Concentrix Corporation Process Advisor Interview Questions and Answers

Q1. Self introduction and past experience
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Q2. Past experience and mock call
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Q1. What is Know your business ( KYB) ?
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KYB is the process of verifying the identity and legitimacy of a business entity.
• KYB involves collecting and verifying information about a business, such as registration documents, ownership details, and financial statements.

• It helps in assessing the risk associated with doing business with a particular entity.

• KYB is important for compliance with regulations and preventing financial crimes like money laundering and fra...read more
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Q2. What is anti money laundering
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Anti money laundering (AML) refers to a set of laws, regulations, and procedures designed to prevent criminals from disguising illegally obtained funds as legitimate income.
• AML involves detecting and reporting suspicious activities that may be related to money laundering or terrorist financing.

• Financial institutions are required to have AML programs in place to comply with regulations.

• Examples of AML measures include c...read more
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Grammer, basic english test

Q1. About yourself and your previous company
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Q2. Why should we hire you
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I have extensive experience in senior advisory roles, a proven track record of success, and a strong ability to drive strategic initiatives.
• Proven track record of success in senior advisory roles

• Strong ability to drive strategic initiatives

• Extensive experience in the field

• Ability to provide valuable insights and guidance to senior leadership
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Q1. Give me your introduction please?
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Q2. What is Customer Service?
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Customer service is the provision of assistance and support to customers before, during, and after a purchase.
• Customer service involves addressing customer inquiries and concerns

• It includes providing information about products or services

• It also involves resolving customer complaints and issues

• Good customer service can lead to customer loyalty and repeat business

• Examples of customer service include phone support, email
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Q3. How can you handle a Aggressive Customer?
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Stay calm, listen actively, empathize, apologize, offer solutions, and seek help if necessary.
• Remain calm and composed

• Listen actively and let the customer vent their frustration

• Empathize with the customer and acknowledge their feelings

• Apologize for any inconvenience caused

• Offer solutions to resolve the issue

• Seek help from a supervisor or manager if necessary
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Q4. Tell me about your memorable day?
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Q5. Why do you want to join BPO?
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Q6. Why should we Hire you?
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Q7. What is your hobbies?
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Q8. What is your strength?
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Q9. What is your weakness?
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Q10. Are you aware about your job role?
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Q11. What skill does a customer service should have?
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Q12. What is self confidence?
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Q13. Tell me about your last birthday?
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Q1. Who is your Idol, tell me something about him /her ?
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Q2. What is inbound and outbound?
Ans. 
Inbound refers to receiving calls or messages from customers, while outbound refers to making calls or sending messages to customers.
• Inbound customer service involves answering calls, emails, or chats from customers who need assistance.

• Outbound customer service involves making calls or sending messages to customers for various reasons such as follow-ups, surveys, or sales.

• Inbound and outbound can also refer to marketin...read more
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Q3. Do you any question?
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