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Cognizant
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Cognizant BPO Associate Interview Questions and Answers
Cognizant BPO Associate Interview Experiences
3 interviews found
Anonymous
I applied via Referral
(1 Question)
- Q1. 1) what is bpo? 2) what is customer service? 3) why you want to join in this company?
- Ans.
BPO is Business Process Outsourcing which involves contracting non-primary business activities and functions to a third-party provider.
BPO involves outsourcing non-core business activities to a third-party provider
Customer service is the assistance provided to customers before, during, and after a purchase
I want to join this company because of its reputation for providing excellent customer service and growth opportuni
Interview Preparation Tips
I applied via Company Website and was interviewed in Mar 2022. There were 2 interview rounds.
(3 Questions)
- Q1. Share details of your previous job.
- Q2. Tell me about yourself.
- Q3. What about cognizant
Interview Preparation Tips
- General Accounting
I applied via Naukri.com and was interviewed in Dec 2021. There was 1 interview round.
Interview Questionnaire
1 Question
- Q1. General grammar question
- Ans. should be answered by logical thinking
Interview Preparation Tips
What people are saying about Cognizant
Interview questions from similar companies
I applied via Campus Placement and was interviewed in Dec 2023. There were 2 interview rounds.
Test was containing questions from aptitude, graph reading questions, compound interest, syllogism questions, perimeter area questions, English passage, grammar correction,then coding (aptitude related) . I'm from Bcom so I got these questions only
(6 Questions)
- Q1. How will you manage if you were given night shifts??
- Q2. What is your favourite festival?
- Q3. What do your parents do??
- Q4. Why do you choose these places as your job preference location?
- Q5. Who are there in your family?
- Q6. Do you have any health issues if you remain woke up at night?
Priyanka Priyadarshinee
(1 Question)
- Q1. Self introduction
Selected
I applied via Walk-in and was interviewed in Feb 2024. There was 1 interview round.
(4 Questions)
- Q1. About Bpo processes
- Q2. Communications skills and convencing skills
- Q3. Typing test and Aptitude test
- Q4. Document submission
Selected
I applied via Referral and was interviewed before Jan 2024. There were 3 interview rounds.
(2 Questions)
- Q1. Where do you stay
- Ans.
I stay in a rented apartment in the city center.
I stay in a rented apartment
Located in the city center
Close to public transportation
Convenient for work commute
- Q2. Job timing flexibility
(2 Questions)
- Q1. How do you handle different kind of customers, gave many scenarios etc
- Q2. Describe previous job role
- Ans.
Handled customer inquiries and resolved issues in a timely manner
Provided customer support via phone, email, and chat
Resolved billing discrepancies and processed refunds
Assisted customers with product information and troubleshooting
Maintained accurate records of customer interactions
(2 Questions)
- Q1. Why do you left previous company
- Ans.
Seeking new opportunities for growth and development.
Looking for new challenges and opportunities for career advancement
Desire for a change in work environment or company culture
Seeking better compensation or benefits
Relocation to a different city or country
Company downsizing or restructuring
- Q2. Why wipro
- Ans.
Wipro is a leading global IT company known for its innovative solutions and strong reputation in the industry.
Wipro has a strong reputation in the industry for providing innovative solutions
Wipro is a global IT company with a wide range of services and expertise
Wipro has a track record of successful projects and satisfied clients
Interview Preparation Tips
tejas Divakar
(2 Questions)
- Q1. Tell me about yourself
- Q2. Easy Interview it was a BPM
Interview Preparation Tips
(1 Question)
- Q1. Self introduction
- Ans. My Name is Radhika dayma. I'm from Amravati Maharashtra. I'm 25 year old. I completed my Bachelor's degree in 2021, after completing my degree I landed a job on ICICI Bank pune. My role in ICICI Bank on cashier and relationship manager. I work in ICICI bank 8.to 9 months, then after switch ICICI Bank and growing with and WNS goble service company in Pune. Now, I'm currently working In WNS.
I applied via Recruitment Consulltant and was interviewed in Jul 2023. There were 3 interview rounds.
In Aptitude test there will be asked questions based on commercial arithmetic
In Group decision they make team for each team they will provide topic in that we need to speak
(2 Questions)
- Q1. In HR round they will ask about ur background of ur family
- Q2. They will ask all details & final they tell u will get offer letter to ur mail after that u can join company
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Cognizant BPO Associate Reviews and Ratings
based on 6 reviews
Rating in categories
|
Associate
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salaries
|  ₹5.1 L/yr - ₹16 L/yr |
|
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