Barclays Global Service Centre Process Advisor Interview Questions, Process, and Tips

Q1. Values of Barclays
Ans. 
Barclays values include respect, integrity, service, excellence, and stewardship.
• Respect for all individuals

• Integrity in all actions

• Service to customers and communities

• Excellence in everything they do

• Stewardship of the environment and society
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Q2. Reason for leaving your previous job
Ans. 
Seeking new challenges and growth opportunities
• Desire for career advancement

• Looking for a new challenge

• Seeking growth opportunities

• Company restructuring led to role changes
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There are multiple choice questions which are situation based and you need to answer them. Its a test to measure if your thinking corresponds to barclays values or not.

Q1. What can you bring to the table?
Ans. 
I bring a strong background in process improvement, problem-solving skills, and a track record of successful project management.
• Extensive experience in analyzing processes and identifying areas for improvement

• Proven ability to implement solutions and drive results

• Strong project management skills, including leading cross-functional teams

• Excellent problem-solving skills, with a focus on root cause analysis

• Track record of
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Q2. What do you know about barclays?
Ans. 
Barclays is a British multinational investment bank and financial services company.
• Barclays was founded in 1690 in London, England.

• It is one of the largest banks in the world, with operations in over 40 countries.

• Barclays offers a wide range of financial services including retail banking, investment banking, and wealth management.

• The bank has faced controversies in the past, such as the Libor scandal in 2012.
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Q3. Provide three real life examples of team work
Ans. 
Teamwork is essential in various aspects of life, including sports, work, and community service.
• Sports team working together to win a game

• Colleagues collaborating on a project to meet a deadline

• Volunteers coming together to organize a charity event
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Q1. Describe the Barclays values in your words and rank them according to you
Ans. 
Barclays values include respect, integrity, service, excellence, and stewardship.
• Respect - treating others with dignity and consideration

• Integrity - being honest and transparent in all actions

• Service - putting clients and customers first

• Excellence - striving for the highest quality in everything

• Stewardship - taking responsibility for the impact on society and the environment
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Q2. What do you understand by risk and control
Ans. 
Risk refers to potential events or circumstances that may have a negative impact on an organization, while control refers to measures put in place to mitigate or manage those risks.
• Risk is the possibility of harm or loss arising from internal or external factors.

• Controls are procedures, policies, or mechanisms implemented to reduce the likelihood or impact of risks.

• Examples of risks include financial fraud, cybersecuri...read more
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Q3. Why did you choose Barclays
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Q1. Describe the 5 Barclays values in your words and rank them according to you
Ans. 
Barclays values include Respect, Integrity, Service, Excellence, and Stewardship. I rank them as Integrity, Excellence, Respect, Service, and Stewardship.
• Integrity - Upholding honesty and ethical behavior in all actions

• Excellence - Striving for the highest quality and performance in everything

• Respect - Valuing diversity, inclusion, and treating others with dignity

• Service - Putting clients and customers at the heart of ...read more
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Q2. What do you understand by risk and control
Ans. 
Risk refers to the potential for loss or harm, while control involves measures taken to mitigate or manage risks.
• Risk is the possibility of an event occurring that will have an impact on the achievement of objectives.

• Control refers to the actions taken to manage, reduce, or eliminate risks.

• Examples of risks include financial loss, regulatory non-compliance, and operational disruptions.

• Examples of controls include polic...read more
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Normal brief intro. Process wise related test will be there.

Q1. Technical related questions will ask
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Q1. Further discussion will go.
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