, we used to handle them and try to finish in the first interaction itself.
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Q1. Tell me something about yourself and tell me about your last trip experience about wherever you had visited.
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Q2. Asked how much comfortable can I be doing this job offered.
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Q1. Self introduction and past experience
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Q2. Past experience and mock call
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Grammer, basic english test

Q1. About yourself and your previous company
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Q2. Why should we hire you
Ans. 
I have extensive experience in senior advisory roles, a proven track record of success, and a strong ability to drive strategic initiatives.
• Proven track record of success in senior advisory roles

• Strong ability to drive strategic initiatives

• Extensive experience in the field

• Ability to provide valuable insights and guidance to senior leadership
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Basic English with versant test

Basic analytics for fourty five minutes

Q1. Introduce yourself
Ans. 
I am a dedicated and experienced Advisory Consultant with a strong background in providing strategic guidance and solutions to clients.
• Over 5 years of experience in consulting industry

• Expertise in developing and implementing advisory strategies

• Strong communication and analytical skills

• Proven track record of delivering successful outcomes for clients
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Q2. Salary expectations
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Q1. Salary discussion
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Q2. Notice period and joining date
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Q1. Give me your introduction please?
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Q2. What is Customer Service?
Ans. 
Customer service is the provision of assistance and support to customers before, during, and after a purchase.
• Customer service involves addressing customer inquiries and concerns

• It includes providing information about products or services

• It also involves resolving customer complaints and issues

• Good customer service can lead to customer loyalty and repeat business

• Examples of customer service include phone support, email
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Q3. How can you handle a Aggressive Customer?
Ans. 
Stay calm, listen actively, empathize, apologize, offer solutions, and seek help if necessary.
• Remain calm and composed

• Listen actively and let the customer vent their frustration

• Empathize with the customer and acknowledge their feelings

• Apologize for any inconvenience caused

• Offer solutions to resolve the issue

• Seek help from a supervisor or manager if necessary
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Q4. Tell me about your memorable day?
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Q5. Why do you want to join BPO?
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Q6. Why should we Hire you?
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Q7. What is your hobbies?
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Q8. What is your strength?
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Q9. What is your weakness?
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Q10. Are you aware about your job role?
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Q11. What skill does a customer service should have?
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Q12. What is self confidence?
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Q13. Tell me about your last birthday?
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Q1. Who is your Idol, tell me something about him /her ?
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Q2. What is inbound and outbound?
Ans. 
Inbound refers to receiving calls or messages from customers, while outbound refers to making calls or sending messages to customers.
• Inbound customer service involves answering calls, emails, or chats from customers who need assistance.

• Outbound customer service involves making calls or sending messages to customers for various reasons such as follow-ups, surveys, or sales.

• Inbound and outbound can also refer to marketin...read more
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Q3. Do you any question?
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Q1. Describe your self
Ans. 
I am a dedicated and customer-oriented service advisor with excellent communication skills.
• Strong ability to understand and address customer needs

• Effective problem-solving and decision-making skills

• Proficient in using computer software and systems

• Experience in handling customer complaints and resolving issues

• Ability to work well under pressure and meet deadlines
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Q2. What was your privious company
Ans. 
I worked at XYZ Company as a Service Advisor.
• Worked at XYZ Company as a Service Advisor

• Assisted customers with their service needs

• Provided recommendations and estimates for repairs

• Scheduled appointments and managed service orders
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Q3. Why did you leave your previous job
Ans. 
Seeking better growth opportunities and a more challenging role.
• Limited growth potential in previous job

• Looking for a more challenging role

• Seeking a company with better career prospects

• Desire to expand skillset and gain new experiences
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Q4. Are you comfortable with this package
Ans. 
Yes, I am comfortable with this package.
• I have experience working with similar packages in the past.

• I have received training on how to use this package effectively.

• I am confident in my ability to troubleshoot any issues that may arise with this package.

• I have successfully used this package to provide excellent service to customers in the past.
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Q5. Tell us about your weakness
Ans. 
I tend to be overly critical of my own work.
• I have high standards for myself and always strive for perfection.

• I often spend extra time reviewing my work to ensure it meets the highest standards.

• I sometimes struggle with accepting compliments or recognizing my own achievements.

• Example: In my previous role, I would often spend extra time double-checking customer orders to avoid any mistakes.
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