Process Advisor
Process Advisor Interview Questions and Answers
Q1. Which types of bank accounts do you know?
Types of bank accounts include checking, savings, money market, and certificate of deposit (CD).
Checking account
Savings account
Money market account
Certificate of deposit (CD) account
Q2. What are the core values of Barclays?
The core values of Barclays are integrity, respect, excellence, and stewardship.
Integrity: Barclays values honesty, transparency, and ethical behavior in all aspects of its operations.
Respect: Barclays promotes a culture of diversity, inclusion, and treating everyone with fairness and respect.
Excellence: Barclays strives for excellence in delivering innovative solutions, exceptional service, and superior performance.
Stewardship: Barclays is committed to being a responsible an...read more
Process Advisor Interview Questions and Answers for Freshers
Q3. Describe the Barclays values in your words and rank them according to you
Barclays values include respect, integrity, service, excellence, and stewardship.
Respect - treating others with dignity and consideration
Integrity - being honest and transparent in all actions
Service - putting clients and customers first
Excellence - striving for the highest quality in everything
Stewardship - taking responsibility for the impact on society and the environment
Q4. What do you know about barclays?
Barclays is a British multinational investment bank and financial services company.
Barclays was founded in 1690 in London, England.
It is one of the largest banks in the world, with operations in over 40 countries.
Barclays offers a wide range of financial services including retail banking, investment banking, and wealth management.
The bank has faced controversies in the past, such as the Libor scandal in 2012.
Q5. Which types of transactions do you know?
There are various types of transactions such as cash, credit, debit, online, mobile, wire, and check.
Cash
Credit
Debit
Online
Mobile
Wire
Check
Q6. Describe the 5 Barclays values in your words and rank them according to you
Barclays values include Respect, Integrity, Service, Excellence, and Stewardship. I rank them as Integrity, Excellence, Respect, Service, and Stewardship.
Integrity - Upholding honesty and ethical behavior in all actions
Excellence - Striving for the highest quality and performance in everything
Respect - Valuing diversity, inclusion, and treating others with dignity
Service - Putting clients and customers at the heart of everything
Stewardship - Taking responsibility for the long...read more
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Q7. What do you understand by risk and control
Risk refers to potential events or circumstances that may have a negative impact on an organization, while control refers to measures put in place to mitigate or manage those risks.
Risk is the possibility of harm or loss arising from internal or external factors.
Controls are procedures, policies, or mechanisms implemented to reduce the likelihood or impact of risks.
Examples of risks include financial fraud, cybersecurity breaches, and regulatory non-compliance.
Examples of con...read more
Q8. How you guide your customer or users
I guide my customers/users by understanding their needs, providing clear instructions and offering support throughout the process.
Listen actively to their concerns and questions
Provide clear and concise instructions
Offer support and guidance throughout the process
Follow up to ensure satisfaction and address any issues
Provide resources and tools to help them succeed
Process Advisor Jobs
Q9. What is Auto debit ?
Auto debit is a payment method where funds are automatically deducted from a bank account to pay bills or make purchases.
Auto debit is a convenient way to make recurring payments without having to manually initiate each transaction.
It is commonly used for paying bills such as utilities, insurance premiums, and loan payments.
Auto debit can also be used for making purchases, such as monthly subscriptions for streaming services or gym memberships.
To set up auto debit, the accoun...read more
Q10. Values of Barclays
Barclays values include respect, integrity, service, excellence, and stewardship.
Respect for all individuals
Integrity in all actions
Service to customers and communities
Excellence in everything they do
Stewardship of the environment and society
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