Concentrix Corporation IT Supporter Interview Questions and Answers

Snow is a ticketing tool used for IT support management.

• Snow helps in tracking and managing IT support requests

• It allows for easy communication between IT support and end-users

• Snow provides analytics and reporting features for IT support performance

• Examples of Snow ticketing tool include ServiceNow and Jira Service Desk

Blue screen error is a system error in Windows operating systems that causes the screen to turn blue and display an error message.

• Blue screen error is also known as the 'Blue Screen of Death' (BSOD).

• It usually occurs when the system encounters a critical error that it cannot recover from.

• Common causes of blue screen errors include hardware issues, driver conflicts, and software errors.

• Examples of blue screen error mess...read more

DHCP server assigns IP addresses to devices on a network automatically.

• Automatically assigns IP addresses to devices on a network

• Helps in managing and organizing IP addresses efficiently

• Reduces the need for manual configuration of IP addresses

• Ensures that each device on the network has a unique IP address

The commands used for shortcuts are typically related to keyboard shortcuts and can vary depending on the operating system and software being used.

• Common commands for shortcuts include Ctrl + C (copy), Ctrl + V (paste), Ctrl + X (cut), Ctrl + Z (undo), and Ctrl + S (save).

• In Windows, shortcuts can also be created using the Windows key (e.g. Windows key + D to show desktop).

• In macOS, shortcuts often involve the Command

Windows updates typically occur on the second Tuesday of each month, known as Patch Tuesday.

• Windows updates usually happen on the second Tuesday of each month

• This day is commonly referred to as Patch Tuesday

• Updates can also be released outside of this schedule for critical issues

DHCP is a network protocol that automatically assigns IP addresses to devices on a network.

• DHCP stands for Dynamic Host Configuration Protocol.

• It is used to assign IP addresses, subnet masks, default gateways, and other network parameters to devices.

• The DHCP server manages a pool of available IP addresses and leases them to devices on request.

• The process involves four steps: DHCP Discover, DHCP Offer, DHCP Request, and...read more

The OSI Model is a conceptual framework that standardizes the functions of a communication system into seven layers.

• The OSI Model stands for Open Systems Interconnection Model.

• It was developed by the International Organization for Standardization (ISO) in 1984.

• The model helps in understanding how different network protocols and technologies interact with each other.

• The seven layers of the OSI Model are: Physical, Data ...read more

My salary expectation is negotiable based on the job responsibilities and market standards.

• I am open to discussing the salary range for this position.

• I have researched the market standards for this role and expect a fair compensation.

• I am looking for a salary that reflects my skills and experience.

• I am willing to consider other benefits and perks as part of the compensation package.

A router is a networking device that forwards data packets between computer networks. A switch is a networking device that connects devices together on a computer network.

• A router connects multiple networks and determines the best path for data to travel between them.

• A switch connects devices on a network and directs data to the correct device.

• Routers use IP addresses to route data, while switches use MAC addresses to ...read more

OST and PST are file formats used by Microsoft Outlook to store email data.

• OST stands for Offline Storage Table and is used for storing email data when Outlook is in offline mode.

• PST stands for Personal Storage Table and is used for storing email data on a local computer.

• OST files are created automatically when Outlook is configured to use Cached Exchange Mode.

• PST files can be created manually by the user to store emai...read more

I am a dedicated and experienced Desktop Support Engineer with a strong background in troubleshooting and resolving technical issues.

• Over 5 years of experience in providing desktop support to end users

• Proficient in diagnosing and resolving hardware and software issues

• Skilled in setting up and configuring desktops, laptops, and peripherals

• Excellent customer service and communication skills

• Certified in CompTIA A+ and Mic...read more

The DORA process stands for Discover, Offer, Request, and Acknowledge. It is a method used in DHCP to assign IP addresses to devices.

• Discover: Device sends a broadcast message to discover DHCP servers on the network

• Offer: DHCP server responds with an IP address offer to the device

• Request: Device requests the offered IP address from the DHCP server

• Acknowledge: DHCP server acknowledges the request and assigns the IP addr

An incident is an unplanned interruption to an IT service or reduction in the quality of an IT service. A service request is a formal request from a user for something to be provided.

• An incident is a disruption to normal operation that requires immediate attention to restore service.

• A service request is a formal request from a user for information, advice, a standard change, or access to a service.

• Examples: Incident -

The outlook file responsible for taking backup is the PST file.

• PST file stores emails, contacts, calendar events, and other data in Outlook.

• Users can manually backup their PST file by exporting it from Outlook.

• Third-party backup software can also be used to automatically backup the PST file.

SMTP - 25, POP - 110, IMAP - 143

• SMTP uses port 25 for sending emails

• POP uses port 110 for receiving emails

• IMAP uses port 143 for accessing emails