Barclays Global Service Centre Process Advisor Interview Questions, Process, and Tips

Q1. Describe the Barclays values in your words and rank them according to you
Ans. 
Barclays values include respect, integrity, service, excellence, and stewardship.
• Respect - treating others with dignity and consideration

• Integrity - being honest and transparent in all actions

• Service - putting clients and customers first

• Excellence - striving for the highest quality in everything

• Stewardship - taking responsibility for the impact on society and the environment
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Q2. What do you understand by risk and control
Ans. 
Risk refers to potential events or circumstances that may have a negative impact on an organization, while control refers to measures put in place to mitigate or manage those risks.
• Risk is the possibility of harm or loss arising from internal or external factors.

• Controls are procedures, policies, or mechanisms implemented to reduce the likelihood or impact of risks.

• Examples of risks include financial fraud, cybersecuri...read more
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Q3. Why did you choose Barclays
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Q1. Values of Barclays
Ans. 
Barclays values include respect, integrity, service, excellence, and stewardship.
• Respect for all individuals

• Integrity in all actions

• Service to customers and communities

• Excellence in everything they do

• Stewardship of the environment and society
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Q2. Reason for leaving your previous job
Ans. 
Seeking new challenges and growth opportunities
• Desire for career advancement

• Looking for a new challenge

• Seeking growth opportunities

• Company restructuring led to role changes
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There are multiple choice questions which are situation based and you need to answer them. Its a test to measure if your thinking corresponds to barclays values or not.

Q1. What can you bring to the table?
Ans. 
I bring a strong background in process improvement, problem-solving skills, and a track record of successful project management.
• Extensive experience in analyzing processes and identifying areas for improvement

• Proven ability to implement solutions and drive results

• Strong project management skills, including leading cross-functional teams

• Excellent problem-solving skills, with a focus on root cause analysis

• Track record of
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Q2. What do you know about barclays?
Ans. 
Barclays is a British multinational investment bank and financial services company.
• Barclays was founded in 1690 in London, England.

• It is one of the largest banks in the world, with operations in over 40 countries.

• Barclays offers a wide range of financial services including retail banking, investment banking, and wealth management.

• The bank has faced controversies in the past, such as the Libor scandal in 2012.
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Q3. Provide three real life examples of team work
Ans. 
Teamwork is essential in various aspects of life, including sports, work, and community service.
• Sports team working together to win a game

• Colleagues collaborating on a project to meet a deadline

• Volunteers coming together to organize a charity event
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Q1. Describe the 5 Barclays values in your words and rank them according to you
Ans. 
Barclays values include Respect, Integrity, Service, Excellence, and Stewardship. I rank them as Integrity, Excellence, Respect, Service, and Stewardship.
• Integrity - Upholding honesty and ethical behavior in all actions

• Excellence - Striving for the highest quality and performance in everything

• Respect - Valuing diversity, inclusion, and treating others with dignity

• Service - Putting clients and customers at the heart of ...read more
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Q2. What do you understand by risk and control
Ans. 
Risk refers to the potential for loss or harm, while control involves measures taken to mitigate or manage risks.
• Risk is the possibility of an event occurring that will have an impact on the achievement of objectives.

• Control refers to the actions taken to manage, reduce, or eliminate risks.

• Examples of risks include financial loss, regulatory non-compliance, and operational disruptions.

• Examples of controls include polic...read more
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Normal brief intro. Process wise related test will be there.

Q1. Technical related questions will ask
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Q1. Further discussion will go.
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