Process Advisor

Process Advisor Interview Questions and Answers

Updated 27 Sep 2024
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Q1. Which types of bank accounts do you know?

Ans.

Types of bank accounts include checking, savings, money market, and certificate of deposit (CD).

  • Checking account

  • Savings account

  • Money market account

  • Certificate of deposit (CD) account

Q2. What are the core values of Barclays?

Ans.

The core values of Barclays are integrity, respect, excellence, and stewardship.

  • Integrity: Barclays values honesty, transparency, and ethical behavior in all aspects of its operations.

  • Respect: Barclays promotes a culture of diversity, inclusion, and treating everyone with fairness and respect.

  • Excellence: Barclays strives for excellence in delivering innovative solutions, exceptional service, and superior performance.

  • Stewardship: Barclays is committed to being a responsible an...read more

Process Advisor Interview Questions and Answers for Freshers

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Q3. Describe the Barclays values in your words and rank them according to you

Ans.

Barclays values include respect, integrity, service, excellence, and stewardship.

  • Respect - treating others with dignity and consideration

  • Integrity - being honest and transparent in all actions

  • Service - putting clients and customers first

  • Excellence - striving for the highest quality in everything

  • Stewardship - taking responsibility for the impact on society and the environment

Q4. What do you know about barclays?

Ans.

Barclays is a British multinational investment bank and financial services company.

  • Barclays was founded in 1690 in London, England.

  • It is one of the largest banks in the world, with operations in over 40 countries.

  • Barclays offers a wide range of financial services including retail banking, investment banking, and wealth management.

  • The bank has faced controversies in the past, such as the Libor scandal in 2012.

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Q5. Which types of transactions do you know?

Ans.

There are various types of transactions such as cash, credit, debit, online, mobile, wire, and check.

  • Cash

  • Credit

  • Debit

  • Online

  • Mobile

  • Wire

  • Check

Q6. Describe the 5 Barclays values in your words and rank them according to you

Ans.

Barclays values include Respect, Integrity, Service, Excellence, and Stewardship. I rank them as Integrity, Excellence, Respect, Service, and Stewardship.

  • Integrity - Upholding honesty and ethical behavior in all actions

  • Excellence - Striving for the highest quality and performance in everything

  • Respect - Valuing diversity, inclusion, and treating others with dignity

  • Service - Putting clients and customers at the heart of everything

  • Stewardship - Taking responsibility for the long...read more

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Q7. What do you understand by risk and control

Ans.

Risk refers to potential events or circumstances that may have a negative impact on an organization, while control refers to measures put in place to mitigate or manage those risks.

  • Risk is the possibility of harm or loss arising from internal or external factors.

  • Controls are procedures, policies, or mechanisms implemented to reduce the likelihood or impact of risks.

  • Examples of risks include financial fraud, cybersecurity breaches, and regulatory non-compliance.

  • Examples of con...read more

Q8. How you guide your customer or users

Ans.

I guide my customers/users by understanding their needs, providing clear instructions and offering support throughout the process.

  • Listen actively to their concerns and questions

  • Provide clear and concise instructions

  • Offer support and guidance throughout the process

  • Follow up to ensure satisfaction and address any issues

  • Provide resources and tools to help them succeed

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Q9. What is Auto debit ?

Ans.

Auto debit is a payment method where funds are automatically deducted from a bank account to pay bills or make purchases.

  • Auto debit is a convenient way to make recurring payments without having to manually initiate each transaction.

  • It is commonly used for paying bills such as utilities, insurance premiums, and loan payments.

  • Auto debit can also be used for making purchases, such as monthly subscriptions for streaming services or gym memberships.

  • To set up auto debit, the accoun...read more

Q10. Values of Barclays

Ans.

Barclays values include respect, integrity, service, excellence, and stewardship.

  • Respect for all individuals

  • Integrity in all actions

  • Service to customers and communities

  • Excellence in everything they do

  • Stewardship of the environment and society

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